Maistra Select Island Hotel Istra

"This hotel and island blew us away. The setting, the views, the plentiful food and drinks - all wonderful. Everything was immaculately clean and well kept. The surrounding water crystal clear for snorkeling and plenty wildlife to see. We went to the Basilico Pizza and Pasta restaurant a couple of nights and the food and service was excellent. Rovinj itself was like a postcard and the first sight of it from the wee ferry across from the island will never be forgotten. We had a brilliant time and I wouldn't hesitate to recommend this hotel."

Eden Hotel by Maistra Collection

"Perfect"

Grand Park Hotel Rovinj by Maistra Collection

"The hotel has an unparalleled sea view, with an unobstructed view of the ancient city. The sunset over the ancient city is spectacular, it is a must! !"

Maistra Select All Suite Island Hotel Istra

Adriatic Hotel by Maistra Collection

"Super cost-effective"

Maistra Select Villas Rubin Resort

"Excellent location, nice apartments, cleanliness not at its best but in high season everything is full, top swimming pool, beautiful beach, everything organized well"

Rooms and Studios Villa Rossella 2

"All perfect! Lady at the very friendly and available welcome. Excellent monolocal parking. It's a recommendation!"

Maistra Select Family Hotel Amarin

"We arrived at the hotel and were informed that the room thermostat works properly as long as the windows are closed. After 3 hours, with the temperature set to 22°C, the room was already 26°C. After reporting this to the reception, the option to set it to 18°C was unlocked, but it made no difference. We also received contradictory information: one staff member said the wristband (key card) does not need to be in the room for the air conditioning to work, another said that it does. The leaflet provided yet another explanation. Eventually, a technician arrived and contradicted all previous statements, explaining that the set temperature does not matter anyway because the entire hotel is operating in heating mode - and that it is best to simply turn everything off. When we asked how we were supposed to cool the room in that case, we were told to “open the windows.” This meant either dealing with a draft while traveling with a small child and keeping the window open all night (no mosquito net, ~15°C outside), or trying to sleep in a room at 26°C. The situation got even worse the next day - at 10:00 AM, the room temperature had already reached 28°C. Although the room was advertised as air-conditioned, in reality the air conditioning simply did not work. At reception we were told that “no one has complained,” which was clearly not true - while we were filing our complaint, another guest approached us saying he had been trying for 5 days to get the temperature lowered in his room. After several discussions, the first offer was change our room to a worse category room, without any compensation. After further complaints, we were given an additional room - unfortunately, it was even hotter (around 35°C). This additional room was not part of our original booking but was provided during the complaint process. Only after continued escalation were we finally given a room on the first floor, on the shaded side, where it was at least possible to stay. All hotel guests were visibly overheated - including the staff. By the way the attached picture shows what the “sea view” from a grand room on the first floor actually looks like - mostly trees, open swimming pool area (closed at the time being), a car park, and only a distant strip of water visible. The first room we got also leaves a lot to be desired: * clear signs of wear and tear * very impractical layout with almost no storage space * sliding wardrobe doors damaged or poorly installed, difficult to move * loose window handles that can snap back - a potential hazard for a child * broken night latch on the entrance door, meaning the door cannot be properly secured * bed rail not attached at all - a child could easily fall between it and the bed * partially torn curtain that cannot be fully closed * sheer curtain too short to fully cover the window * dirt, dust, and hair in wardrobes and even on the bedding Additionally, there are parking spaces available at the hotel, but they were all occupied during ou"

Nel Centro City Apartment

Yellow House Rovinj

"It was difficult to carry a suitcase, but the location was good. It was a new experience. You pay a tourist tax of 1.86 euros separately from the accommodation fee. Cards are also accepted. The staff is friendly and the guidance is good. Thank you. I made a good choice. However, it was difficult to contact me because I wrote down my contact information because it was connected to a company. Nevertheless, we were thankful that we were able to check in even late at night. It was nice to be able to park our car. If check-in is after 8pm, it is better to contact us in advance. We are very grateful to the male employee in the office who took care of our convenience."

Maistra Camping Amarin Mobile Homes