Andaz Xintiandi Shanghai, by Hyatt Reviews

Due to an early flight, I needed an early check-in. My original booking was at The Sukhothai Chengdu; however, this hotel, costing almost 2,000 RMB per night, shockingly demanded a half-day's room charge for a 10 AM check-in. No wonder it has so many negative reviews! I immediately canceled my reservation and won't ever consider staying there in the future. Fortunately, Ctrip's dedicated customer service was excellent. They helped me arrange a stay at the Andaz, where I was able to check straight into a suite upon arrival. Front Desk Manager AGNES even upgraded my room and provided complimentary breakfast. It was a truly comfortable and pleasant stay, and I will definitely consider staying here again. The location is also very convenient. The last time I visited Xintiandi, many years ago, I stayed at the Langham next door. This stay at the Andaz has also been great.

This was our first time staying at Andaz Shanghai, and my child absolutely loved the duplex room. I stumbled upon it quite by chance and decided to give it a try, never expecting such incredible value for money. Everything, from the smooth check-in process to the first-floor dining, the diligent housekeeping staff, the breakfast buffet, and even room service, was truly outstanding. I visit Shanghai frequently throughout the year and have stayed at many luxury hotels, including The Ritz and Regent, where the service often feels like superficial enthusiasm. However, every single employee here is genuinely proactive, anticipating guests' needs with heartfelt sincerity. For instance, a young man in white from the ground floor bar saw me heading to check-in. He proactively followed me to the reception area and, noticing I hadn't finished my drink, offered to pack it up and have it sent to my room. At the breakfast buffet, every staff member was actively engaged; the food was freshly prepared, and even close to closing time, they diligently replenished items and proactively offered to pack food for guests to take away. The cakes and fresh meat mooncakes were reasonably priced but tasted fantastic. My child insisted on ordering room service for every meal, and not once were we disappointed – everything was delicious! Even after checking out and finishing our day's activities, we had to return to the first floor for one last meal before heading to our next stop. Seeing how much my child cherished the place and how reluctant he was to leave, I promised him that on our next trip to Shanghai, we would definitely stay here again.

 I was referred to stay at the Andaz Hotel by a friend who has lived in Shanghai for a long time. There are two points that are particularly commendable: first, the pool has a female lifeguard who is very responsible and attentive, remaining focused and diligent while on duty. Second, the hotel breakfast is quite generous, and the staff provided thoughtful service. In addition, I would like to share some other feedback. I booked interconnected rooms for four nights, hoping that our family of three would have a comfortable and pleasant stay. The room was very spacious—even beyond expectations with the inclusion of an exercise bike. However, the main bedroom TV consistently failed to connect to iQiyi and Youku, which was very disappointing and the biggest letdown of this experience. On the first night, maintenance staff found that there wasn’t even a set-top box installed, making it impossible to watch the series we were following. Although it was reconnected on the second night, during playback the TV screen would go black every few seconds. This issue persisted throughout the remaining three nights. From the second to the fifth day, another maintenance technician inspected the system. On the third day, he claimed to have spent two hours in my room and found no abnormalities (that day, I left the room for breakfast at 9:15 AM and returned at 10:35 AM, running into him in the elevator). He informed me that the TV network was functioning properly, yet the issue remained—there was sound, but the screen went blank every few seconds. We spent a significant amount of time in the hotel over the past five days due to a family member not feeling well, so we stayed in the room most of the day and only went out in the evening. Therefore, lying in the main bedroom watching anime was supposed to be one of our most enjoyable family moments. This TV issue significantly diminished our overall experience. Even though on the day of checkout, a female staff member politely offered three chocolates to my son, it could not make up for our disappointment and regret. Another major issue was that there were no towels provided in the pool changing room. I had to collect them from the front desk before entering. On one occasion, after showering, my towel fell onto the wet floor, and I had no way to get a clean replacement. Although the room was spacious and the breakfast was excellent, given the room rate of over RMB 4,000 per night, I believe there are better options in Shanghai than the Andaz. For future trips to Shanghai to visit relatives or sightseeing, it is highly unlikely I will choose to stay at this hotel again. 我是经親人和长期居住在上海的朋友推荐，选择入住安达士酒店的。整体体验中有两点特别值得称赞：第一，泳池区域有一位女救生员非常尽职且亲切，当值期间态度认真专注；第二，酒店早餐相当丰富，员工服务也十分周到。 此外，我也想提出一些改进意见。我预订了四晚的连通房，原本是希望一家三口能享受舒适愉快的住宿体验。房间十分宽敞，甚至还配备了动感单车，这一点出乎意料。但主卧的电视一直无法成功连接爱奇艺和优酷平台，令人非常失望，可说是本次入住最大的遗憾。 首日晚间，维修人员发现房间甚至未安装机顶盒，导致我们完全无法收看正在追看的剧集。第二晚虽然接上了设备，但播放期间每隔数秒电视屏幕就会黑屏一次。之后三晚均持续出现同样问题。第二至五天期间，另一位维修人员前来检修，第三天他声称在我的房间内停留两小时并未发现异常（当天我于9:15离开房间用早餐，10:35返回时在电梯间遇到对方）。他向我表示电视网络正常，但问题实际并未解决——屏幕仍然只有声音，每几秒就失去画面。 由于家人身体不适，我们过去五天在酒店停留的时间较长，日间多数时间都在房间休息，黄昏才外出活动。因此，在主卧躺着观看动漫本应是我们全家最期待的休闲时光，而电视问题让酒店体验大打折扣。即便退房当日有一位女员工礼貌地赠送了三颗巧克力给我儿子，仍难以弥补我们的失落与遗憾。 另一个较为突出的问题是：泳池更衣室内未配备浴巾，必须提前在前台领取。导致某次淋浴后，我的毛巾不慎掉落在湿漉漉的地面，却无法更换干净的毛巾。 综上，尽管酒店房间空间宽敞、早餐品质出色，但考虑到每晚超过4000元人民币的房费，我认为在上海应有比安达士更具性价比的选择。日后前来上海探亲观光时，我大概不会再考虑入住该酒店了。

Having recently injured myself during exercise, I was bored staying at home and wanted a change of scenery to just clear my head. So I picked this hotel, which is quite close to my house, for a little 'staycation.' It's been open and renovated for quite some time, but surprisingly, aside from a few minor layout details like the bedside tables, the interior doesn't feel dated at all! The bathroom was quite quirky 😂😂😂, but it definitely had its own unique character. Service was fantastic! The snacks during Happy Hour were surprisingly delicious! Honestly, when it comes to great food in Shanghai, it's usually just the Marriott by the Huangpu River in Pudong, The Portman Ritz-Carlton, The Fairmont Peace Hotel, and... *this* place! I was genuinely surprised! And this one's even the most affordable (relatively speaking) – truly impressive! Tonight, I'll grab some friends and head downstairs to Xintiandi for a drink – it's going to be a blast!

First and foremost, the location is unbeatable. It's incredibly convenient for families with kids to explore, dine, and shop, with the nearby Xintiandi area offering an abundance of great food and shopping. Secondly, the service was fantastic. They were incredibly thoughtful, even giving us extra gifts when they learned we were staying with our child for an extended period. The nightly happy hours were also a great convenience; while my child enjoyed a performance or activity, I could relax in the lobby and savor some 'me-time', which was also wonderful. Thirdly, the breakfast was very thoughtfully prepared. The mini wontons, scallion oil noodles, and potstickers all offered a distinct taste of Shanghai. Although we generally prefer bread, it certainly didn't prevent us from savoring the local specialties. Lastly, one aspect to overlook might be the hotel's decor. While time may have taken its toll on its aesthetic appeal and modern style, it has undoubtedly solidified a high standard of service quality.

The room's cleanliness was subpar, but I was very pleased with Agnes's prompt and friendly handling of the situation. It's understandable, considering it was a holiday and the hotel was crowded. The ground floor lobby restaurant, however, was extremely disappointing. Despite many empty tables, hotel guests weren't allowed to sit unless they made a purchase, and the staff's attitude was terrible. You rarely encounter hotels with such policies anymore! This aspect absolutely warrants a poor rating!

All good. Will definitely stay again. Ideal location and good amenities.

I stayed at the Andaz Xintiandi for my last night in Shanghai. The room had Andaz's unique sensibility, and I felt the advantages of this place different from other hotels in various services. And a special thank you to Front manager 'Agnes Wang'. She immediately kindly solved the problem of my room and sincerely cared about my trip. She is the one of best front manager in China.

Great location. Awesome breakfast. The suite is very nice. Fitness / pool area could do with an upgrade

Very good location. Hotel abit old . Complimentary drinks is good . Many choices . There is happy hour session also .

I always enjoy my stays at Andaz! All the team there is very polite and and welcoming. They do their best to accommodate my requests and remember my preferences. This time Peter at the reception recognized me and greeted me with a big smile. Also the rooms are very comfortable and cleaned carefully. The location is perfect in the heart of Xintiandi, but that goes without saying. I will continue to choose this hotel during my stays in Shanghai.

We had a wonderful stay at the Andaz in Shanghai, made even better by the exceptional service we received from Lynn at the front desk. From the moment we arrived, Lynn went out of her way to assist us with our room and check-in, communicating clearly and confidently in English, which made everything smooth and stress-free. The hotel is ideally located, close to restaurants, shops, and some of Shanghai’s most exciting attractions, making it a perfect base for exploring the city. Our room was spacious, beautifully designed, and incredibly comfortable, a true retreat after a day of sightseeing. The attention to detail, warm hospitality, and high standard of service truly stood out. Thank you, Lynn, for your kindness and professionalism. You made our stay at the Andaz unforgettable. We will definitely stay here again on our next visit to Shanghai!

IF YOU WANT GOOD SERVICE DO NOT COME IF SOMEONE BOOK THIS HOTEL FOR YOU KEEP AWAY FROM THIS WOMEN WHO NAMED IRIS btw shes the manager…lmaooooooo lul

Hotel located on great location near subway Huge room. Very comfy bed