Ramada Encore by Wyndham Shanghai Pudong Airport Reviews

Response from Property: 來浦東機場住咱店，省心又方便！5 天免費專屬車位直接給您留着，這麼大的停車場在這兒可不好碰～接駁車每半小時一班，不管是出差辦事，還是帶娃出門玩，都能輕鬆應對。帶娃家庭一定要試試網紅鞦韆，娃能玩得超開心。複式親子房型寬敞又舒適，孩子住着也自在。下次到浦東機場，還盼您認準咱家！

Response from Property: Dear Guest, we’re thrilled to hear you had another pleasant stay—your praise for our front desk service, clean spacious rooms, and attentive care means the world to us. As a repeat traveler, your trust is our greatest motivation. We can’t wait to welcome you back soon! Wishing you smooth journeys ahead.

Response from Property: 尊敬的客人，看到您對本次住宿體驗給出的滿分評價，我們由衷地感到開心！非常榮幸能通過優質服務打破您對機場酒店的固有印象，也感謝您對我們機場接送服務的認可 —— 我們始終希望用便捷的出行保障，為您的旅途省去奔波煩惱。同時也十分感謝您的包容，酒店周邊施工雖已做好隔音措施，但仍擔心會影響您的休息，未來我們會持續關注施工進展，進一步優化居住環境。您的肯定是我們前進的最大動力，期待下次能繼續為您提供乾淨舒適的住宿體驗，祝您每次出行都順心如意！

Response from Property: Dear guest,Thank you so much for your wonderful and detailed review! We're absolutely thrilled to receive such a high rating from you.Our prime location near the airport along with the free 24/7 airport shuttle that runs regularly and takes just around 10 minutes is indeed designed to offer utmost convenience to our guests, and we're glad it made your stay so easy and stress-free.It's truly gratifying to know that you found the room to be spotlessly clean, modern, and quiet. We've put a lot of effort into ensuring that our guests can enjoy a comfortable rest even though we're close to the airport. A comfortable bed, good water pressure in the shower, and effective blackout curtains are all elements we focus on to enhance the sleeping experience, and we're happy they met your expectations.We're delighted to be your perfect choice for a stopover near Pudong Airport, and we can't wait to welcome you back again for another transit stay. We'll keep working hard to maintain and improve our services to ensure that every visit is just as pleasant as this one.Wish you all the best in your future travels!

Response from Property: Dear guest, thank you for taking the time to share your experience at Ramada Encore Shanghai Pudong Airport. We are deeply grateful for your appreciation of our service. Promptly responding to and resolving issues is fundamental to our hotel's service procedures. Regarding the cleanliness issue you mentioned, we take it very seriously. We routinely adhere to strict standards for linen changes and room inspections. This incident, initially judged to be a minor oversight in cleaning, likely due to a visual blind spot during inspection, is not a typical occurrence. We have immediately reviewed the relevant procedures and will further strengthen supervision and review of cleaning procedures to ensure that hygiene standards are met in every room. We sincerely apologize for not providing you with a satisfactory stay. We look forward to welcoming you again and hope to earn your 5-star rating with even better service. We wish you a happy life and a safe journey.

Response from Property: Dear guest,Thank you very much for choosing our hotel and taking the time to share your feedback with us. We're glad to hear that you found many aspects of our hotel satisfactory.It's great that you had a quick check-in and check-out experience, and that you liked the room. Our aim is indeed to provide a comfortable place for guests having a one-night stay near the airport while offering good value for money, and we're happy that we could meet your expectations in this regard.Regarding the lobby being in a different building from the rooms, we understand that it might cause a bit of inconvenience, especially in bad weather. We apologize for this inconvenience and we'll take your comment into consideration to see if there are any possible ways to improve the situation, such as providing better shelter or more convenient access between the two buildings.Once again, thank you for your valuable feedback. We'll continue to work hard to improve our services and facilities to ensure a better experience for all our guests. We look forward to welcoming you back in the future.

Response from Property: Dear Guest,Thank you very much for your 5-star rating of Ramada Encore Shanghai Pudong Airport Hotel! The hotel's 10-minute distance from the airport and 30-minute interval airport shuttle reflect our focus on convenient travel for guests; the cute family room design shows our care for family travelers' experience.Your praise that the service exceeded expectations, especially receptionist Molly's helpfulness and friendliness, confirms our commitment to service quality and team professionalism. We will address the damp hallway smell and neighbor noise you mentioned, striving to improve the stay environment.Thank you again for your recognition and gratitude to Molly. We look forward to providing you with a great experience next time.

Response from Property: Dear guest, thank you very much for choosing our hotel and taking the time to provide detailed feedback about your stay. Your feedback is very important to us, and we sincerely apologize for the inconvenience. Your comments about the room environment and airport transfer service are very encouraging, and we are constantly working to improve these aspects. Your recognition is a testament to our work. Regarding your request for disposable slippers, which took a long time to arrive after your initial call, we will strengthen our housekeeping staff training and optimize our service processes to ensure prompt response and accurate delivery upon receiving requests. We understand that you chose to stay here to facilitate your early flight, and we will address these issues promptly, strengthen daily management and oversight, and strive to improve our overall service quality to prevent similar incidents from recurring. We hope you will give us another opportunity to address this shortcoming and provide you with satisfactory service. Thank you again for your feedback, and wish you a happy and successful stay.

Response from Property: Dear Guest,​Thank you so much for sharing your experience with us! We're truly delighted to hear that Molly assisted you with the airport pick-up service and that her kindness left a positive impression on you. Molly is always dedicated to going the extra mile for our guests, and we'll make sure to pass along your heartfelt thanks to her—she'll be thrilled to know her efforts made a difference.​It warms our hearts to hear that our staff were kind and that you found our hotel service really good. Providing exceptional service and ensuring our guests feel cared for is at the core of what we do, so your recognition means the world to our entire team.​We truly appreciate your support and hope to welcome you back again soon. Whether you need assistance with travel arrangements or anything else during your stay, we'll be here to make your experience wonderful.

Response from Property: Dear guest,Thank you so much for taking the time to share your wonderful experience at our hotel! We're absolutely delighted to hear that our hotel provided a comfortable stay for you during your transit with a night flight. It’s great that our shuttle bus service was convenient for you, and we’re thrilled that you found our beds cozy enough for a good night’s rest.We take pride in offering a satisfying breakfast to start our guests' days right, and we're overjoyed that you enjoyed it. Your positive feedback is a huge motivation for our team to keep delivering excellent service.Should your travels bring you back this way, we’d be honored to welcome you again. Safe travels, and hope to see you soon!

Response from Property: Dear Guest, thank you very much for your recognition! We are delighted that the cleanliness and spaciousness of the room have provided you with a comfortable experience, and we are also very pleased that our Chinese à la carte restaurant and breakfast have received your approval. The free shuttle service is designed to make your travels more convenient, and it is our way of showing our thoughtful care. We would like to extend our special thanks for recommending us as your preferred choice for overnight stays during layovers at Pudong International Airport. This recognition means a great deal to us. We look forward to continuing to provide you with an excellent accommodation experience in the future and wish you a smooth journey!

Response from Property: 尊敬的客人，您好！收到您如此暖心的好評，我們全體員工都感到無比喜悦與自豪！非常感謝您選擇我們作為航班起飛前的休息場所，也很榮幸能得到您對工作人員服務態度、餐廳菜品、酒吧環境以及免費接送服務的高度認可！您的滿意是對我們最大的褒獎，也是我們不斷進步的動力。期待下次重逢時，我們能為您帶來更加難忘的入住體驗，祝您旅途平安順遂，生活幸福美滿！

Response from Property: Dear guest,Thank you so much for your kind words! We're delighted to hear that you think our hotel is nice. Its close proximity to the airport is indeed one of our advantages, aiming to make travel more convenient for our guests.It's great that you found the room clean. We always attach great importance to maintaining a hygienic and comfortable environment for everyone staying with us. And we're especially glad that you enjoyed our nice breakfast as well. Providing a delicious start to the day is also part of our efforts to ensure a pleasant stay.We'll continue to uphold and improve our services to offer you an even better experience in the future. We look forward to welcoming you back again. Thank you once again for your support!

Response from Property: Thank you for choosing to stay at our hotel and sharing such warm comments! Your recognition of the hotel's atmosphere, your appreciation of the front desk's enthusiastic service, and your fondness for the room design are the greatest affirmation of our work. Ensuring that every guest enjoys comfort and relaxation during their journey is our unwavering service philosophy. In the future, we will continue to enhance our service quality and refine the details, looking forward to creating unique and high-quality stays for you on your next trip!