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"The check-in process was really difficult. We arrived at the hotel around 9 PM. The self check-in machine couldn’t find our booking. We called for help and talked on the phone for a long time, but still couldn’t check in. Luckily (and unluckily), some other guests arrived and had the same problem. Because there were more of us, finally a male staff member agreed to come and check the machine. This staff member kept saying it was our fault – that we entered our name wrong, or that we mixed up the first name and last name. He insisted the machine had worked fine for six months and couldn’t be broken. We tried different combinations of our names many times, but nothing worked. He tried too – and when it still didn’t work, he finally admitted the machine was the problem. Around 11:30 PM, we finally entered the rooms. The next day, after we explained everything, the very friendly and polite ladies at the front desk kindly gave us a 10% discount. Most things about the hotel were great, and the front desk ladies were super helpful. We fully understand that technical problems happen sometimes, and waiting 2.5 hours to check in was also okay for us. We doNOT blame anyone or anything for that. But what we couldn’t understand was how the staff member insisted it was our fault and how he did NOT believe anything we said, and his attitude was a bit rude when we tried to explain that it wasn’t our fault."

"Hotel Bauernhof is a self check in hotel that does not have an on-site reception. Rather, its reception is located only 1 minute away at Hotel Apart. Both locations are right outside of the train station Rotkreuz. When I walked out of the train station, We went into Hotel Apart to do in person check in. It was 2pm and check in time was supposed to be by 3pm. The reception was nice enough to let us get the room right away. The room is small yet fully equipped with coffee and tea. Housekeeping is good. No problem for checking out in person at Hotel Apart as well. Everything goes very smoothly. The hotel rate is much cheaper than those located in Luzern. This hotel is only about 20 minutes train ride to the center of Luzern. Mount Rigi and Mount Stans are close by (within one hour train ride). Nice stay."

"The price is very big, the design of the bare wall, the restaurant and bar downstairs, there are a lot of people at night"

"一家汽車旅館，位置比較偏，如果自己開車還算方便，其他交通方式就算了，前不着村後不着店周邊除了加油站沒有別的配套，沒有前台，全自助式服務。由於行程變動想提前幾天退房，結果協商了很久不可取消。樓下的意大利餐廳還不錯。"

"The location is very good, very close to the lake. The check-in front desk will assign people to different levels of rooms according to your reservation. The cabin we booked has a shared bathroom and toilet on the same floor. If you register as a single person, you must find out whether you will be given a single bed less than one meter wide, regardless of whether your reservation information indicates a double bed or twin beds. It may be because of the high cost of land in the wealthy area. There is a bar downstairs in the cabin. You can't eat there without reservation. There are many luxury cars around for vacation."

"The view is beautiful, but the hotel room is not worth the price of four or five thousand"

"The room shown in pictures didn’t match what was offered on site. Very misleading. Took an hour of to and fro to be allocated a different room. The travel voucher never arrived by email, spent $$ on travel first day (shouldn’t have to) and got a travel voucher later after escalating to customer service. Breakfast was fine. It’s a nice property but a few niggles as above. Must show correct pictures for rooms on advert."

"Остановиться на 1 ночь нормально, удобное местоположение. В целом скромный, простой, без особого комфорта отель"