Guest Reviews of Four Points by Sheraton Qingdao, Chengyang
9.1/10
Good
1082 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.1
Amenities8.9
Service9.1
Cleanliness9.2
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All reviews(1082)
Positive reviews(1029)
Reviews with photos/video(162)
Delicious breakfast(121)
Friendly front desk staff(92)
Perfect for business trips(65)
Easy to get around(49)
Poor air conditioning(17)
Nice bathtub(11)
Stayed multiple times(10)
Close to metro(7)
Negative reviews(53)
Guest User
Deluxe Room
Stayed in Aug 2025
Business traveler
1 review
10/10
Outstanding
Posted on Sep 13, 2025
The suite was surprisingly huge, complete with a kitchen and a fridge. Special thanks to Manager Qu Tonghui for the thoughtful service. Unfortunately, booking through Ctrip meant I didn't earn any Marriott points.
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Response from Property: 理解您的遺憾!通過第三方平台(如攜程)預訂,雖常享最優價,但酒店集團政策規定無法累積積分和房晚,您可根據個人需求選擇預訂平台。感謝您對房間及員工服務的肯定。期待再次為您服務。
Guest User
Superior Double Room
Stayed in May 2025
Couple
1 review
10/10
Outstanding
Posted on Jun 30, 2025
The hotel is beautiful, and the service was excellent. Manager Qu Tonghui was incredibly attentive; they even upgraded our room and sent a complimentary fruit platter. The bathtub was very spacious, and the breakfast spread was fantastic. Overall, a truly enjoyable experience! We'd love to stay here again.
Original textTranslated by Google
Response from Property: 您好!衷心感謝您選擇入住酒店,並抽出寶貴時間分享如此詳盡的入住體驗,我們倍感榮幸!得知您對酒店的整體環境、服務品質及設施配備感到滿意,我們深感欣喜。非常榮幸曲彤輝經理的細緻服務能為您帶來驚喜,您的認可是對我們團隊莫大的鼓舞。房型升級與歡迎果盤是酒店為每一位賓客精心準備的專屬禮遇,希望這份心意能為您的旅程增添一份暖意。同時,酒店早餐每日均由廚師團隊精選當季食材匠心烹製,您對菜品種類的肯定是對我們品質堅守的最佳褒獎。更令人欣慰的是客房浴缸的舒適體驗與空間設計能讓您在舟車勞頓後徹底放鬆,煥活身心。
Guest User
Executive 2-bed Room
Stayed in May 2025
Business traveler
4 review
10/10
Outstanding
Posted on Jun 25, 2025
The room was very clean, and it had a bathtub. The front desk staff were incredibly friendly and always accommodating. The breakfast, in particular, was excellent! It was very quiet at night. There's also a night market nearby. I would definitely stay here again on my next trip to Qingdao.
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Response from Property: 非常感謝您對我們的認可和反饋!我們很高興聽到您對衞生和服務的滿意。您的滿意是我們最大的動力,我們會繼續努力,提供更優質的服務和美味的餐食。期待再次為您服務,希望下次您的體驗能更加美好~
Gougou94
Superior Double Room
Stayed in May 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Jun 11, 2025
The room was very spacious, modern, and felt brand new. Manager Leah even provided a complimentary room upgrade. We had a fantastic stay!
Original textTranslated by Google
Response from Property: 非常感謝您對我們的認可和美好評價!您的滿意是我們最大的榮幸。我們始終致力於為每位客人提供卓越的服務和舒適的環境。您的反饋將激勵我們繼續努力,不斷提升服務質量。期待再次為您服務,創造更多美好回憶。
Guest User
Superior Double Room
Stayed in May 2025
Couple
1 review
10/10
Outstanding
Posted on Jun 8, 2025
Conveniently located, the hotel offers spacious, bright rooms with soft, comfortable bedding. Cleanliness is top-notch, with attention to every detail. Minnie at the front desk provided outstandingly attentive service. The breakfast was varied and plentiful. With excellent transportation links nearby, it offers fantastic value for money.
Original textTranslated by Google
Response from Property: 非常感謝您對我們的認可和美好評價!您的滿意是我們最大的榮幸。我們始終致力於為每位客人提供卓越的服務和舒適的環境。您的反饋將激勵我們繼續努力,不斷提升服務質量。期待再次為您服務,創造更多美好回憶。
여행이가포아아아
Superior Room (2 beds)
Stayed in Feb 2025
Business traveler
32 review
10/10
Outstanding
Posted on Mar 6, 2025
Jenny, Grace Wei, Bob Zhang! Everything was very well handled thanks to these members. I love tthem all! They were so kind and eager to help us at any times. Thank you!
Response from Property: Dear Guest, Thank you very much for choosing our hotel and sharing your stay. We are pleased to hear that you are very satisfied with our location, price and room status. We are always committed to providing our guests with a comfortable and convenient accommodation experience, and your affirmation is our greatest encouragement. We look forward to seeing you again and providing you with better service. Thank you again for your support and trust!
Yuming25
Superior Room (2 beds)
Stayed in May 2025
Business traveler
4 review
10/10
Outstanding
Posted on Jun 15, 2025
Nice location for the busssiness trip
Response from Property: Thank you so much for your recognition and feedback! We are truly delighted to have provided you with a convenient and satisfactory business travel environment. Your satisfaction is our constant goal. We look forward to the opportunity to serve you again, making your business journey even more seamless and comfortable.
Guest User
Superior Room (2 beds)
Stayed in Jul 2025
Family
4 review
9.7/10
Amazing
Posted on Aug 25, 2025
Jenny at the front desk was fantastic. Our initial room had issues with the air conditioning, but she promptly helped us resolve it. The next morning, she greeted us warmly and was incredibly friendly, making us feel completely at home, just like a friend. 👍 The room was clean, the facilities were good, and the breakfast spread was generous. 👍 We would definitely choose this hotel again on our next visit to Qingdao!
Original textTranslated by Google
Response from Property: 非常感謝您對我們酒店的高度評價!我們一直致力於為每一位賓客提供高品質的服務和舒適的住宿體驗,您的認可是對我們團隊最大的鼓勵。我們深知,細節決定成敗,因此我們不斷努力在每一個環節上精益求精,力求為每一位客人打造難忘的入住體驗。再次感謝您的支持與厚愛,期待您再次光臨,我們將一如既往地為您提供優質的服務。如有任何需求或建議,歡迎隨時與我們聯繫
Ho
Superior Double Room
Stayed in Jun 2025
Business traveler
13 review
10/10
Outstanding
Posted on Sep 22, 2025
I love this hotel.
Clean hotel, nice staff, professional.
They have the staff who can speak Korean.
Response from Property: Thank you for your review! We're delighted that you found our hotel's cleanliness, service, and multilingual support satisfactory. We are committed to ensuring every guest enjoys a comfortable experience and look forward to welcoming you back!
Guest User
Deluxe Room
Stayed in Jun 2025
Solo traveler
9 review
7.0/10
Posted on Jul 21, 2025
Rating the Facilities a 1/5 because THERE IS NO LAUNDRY ROOM AS ADVERTISED.
Every other aspect of this hotel is great. The location is maybe a little far away from everything, and inconvenient unless you want to be a close car ride away from Qingdao's airport, but it really is a great hotel. Extremely welcoming and attentive staff - one concierge saw that I was struggling with Mandarin and offered to help me check in my reservation in English, even, but when I asked about using their laundry room I was informed, very politely, that this hotel does not have a laundry room on site for guest's use.
I want to reiterate, the staff was very polite and attentive, and they offered to help me have my laundry washed by their laundry service, which they do provide for the usual fee charged by hotels, but I booked this hotel specifically because their Trip.com listing led me to believe their hotel had a laundry room for their guests. This is not the fault of the staff working at the hotel, this is a managerial issue.
The cleanliness and comfort of the actual room itself was excellent, nothing to complain about there. Highly recommend this hotel, just don't make the same mistake I did and book a room expecting to be able to wash your own laundry.
Response from Property: Thank you very much for taking the time to share your stay, your feedback is very important to us.We apologize for the inconvenience caused by the fact that there is no self-service laundry at the hotel, only paid laundry. You mentioned that you chose to stay in the hotel because of the platform information, but failed to meet the laundry needs, this gap must have made you very disappointed, we fully understand your feelings.At the same time, we would like to thank you for your recognition of the hotel's service, room cleanliness and comfort -- the warmth and thoughtfulness of our staff is what we have been working on, and your affirmation is the greatest encouragement to them.Once again, we apologize for any inconvenience caused, and we look forward to the opportunity to make amends and provide you with a more comfortable experience if you visit Qingdao again in the future.
LuisGM
Superior Double Room
Stayed in Jun 2025
Business traveler
87 review
10/10
Outstanding
Posted on Jul 18, 2025
One of the best hotels in Chengyang to stay worry-free for business or holidays. Huge breakfast variety and clean rooms that could use a renovation, but are still nice and comfortable
Response from Property: Thank you so much for your recognition and feedback! We are truly delighted to have provided you with a convenient and satisfactory business travel environment. Your satisfaction is our constant goal. We look forward to the opportunity to serve you again, making your business journey even more seamless and comfortable.
Andre Baumbach
Executive Room
Stayed in Apr 2025
Business traveler
2 review
5.5/10
Posted on May 14, 2025
Rooms are very dated , no USB charging ports , old furniture. One of the worst Breakfast I ever had in China. Weird bathroom design
Response from Property: Thank you for choosing our hotel and taking time to share your feedback. We sincerely apologize for failing to meet your expectations, and your comments have provided crucial guidance for our improvement.
Guest User
Vitality Goddess Room
Stayed in Nov 2024
Business traveler
3 review
10/10
Outstanding
Posted on Dec 5, 2024
Very nice hotel and good breakfast, especially thanks for Jenny’s services 👍
Response from Property: Dear Guest, Thank you very much for choosing our hotel and sharing your stay. We are pleased to hear that you are very satisfied with our location, price and room status. We are always committed to providing our guests with a comfortable and convenient accommodation experience, and your affirmation is our greatest encouragement. We look forward to seeing you again and providing you with better service. Thank you again for your support and trust!
Dan CJ
Superior Room (2 beds)
Stayed in Sep 2024
Couple
35 review
8.5/10
Very Good
Posted on Oct 4, 2024
Nice and cozy large rooms, staff very helpful and hospitable, located in a quiet part of Qingdao!
Response from Property: Dear Guest, Thank you very much for choosing our hotel and sharing your stay. We are pleased to hear that you are very satisfied with our location, price and room status. We are always committed to providing our guests with a comfortable and convenient accommodation experience, and your affirmation is our greatest encouragement. We look forward to seeing you again and providing you with better service. Thank you again for your support and trust!
Ruck
Deluxe Room
Stayed in Feb 2025
Couple
17 review
9.5/10
Amazing
Posted on Mar 17, 2025
We had a fantastic stay at the Sheraton 4 points in Chengyang. The GM, Jessie was incredibly helpful and went out of her way to make us feel welcome. The room was clean with comfortable bedding and a bath. The breakfast was a great mix of western and Chinese. It was a lovely touch having coffee available throughout the day.
Response from Property: Thank you so much for your wonderful review, we are deeply honored! General Manager Jesse's recognition is a source of pride for our team and a motivation for us to continue to improve our services. For the cleanliness of the room and the recognition of bedding and bathtub, this is our consistent pursuit. We are glad that you have also experienced the diverse choices of our breakfast, and we are committed to providing a fusion culinary experience at the intersection of Chinese and Western cultures.