Hotels in Reno

"As we flow in, we arrivedd around 7pm , checked in and had some dinner. It was fine. As we were walking around trying to get acclimated with the hotel. We were approached by a security officer named Rose. She really told us we were on private property and if we were not to be gaming, we had to leave the premises. We were also shocked by her demeanor and unprofessionalism that we were stunned. As we were walking away, I went back to speak to her again and asked downstairs one of the pit bosses or her name. As I described her, he mentioned her name is Rose. I asked if he could call her down for her to come discuss what had just taken place. I mentioned to her that we were hotel guest and that we had just arrived and we're getting acclimated and that we weren't there doing anything wrong. I asked why she had asked us to remove ourselves from the property . She told me she owed me no explanation and she was not going to give me an apology. I then asked her for her name and she said I don't need to give you that either. She was rude and unprofessional. She then turned to walk away. I'm sure all of this is on camera. I then saw her speaking to another man later. It was her boss Matt. He was more for professional I waited to speak to him and explained what had happened and how really she had us address for other couples. Sad thing about this story is as we were explaining this to other employees of the hotel they all mentioned that Rose has a reputation for being rude and unprofessional. So clearly this was not the first time for her to approach people and act so unprofessional. I'm not sure if this was done because we were all Latin. But either way it was unacceptable and no one should treat customers that way. it ruined our whole weekend and we really didn't have a good time. This was our first time flying out to the Reno hotels and we were hoping to come back again, but after this visit, we will no longer be returning to the Cesar Reno hotel."

"The room is quite big and looks relatively new. The whole hotel covers a large area. It is off-season now, so there are not many people and it is quite comfortable to stay in. There is a Starbucks on the first floor, which can be used for breakfast."

"There is a *** in the hotel, and it also has a shopping mall, which is very convenient for accommodation, leisure and dining. I stayed there for two days and basically did not go out to meet my vacation needs."

"Very nice hotel and the people are great. And they do very well to do your request to the best they can. If you got anything real special is after make the reservation is call them to make sure. They were great with us."

"We stayed on the tenth floor. The room was relatively new and soundproof. Check-in was in the middle of the lobby on the first floor, surrounded by ** machines, and there was a smell of cigarettes on the first floor. The hotel has its own parking lot outside. $137 was pre-authorized at check-in, $100 was a deposit, and $37 was actually paid after check-out."

"By the river, the parking space is limited and you can't park with a sticker. Overall, it's ok"

"The place was kind of loud.  Also, the Trip.com app *clearly* stated that there would be no additional fees upon arrival. BS. There’s a $45 resort fee and you’re stuck paying it. I raised hell and got the $45 refunded by Trip.com"

"The hotel is a mid-range hotel in westin. The room is very new and relatively large. The location is in a better area of ​​Reno City. The bed was very comfortable. Some reviews said it was noisy, maybe because the windows were not closed tightly. The public area on the first floor is relatively large. The gym facilities are okay and the breakfast is also good."

"The hotel room is large and the sanitary conditions are very good. The parking lot is enough to stop at will. Breakfast is a typical British American breakfast and you can eat. The front desk service was very good. I didn't pay attention to pulling the credit card in the suitcase on the first day of check-in. I didn't let the card be swiped. I let the check-in first. Overall hotel is good!"