Banyan Tree Shanghai On The Bund Reviews

My recent stay at Banyan Tree truly exceeded all expectations, and I'd particularly like to commend Crane from the sales team! As it was for our wedding suite, Crane was incredibly patient and attentive throughout the entire process, from our initial booking inquiries to coordinating all the check-in details. She not only expertly recommended a room type with a fantastic view but also proactively arranged special welcome amenities for us. Her responses were always prompt and professional. The hotel itself certainly didn't disappoint either. The environment was serene and elegant, the room facilities exquisite and comfortable, and the staff were consistently warm, courteous, and attentive. The dining and bar options were also outstanding. Next time I visit, I will definitely choose Banyan Tree again and will certainly reach out to Crane for arrangements. Highly recommended!

The hotel is located right next to Raffles City North Bund. Sara at the front desk was fantastic; she upgraded our room to a spacious one. We even woke up to a gorgeous view of the Oriental Pearl Tower! On check-out day, it was pouring rain, and Deslin from the staff thoughtfully escorted us to our car with an umbrella. That was incredibly kind! Oh, and a huge bonus: the soft drinks and beer in the minibar were all complimentary. Definitely a big plus!

The service was truly exceptional, living up to its five-star reputation. The room was excellent, and we particularly enjoyed the view from the large bathtub. The turn-down service was also a thoughtful touch. The first round of drinks from the mini-bar was complimentary. We also received two drink vouchers for the rooftop Tales bar. While the breakfast spread wasn't extensive, it was all exquisitely prepared and delicious.

The room's decor was fairly standard, but that wasn't the main highlight. What truly made my stay was the in-room pool and the breathtaking river view from the window. Especially at night, soaking in the pool, gazing at the cityscape lights reflecting on the river, paired with a bottle of red wine 🍷 – that's when I truly felt what luxurious living is all about. On another note, it's great that the pool water can be changed on demand. And get this – breakfast is served from 7 AM all the way until 12 PM! Can you believe such a thoughtful schedule? It was absolutely perfect for late risers like me. The breakfast spread was incredibly rich, and they even offered à la carte options, which truly highlighted their customer-centric approach. The staff service was consistently excellent and very comprehensive. My only minor (and purely personal) feedback is that the room's warm-toned lighting felt a bit too dim; I personally prefer brighter illumination. Overall, however, this stay was a resounding success.

Banyan Tree Shanghai on the Bund: An Exceptional Experience! I was incredibly impressed by Deslin's attentive service throughout my stay! Since I had to wait for my room, she diligently monitored its cleaning status. Her service was warm, professional, and she anticipated every little detail. Noticing I hadn't booked breakfast, she even offered it complimentary. This is what true hospitality feels like! I will definitely choose to stay here again on my next visit to Shanghai, and I highly recommend everyone to seek out this 'service butler'!

The location is fantastic! You can walk directly from the second-floor lounge to the riverside, and it's just a two-minute stroll to the ferry terminal. From there, you can catch a 2 RMB ferry to the other side of the river. Housekeeping was very attentive; for example, they replaced our child's bath towels after their afternoon soak while we were out for dinner. The only slight drawback was that you need to turn off the water supply to the bathtub before going to sleep, otherwise, the motor emits a low humming noise. Also, some floorboards seemed a bit warped, possibly from water exposure. Otherwise, everything else was quite good. We had originally planned to stay two nights at the tallest hotel across the river, but our child wasn't keen on it. This was mainly because we encountered a typhoon, and that particular building was often enveloped in clouds, completely obscuring the night view. So, we decided to extend our stay here for an additional two days. The rooftop Southeast Asian restaurant offers absolutely stunning views; however, the food itself isn't particularly good, so I'd highly recommend just going for drinks to enjoy the panorama.

We booked a premier panoramic river view of the huangpu river for our 31st wedding anniversary. The hotel did not disappoint us and we have very nice experience in this hotel.

I had a fantastic stay at this hotel. The room was exceptionally comfortable, and the staff were incredibly polite and attentive. Everything was impeccably clean, and the food was absolutely delicious. Additionally, the view from the window was stunning, making my experience even more enjoyable. Highly recommend this place for a relaxing stay! The breakfast buffet had too many delicious and healthy food!

Amazing hotel

A beautiful view of the river and the North Bund. Loved the big bathtub. Amenities of the coffee and minibar was delicious.

First visited in 2018 and then in 2025. The property is showing signs of wear. Even the “Awards” wall shows all their awards earned back in 2014 and 2015. Rooms super nice and spacious - great shower and bath area. View of Bund and proximity to shopping mall is perfect. Great staff and service is unmatched. The people checking you in will address you by name when you seem them the next day - very personalized stay.

- Bathroom surfaces filled with stains. - Men's changing room was all wet and dirty with some shower knobs either broken or missing. - No shower gels in the Men's shower area for swimming pool. - Sauna was not working to start with. Upon numerous trials, it turned on and never got hot enough. - I'm not sure if this is even a spa hotel? Not the standards I would expect from a 5-star hotel to say the least. - Some staff were kind and friendly whilst others seemed very upset to even help you and had a very frustrated look on their faces. - Definitely not worth, 3500 CNY for a night stay at this hotel. Would recommend other hotels such as W, Peninsula or St.Regis if river views are desired

Good service and good environment

Good view