"The room was generally quite smelly, and the service was just okay. For over 1400 RMB (around 200 USD), this hotel is severely overpriced and a huge disappointment."

"Amazing stay! The hotel was beautiful, clean, and very comfortable. The location was excellent, the staff were friendly and helpful, and everything was well organized. I really enjoyed my stay and would definitely come back again. Highly recommended!"

"A beautiful hotel with a naturalistic style – both the rooms and the grounds. Good breakfasts, and the town center is within walking distance (the path isn't for the lazy, but you can also take a boat for 100 baht). There's a small private beach, a couple of almost deserted tiny beaches, and Long Beach (the descent to it is quite steep, but there are ropes). This is one of the best spots on the island for snorkeling and observing reef sharks. There are downsides, but they're not critical – the tap water is salty and bitter, and boats constantly whiz by, creating a lot of noise, but you get used to it. We didn't see any monkeys at the hotel, but there were plenty of cats, and they're fed here, which is great. Mosquitoes weren't a big bother either."

"Excellent staff all throughout the hotel, very friendly and eager to help. The pool and hotel location are amazing, so is the breakfast!"

"Nice room, great pool side area. Everything at walking distance. Great stay overall!!"

"I booked a sea-view room, and the view was pretty good. It's also very close to the pier, about 100 meters away, with restaurants and a 7-Eleven nearby, so the location is excellent. The room was clean and had a fridge. No issues with insects or anything, just a bit humid, which is expected by the sea. There seemed to be staff on duty 24/7, and the front desk English was good. Breakfast was also quite tasty. The only downsides were that I was given a room at the very end of the hallway, and the toilet wasn't great – the flush was very weak."

"Amazing Service the best on Phi phi island would recommend anyone to stay here the gaff is clean and everything works great Air con TV WiFi Shower And has a pool the staff are so helpful and kind"

"Excellent location just 50m from the beach,lovely houses and friendly staff"

"We arrived in Phi Phi Island on 28th June 2026, me and my fiancee got to our hotel (Phi Phi Cliff Beach Resort) which was a massive regret staying here. Firstly the air conditioning in the room. So we arrived and being in a hot country we like to have cold air conditioning and at our previous destinations it was great. It kept going off so I went down and asked the reception if they could sort. Yes they sent someone up every time but after them saying they have fixed it, after 30mins to an hour it would go again. I asked them 5 times before changing room, I felt like they was lying every time and if that was me I would of offered to swap the room on the second time of complaining. (Room 4004 We then went to have a shower and there was NO hot water coming out. So yet again I went down to reception and they had to come with a maintenance guy from the hotel to fix it. This was resolved but still wasn’t a great service. (Room 4004) We then got in to bed after a stressful start to the stay and my fiancee noticed a fake eyelash in the bed which is weird considering she doesn’t wear fake eyelashes. Will attach photo below. (Room 4004) The mirror we had in our room also was filthy, it had some red residue on it which looked like blood to us. Will attach photo below. (Room 4004) We then sat on the balcony just to see the views after realising the balcony was covered in some sort of grey paint/dirt. (Will attach photo below) Both rooms. The sun loungers on the beach bit next to hotel were so uncomfortable. Made it hard to relax so we ended up just sitting on the sand. The bed was also so uncomfortable, it would of probably been better off sleeping on the floor. (In both rooms 4004 & 4006) The shower was also leaking somewhere around the door which resulted in the bathroom floor absolutely soaking, I didn’t realise until I fell over because the floor was so wet. (Room 4006) After all this, every night after not getting hardly any sleep while staying here the banging noises were horrendous. The walls must be paper thin as we could here next door talking all night and the tv playing. Lots of should and people being loud, I haven’t experienced anything like this in a hotel, it felt like they was in the room with us. I feel like this hotel is outdated now, I know Phi Phi is a small island but everything is so dirty in this complex. We had breakfast booked for the morning aswell which we looked at and it looked awful. I am never one to complain if I have a bad stay anywhere but I feel like I needed to get my point across and hopefully make other people aware to AVOID Phi Phi Cliff Beach Resort."