Yitel (Shanghai Hongqiao Linkong Industrial Park, Songhong Road Metro Station) Reviews

Response from Property: 尊敬的賓客，您好！看到您細緻描述入住體驗的每個閃光點，我們團隊欣喜又感動！「地理位置」「免費服務」「夏日優惠」 三大核心優勢，正是我們深耕服務的方向，我們堅持每季度檢修客房設施。“離淞虹路地鐵站近”是我們選址的匠心——步行約10分鐘直達2號線，無縫接駁虹橋樞紐/市區；背靠臨空SOHO、前臨蘇州河，商務休閑皆宜。您點讚的 免費停車、行李寄存、24小時前台 已納入標準服務，衹為消除出行瑣碎煩惱，讓您專注旅程本身。“性價比超高”是對我們最大的鼓勵！“下次還選這兒”這句承諾，已分享給全體員工。我們將持續升級細節，待您歸來時，定會發現更多驚喜！總經理Joanna

Response from Property: 尊敬的賓客：您好！您的滿意是我們最大的動力，您的鼓勵是我們能量的源泉，您的青 睞是我們前進的朝氣，千言萬語匯成一句話，感謝您對酒店的支持。總經理Joanna

Response from Property: 尊敬的賓客：您好！非常感謝您在百忙之中分享您的入住感受，收到您的點評，小頤有點悲喜交加，喜的是您對我們酒店的認可悲的是您並沒有給到5分的滿分呦。不過有了您的肯定，我們一定會把這一點點的不足改成超級滿意的呢，望~再次相遇！總經理Joanna

Response from Property: 尊敬的賓客，您好！非常榮幸能得到您長期以來的信任與支持，您的每一次選擇都是對我們酒店的肯定和鼓勵。我們始終秉持着高品質的服務理念，致力於為每一位客人打造舒適、便捷、優雅的住宿環境。從酒店的硬件設施到軟件服務，我們都進行了精心的規劃和設計，力求在每一個細節上都能滿足客人的需求。您對酒店環境的認可，是對我們工作的認可，我們會繼續努力，不斷提升環境品質，為客人營造更加宜人的氛圍。性價比是我們一直關注的重點。在保證服務質量的前提下，為客人提供具有競爭力的價格。我們深知商務接待對於企業的重要性，因此會竭盡全力為客人提供超值的服務體驗，讓客人在享受高品質住宿的同時，也能感受到實惠。您表示以後有接待還會選擇我們，這是對我們未來工作的鞭策和激勵。我們將以此為動力，不斷優化服務流程，提升服務水平，為客人提供更加專業、高效、貼心的商務接待服務。再次感謝您的支持與厚愛，期待與您有更多的合作機會 總經理Joanna

Response from Property: 尊敬的賓客：您好。您的鼓勵宛如一片明媚的天空，給於我們放飛夢想的翅膀。不管未來如何，我們堅持提供優質的服務與舒適的住店環境。相信我們不會改變，不忘初心，有您的陪伴我們將更好！總經理Joanna

Response from Property: Dear guest, hello! Thank you for staying at the Songhong Road Subway Station in Shanghai Hongqiao Airport Park. I am very happy to receive your recognition of our service, and we do not disappoint our high expectations. We will continue to work hard and welcome you every time you stay in the best possible state! If you like it, we should come often. Looking forward to your every visit. (Andy, Hotel General Manager)

Response from Property: Kind and simple words bring joy, auspiciousness, and perseverance to one's heart. We will definitely move forward bravely on the path of positive reviews. Good service, looking forward to your next visit, and also looking forward to your five-star review. General Manager: Andy

Response from Property: Dear guest, hello! Thank you for staying at the Songhong Road Subway Station in Shanghai Hongqiao Airport Park. Sorry for not meeting your check-in expectations. The hotel has multiple room types to choose from. You can contact the front desk to change your room type. If you have any questions during your stay, you can also consult the front desk at any time. Looking forward to your next visit! (Andy, Hotel General Manager)

Response from Property: Hello, dear guests! Thank you for staying at Shanghai Hongqiao Linkong Park Songhong Road Subway Station Store. The best travel is to find a long-lost feeling in a strange place. We believe that detailed service is the closest service to you, and we still have to work hard on this road. You are our bole, discovering so many advantages of us. It's a great honor to be with you, and I hope that there will be more surprises and touches in the next meeting. Looking forward to your visit again (Hotel General Manager Andy)

Response from Property: Dear guest, hello! Thank you for staying at Shanghai Hongqiao Songhong Road Subway Station Store. Sorry for not meeting your check-in expectations. If you have any questions during your stay, please feel free to contact the front desk. We look forward to your next stay. (Andy, Hotel General Manager)

Response from Property: 尊敬的賓客您好！感謝您入住上海虹橋臨空園區淞虹路地鐵站店。最好的旅行，就是在一個陌生的地方，發現一種久違的感動。 我們相信細節服務才是最貼近您的服務，我們在這一條路上仍須努力。您就是我們的伯樂，發現我們如此多的優點。很慶幸能與您同行，願下次相聚會有更多的驚喜與感動期待您的再一次光臨（酒店總經理Andy

Response from Property: Dear guest, hello! Thank you very much for choosing to stay at Yitel Hotel and sharing your thoughtful experience! We are very encouraged to learn that you are satisfied with the warm attitude of the front desk staff, the convenient laundry facilities, the thoughtful late-night snacks, and the tea service upon check-in. Your recognition is the greatest motivation for us to practice the concept of "customer first". General Manager: Joanna

Response from Property: Dear guest, Hello! Thank you sincerely for choosing to stay with us and for sharing your thoughtful experience! Your recognition is deeply encouraging and motivates us to continuously optimize our services. We are delighted that you mentioned the hotel's proximity to the subway station and the leisure convenience of being surrounded by shopping malls and the Suzhou River. We are always committed to providing guests with a travel and living environment that combines convenient transportation with a pleasant lifestyle. Thank you especially for your praise of Xiao Fan, the front desk staff! Serving guests hot tea upon check-in is a heartwarming ritual. Xiao Fan and his team will uphold the principle of "warm and thoughtful" service to make every guest feel at home. The convenient design of the laundry room can solve your laundry needs during business trips, and your evaluation of "overall satisfaction with the room" is our core goal in maintaining the quality of our facilities. In the future, we will regularly upgrade the details of our guest rooms to enhance comfort. Your trust in "choosing us first next time" is our greatest compliment! We sincerely invite you to visit again to explore more of the surrounding scenery (such as a night cruise on the Suzhou River) and continue to create wonderful memories! General Manager Joanna

Response from Property: Dear guest: Hello! First of all, thank you very much for choosing to stay in our hotel and for taking the time to share your experience feedback. We feel deeply guilty and remorseful when we see your disappointment with the housekeeping service and management response. Making every guest feel "valued" and "cared for" is our original intention of service, and we hereby solemnly apologize to you. Since the hotel changes bedding every three days for renewal of rooms, if the guest requires daily changes, we will also change all of them according to the guest's request. At the same time, we have optimized the communication mechanism between the front desk and the housekeeping department, and established a "24-hour follow-up table" to ensure that problems are "feedbacked on the same day, solved on the same day, and returned to the next day." We know that a disappointing experience cannot be compensated with a few words, but we promise: In the future, we will use stricter standards and more proactive services to regain your trust. Thank you again for your feedback, and your criticism is the driving force for our progress. I look forward to the opportunity to create a wonderful stay memory for you again, and wish you all the best. General Manager Joanna