Public, an Ian Schrager Hotel Reviews

The hotel is located in Manhattan, which is a great location. It was designed by a famous architect, giving it a unique design aesthetic and a distinctive ambiance. The rooms are cleverly designed; although very small, they have everything you need.

Title: A Deeply Disappointing Stay – Not Worth the Hype As a recent graduate with a Master’s degree in Global Hospitality Management, I was hoping to end my program with a memorable graduation trip. Unfortunately, my experience at PUBLIC Hotel left me questioning whether I was simply unlucky—or if this hotel has been drastically overhyped by its social media presence. After a long flight with delays, I arrived at the hotel feeling exhausted. There was no staff at the entrance to assist or greet guests. Instead, I was left to figure out the self check-in process entirely on my own. What was most frustrating, however, was the lack of communication regarding my room: I had booked a suite that was actually two connecting rooms—one with a king bed and one with two doubles. Yet, no one informed me that there were two separate doors, and only one room was initially accessible. I spent the first part of the night thinking I had been given the wrong booking. When I went downstairs to ask the front desk, the staff member on duty gave me a cold, dismissive response, showing no intention of helping. His attitude made me feel like I was bothering him. Eventually, he informed me the room was a connecting suite—but the connecting door had not been opened. I couldn’t help but question whether the slick TikTok-style promotional videos for this property reflect the actual guest experience at all. I found them quite misleading. The condition of the king bedroom (Room 740) was particularly upsetting. It appeared that the room hadn’t been used—or cleaned—properly for quite some time. There was visible dust throughout, and a dark unidentified substance on the bedding. This was especially disappointing for my parents, who were visiting the United States for the first time to attend my graduation and spend Mother’s Day with my mom. What should have been a joyful and comfortable stay turned into a regrettable memory. If there is any positive aspect to mention, it is the Trip.com customer service team, who were responsive and helpful during the complaint process. Their efforts were appreciated. In short, this was one of the most expensive and most disappointing hotel stays I’ve ever experienced. For a brand that markets itself as forward-thinking and design-focused, PUBLIC Hotel failed to meet even the most basic expectations of hospitality service. I sincerely hope they take this feedback seriously—for the sake of future guests and their own reputation.

Super nice hotel, great design and rooftop. Great architecture my room was clean

Great design and service. Good central location in Bowery.

Be careful about their hidden cost, everyday you need to pay around US$50 for their all access fees(lounge, roof top, gym) which is mandatory! It is not indicated in the booking so I feel cheated that I have to pay for such fees which amount up to US$150 for my 3 nights there. And did I mention you have to carry all your luggages by yourself which I had to push the luggage trolley myself! Amazing location but I will not go there again!

The location is good, but the hotel is old and the rooms are small

The design of the hotel is too dark, making it difficult to walk in the dark In addition to the deposit, another tax will be charged when checking out. This has never happened to me in a hotel in the United States. I don’t understand it (more than 100 dollars). It's obviously already been charged in the room fee. Lightning protection

I made a reservation online for 4 days, and on the 4th day I went to the hotel front desk to renew for 2 more days for a total of 6 nights (renewal on site was very expensive, official website price). During this period, I changed rooms once because the room I got for the first time was too low and had no view. The facilities are rudimentary, and there are no slippers and pajamas. Not to mention that many American hotels don’t have them. The ambient light under the bed in the second room was broken. The wardrobe door was deformed and could not be closed. When the right cabinet door was opened, it would hit the bulge on the top. The air outlet can only be opened to about 60 degrees and cannot be fully opened. The faucet is obviously too short and difficult to use. These are all errors in design and construction, which are outrageous. One night at 1:30 in the morning, the fire alarm in the room announced that there was a fire. After broadcasting it four times, we all planned to run away. Then the broadcast said it was okay. The alarm buzzer and the loudspeaker were loud. The white girl next door said that she immediately went to find a job. Personnel but no one, outrageous. The staff are very good-looking. The design of the hotel space is very good. As we all know, there is no design in the United States, so we come here just for the sense of design. The experience is average. If I go to New York again, I will not come back.

It's OK. Generally speaking, it's good.

Just say it. . 1. In addition to the room fee, you have to pay an additional resort tax and a compulsory $55 access fee, which includes the lobby lounge and a water dispenser room, which means that it costs $55 to drink water. 2. This fee does not include the rooftop bar, which cannot be visited for free, and requires a minimum consumption of US$500 on weekends. 3. The app mobile phone room card advertised by the hotel cannot be used at all. 4. There is not much difference between the room types of high floors and low floors. Only the penthouse suite and the bar with a minimum consumption of 500 have this view. 5. The decoration is very good, which is higher than the average level of dirty carpets in New York. Those who dislike carpets can come here. 6. It says on the website that it takes 7 days for the deposit to be refunded when using a foreign credit card. In fact, it has not been refunded at all after a month. . .

The environment is very good and the facilities are also good.

Exquisite, the room is small, the bed is tatami, stay 3 nights, no one cleans, it all depends on self-consciousness. The hotel style is very modern and fancy, suitable for young people.

Very good, like it

Clean and easy to check in and out