Sheraton Nha Trang Hotel & Spa

Sheraton Nha Trang Hotel & Spa Reviews

Sheraton Nha Trang Hotel & Spa

26-28 Trần Phú, Loc Tho, Nha Trang, Khanh Hoa Province 650000, VietnamView hotel details
Sheraton Nha Trang Hotel & Spa
Sheraton Nha Trang Hotel & SpaSheraton Nha Trang Hotel & SpaSheraton Nha Trang Hotel & Spa
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Guest Reviews of Sheraton Nha Trang Hotel & Spa

9.2/10
Great
476 review
Verified reviews
Location9.3
Amenities8.9
Service9.3
Cleanliness9.3
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All reviews(476)
Positive reviews(459)
Reviews with photos/video(187)
Delicious breakfast(99)
Clean pool(68)
Great swimming pool(68)
Nice sea view(64)
Close to beach(19)
Convenient for shopping(17)
Average sound insulation(10)
Has an infinity pool(8)
Negative reviews(17)
Lilusha
Guest Room, 1 King, Ocean View
Stayed in Feb 2026
Couple
3 review
10/10
Outstanding
Posted on Apr 18, 2026
Sheraton is in our hearts forever. Initially we planned to stay here for 6 nights and then move to Cam Rahn. But we didn’t like the second hotel at all so we decided to come back to Sheraton. Totally, we stayed here for 12 nights. The staff, the service - everything was amazing! The breakfast was varied, we liked everything. Thank you so much for the anniversary set ＜3 Some things to be improved: - sometimes there was lack of towels at the pool. - sound isolation in the room could be improved (the window/balcony side) We will definitely come back in the future ＜3
6/7
Guest User
Guest Room, 1 King, Ocean View
Stayed in Feb 2026
Couple
14 review
9.0/10
Great
Posted on Mar 22, 2026
Location is good, rooftop is good, swimming pool is good, but room layout is strange
Response from Property: Dear Sir/Ma'am,Warm greetings from Sheraton Nha Trang Hotel & Spa and thank you very much for staying with us.We are glad that you have enjoyed the overall stay and that our team has been able to meet your expectations.Once again thank you very much for your positive review and we look forward to welcoming you back in the near future.With my best regards,Thu Tran - JaneQuality Manager & Personal Assistant to General Manager
Tianboyangfu
Guest Room, 1 King, Ocean View
Stayed in Jan 2026
Family
52 review
6.5/10
Posted on Feb 21, 2026
The hotel is right in Nha Trang city, just across the road from the Pacific Ocean. All the sea-view rooms offer a 90-degree side view of the sea. The sound of the waves at night can be quite loud. The hotel is a bit old, and the lobby is on the smaller side, but that's not a major issue. My biggest complaint, however, is the hotel's dining. The breakfast selection isn't extensive, and the seafood buffet dinner was even worse! Calling the fish 'rotten' and the shrimp 'stale' isn't an exaggeration at all. There were no complimentary drinks at the buffet; everything had to be paid for separately. The small sea crabs were indeed tiny, probably weighing only an ounce or two. The shrimp meat wasn't firm; it was mushy. I won't go into all the other details, but having traveled to many places around the world, this is the first time I can remember leaving a buffet feeling hungry.
Original textTranslated by Google
Response from Property: Dear Ms/Mr. Tianboyangfu,Thank you for sharing your recent experience with us. While we are pleased to hear that you enjoyed our convenient beachfront location in Nha Trang and the beautiful sea views from your room, we are truly sorry to learn that several aspects of your stay fell far below expectations.Please accept our sincere apologies for the issues you encountered with the noise level at night, the condition of our facilities, and most importantly, your dining experience. The comments regarding the freshness and quality of the seafood at our buffet are very concerning. This is not the standard we aim to deliver, and we take your feedback extremely seriously. Our culinary and purchasing teams have already been informed so that immediate checks and corrective actions can be implemented.We also regret that the breakfast variety and the lack of complimentary beverages at the dinner buffet did not meet your expectations. Our team is currently reviewing menu selections and service offerings to ensure a more satisfying and value‑aligned experience for all guests. We would like to clarify that our basic buffet package does include water and soft drinks, which are available for all guests. It is possible this was missed during your visit, and we sincerely apologize if it was not clearly presented.We will ensure these beverage options are more visible and clearly communicated in the future so that all guests are aware of what is included in their package.Your feedback is invaluable in helping us improve, and we truly appreciate the time you took to share these details. We hope you will consider giving us another opportunity in the future to provide the experience you rightfully expected.Warm regards,Thu Tran - JaneQuality Manager & Personal Assistant to General Manager
Guest User
Guest Room, 1 King, Ocean View
Stayed in Jan 2026
Family
59 review
9.0/10
Great
Posted on Feb 22, 2026
Facilities: On par with a local 5-star, slightly below international 5-star standards. Cleanliness: Generally clean and hygienic, but there's room for improvement in the details. Location/Environment: Beachfront, with a shopping mall nearby and a rooftop bar on the hotel. Service: Excellent service.
Original textTranslated by Google
Response from Property: Dear Sir/Madam,Thank you sincerely for taking the time to rate your recent stay with us. We truly appreciate your rating and are pleased to know you had a positive experience.If there is anything we could have done to make your stay even more enjoyable, we would be genuinely grateful to hear your thoughts. Your feedback is invaluable, as it helps us continue improving and striving to exceed your expectations in every way.We hope to have the pleasure of welcoming you back again soon, and we remain at your service always.With my best regards,Thu Tran - JaneQuality Manager & Personal Assistant to General Manager
Anonymous User
Guest Room, 2 Twins, Ocean View
Stayed in Jan 2026
Family
17 review
7.7/10
Good
Posted on Feb 14, 2026
Right next to the Intercontinental, I didn't notice at first that it had a sloped balcony. There was a door in my room, probably connecting to the next one, but it was locked, and I couldn't be bothered to switch rooms. The first few nights were quiet as no one was next door. But on the last day, a couple of guys moved in and were shouting in the middle of the night – truly speechless. So, if you get a room with a connecting door, don't be afraid to ask for a change immediately; you'll hear everything happening next door.
Original textTranslated by Google
Response from Property: Dear Sir/Madam,Thank you for sharing your experience with us. We’re glad to hear you enjoyed the convenient location, but we are very sorry to learn that your stay was disrupted by noise from the neighboring room.To clarify, the door you mentioned is part of a connecting room setup, and for security, it is always kept locked unless both rooms are intentionally booked together by one party. However, we completely understand your frustration regarding the noise. Although connecting doors provide convenience for some guests, they can sometimes allow more sound to travel between rooms, and we sincerely apologize for the inconvenience this caused.Please rest assured that our team is always happy to assist with room preferences whenever availability allows, and we encourage guests to inform us immediately if they experience disturbances, so we can take prompt action.Thank you again for bringing this to our attention. Your feedback helps us improve, and we hope to have the opportunity to welcome you back with a quieter and more comfortable stay in the future.With my best regards,Thu Tran - JaneQuality Manager & Personal Assistant to General Manager
Guest User
Guest Room, 2 Twins, Ocean View
Stayed in Jan 2026
Family
50 review
10/10
Outstanding
Posted on Feb 8, 2026
The location is fantastic, directly opposite InterContinental and just a three-minute walk to Lotte Mart. Within a ten-minute walk, you'll find plenty of great restaurants, making it incredibly convenient to get around. The hotel also provides sun loungers on the beach across the street.
Original textTranslated by Google
Response from Property: Dear Sir/Madam,Warm greetings from Sheraton Nha Trang Hotel & Spa and thank you very much for staying with us.We are glad that you have enjoyed the overall stay and that our team has been able to meet your expectations.Once again thank you very much for your positive review and we look forward to welcoming you back in the near future.With my best regards,Thu Tran - JaneQuality Manager & Personal Assistant to General Manager
Guest User
Guest Room, 2 Twins, Ocean View
Stayed in Jan 2026
Traveling with friends
48 review
10/10
Outstanding
Posted on Feb 28, 2026
The hotel is located in a bustling area of the city, making it convenient to get to Ghenh Rang Park (Stone Island Cape) and Po Nagar Cham Towers by taxi the next day. The breakfast spread was excellent, and enjoying it in the restaurant with a sea view was very pleasant. The pool was also great.
Original textTranslated by Google
Response from Property: Dear Sir/Ma'am,Warm greetings from Sheraton Nha Trang Hotel & Spa and thank you very much for staying with us.We are glad that you have enjoyed the overall stay and that our team has been able to meet your expectations.Once again thank you very much for your positive review and we look forward to welcoming you back in the near future.With my best regards,Thu Tran - JaneQuality Manager & Personal Assistant to General Manager
beibei
Guest Room, 1 King, Ocean View, High Floor, Club Lounge Access
Stayed in Dec 2025
Traveling with friends
18 review
10/10
Outstanding
Posted on Feb 5, 2026
Waking up to the sunrise right outside my window was amazing! 🌅 The hotel's surroundings are also really nice. I'd definitely recommend this place to any friends visiting Nha Trang in the future.
Original textTranslated by Google
Response from Property: Dear Ms/Mr. Beibei,Warm greetings from Sheraton Nha Trang Hotel & Spa and thank you very much for staying with us.We are glad that you have enjoyed the overall stay and that our team has been able to meet your expectations.Once again thank you very much for your positive review and we look forward to welcoming you back in the near future.With my best regards,Thu Tran - JaneQuality Manager & Personal Assistant to General Manager
Guest User
Larger Guest Room, 1 King, Ocean View
Stayed in Nov 2025
Traveling with friends
11 review
9.5/10
Amazing
Posted on Dec 23, 2025
The room was clean and tidy, and the environment was beautiful and pleasant. Outside the window was a long beach with a refreshing sea view! The only downside was that the soundproofing was a bit poor; the motorcycles passing by on the beach were a bit noisy 😌
Original textTranslated by Google
Response from Property: Dear Sir/Madam,Warm greetings from Sheraton Nha Trang Hotel & Spa and thank you very much for staying with us.We are glad that you have enjoyed the overall stay and that our team has been able to meet your expectations.Once again thank you very much for your positive review and we look forward to welcoming you back in the near future.With my best regards,Thu Tran - JaneQuality Manager & Personal Assistant to General Manager
Guest User
Guest Room, 1 King, Ocean View
Stayed in Nov 2025
Family
4 review
9.7/10
Amazing
Posted on Dec 15, 2025
The room was great, with a lovely sea view. It was very clean, and the bedding was comfortable. The service was also excellent. Everything exceeded my expectations.
Original textTranslated by Google
Response from Property: Dear Sir/Madam,Warm greetings from Sheraton Nha Trang Hotel & Spa and thank you very much for staying with us.We are glad that you have enjoyed the overall stay and that our team has been able to meet your expectations.Once again thank you very much for your positive review and we look forward to welcoming you back in the near future.With my best regards,Thu Tran - JaneQuality Manager & Personal Assistant to General Manager
Pung Kok Yau
Larger Guest Room, 1 King, Ocean View
Stayed in Feb 2026
Couple
44 review
8.5/10
Very good
Posted on Mar 29, 2026
The hotel building is considered old and the car park area is limited at the B3 level and required to climb the stairs from B3 to B2 to get to the lift to go to the lobby level. Room is not very spacious and the room width is tight where the bed to the wall table when putting the table chair will block the way to the balcony. The bed mattress is a bit wear down and mattress spring is slightly curved down. The breakfast spread is international and local Vietnam fares and quite good. The hotel has placed private chairs and shades at the beach for the guest use which is convenient for relaxing on the beach. The location is along the main stretch of the Tran Phu road facing the sandy beach.
Response from Property: Dear Sir/Ma'am,Warm greetings from Sheraton Nha Trang and thank you very much for staying with us.We are glad that you have enjoyed the overall stay and that our team has been able to meet your expectations. I have noted your comments regarding the furniture and the mattress, and please rest assured that I will personally ensure further improvements.Once again thank you very much for your review and we look forward to welcoming you back in the near future. With my best regards, Thu Tran - Jane Quality Manager & Personal Assistant to General Manager
Guest User
1 Bedroom Junior Suite, 1 King, Ocean View
Stayed in Jan 2026
Family
36 review
8.0/10
Very good
Posted on Feb 28, 2026
The additional charge for children wasn't consistent with what Ctrip stated. Everything else was fine.
Original textTranslated by Google
Guest User
Guest Room, 1 King, Ocean View
Stayed in Jan 2026
Family
5 review
10/10
Outstanding
Posted on Feb 21, 2026
The location is excellent, very convenient for getting around. The hotel service is great! The pool is also nice, but the breakfast and dinner buffets are just average. I would still choose Sheraton next time.
Original textTranslated by Google
Response from Property: Dear Sir.Madam,Warm greetings from Sheraton Nha Trang Hotel & Spa and thank you very much for staying with us.We are glad that you have enjoyed the overall stay and that our team has been able to meet your expectations.Once again thank you very much for your positive review and we look forward to welcoming you back in the near future.With my best regards,Thu Tran - JaneQuality Manager & Personal Assistant to General Manager
Guest User
Guest Room, 2 Twins, Ocean View
Stayed in Jan 2026
Family
7 review
7.0/10
Posted on Feb 14, 2026
This hotel was a bit of a nightmare, honestly, quite a few issues popped up! One of the big problems is how old the facilities are. I can't believe it was only renovated six years ago. The air conditioning blows directly onto the bed and can't be adjusted. Luckily, it wasn't hot in Nha Trang at the time, so I just slept without the AC, which was bearable. Half of the power outlets were broken and couldn't charge anything. My phone, watch, and power bank had to take turns charging! I was woken up at 3 AM by noisy neighbors. It took two phone calls for them to finally quiet down. Later, I found out they were checking in late at night. There were two doors separating my room from theirs, and the soundproofing was terrible. I'm not sure if this is a mandatory requirement for hotels in Vietnam. I probably won't be staying here again!
Original textTranslated by Google
Response from Property: Dear Sir/Madam,Thank you for taking the time to share your experience with us. We are very sorry to hear that your stay did not meet expectations, and we sincerely apologize for the series of inconveniences you encountered.We regret that the condition of the room and hotel facilities caused discomfort during your stay. The issues you highlighted—air‑conditioning blowing directly onto the bed, power outlets not functioning properly, and the overall impression of outdated facilities—are certainly not the standard we aim to provide. Our engineering team has been informed to investigate and correct these matters immediately.We also apologize for the disturbance you experienced during the night. While our team did respond, it is disappointing that the noise required multiple calls before being resolved. We understand how important a quiet, restful environment is, and we will reinforce our procedures to handle such situations more promptly and effectively.Regarding the soundproofing, we appreciate you bringing this to our attention. Although construction standards may vary, we recognize that guest comfort must always remain our priority, and your feedback will be taken into account as we review future upgrades and improvements.We are truly sorry for the disappointment this stay caused. Your comments are extremely valuable in helping us improve, and we hope you may consider giving us another opportunity in the future to provide the experience you expected and deserved.With my best regards,Thu Tran - JaneQuality Manager & Personal Assistant to General Manager
Henghengzhu
Guest Room, 2 Twins, Ocean View
Stayed in Jul 2025
Family
12 review
10/10
Outstanding
Posted on Aug 17, 2025
The hotel's location is absolutely fantastic, with plenty of dining and shopping options right on its doorstep! We booked a sea view room; however, the balcony was quite small, and it was more of a partial sea view than a direct one.
Original textTranslated by Google
Response from Property: Dear Sir/Ma'am,Warm greetings from Sheraton Nha Trang and thank you very much for staying with us. We are glad that you have enjoyed the overall stay and that our team has been able to meet your expectations.Once again thank you very much for your positive review and we look forward to welcoming you back in the near future.With my best regards,Thu Tran - JaneQuality Manager & Personal Assistant to General Manager