Grand Hyatt Shenyang Reviews

**Grand Hyatt Shenyang | A perfect home away from home experience** Staying at Grand Hyatt Shenyang, the overall experience far exceeded expectations! From the moment you step into the lobby, you will be impressed by the hotel's low-key luxurious atmosphere and thoughtful and meticulous service. But what impressed me most was Winnie, who greeted me at the front desk - she is definitely one of the most caring hotel staff I have ever met! 1. **Enthusiasm and professionalism**: When checking in, Winnie's warm smile and natural greeting instantly relieved my fatigue from the journey. She efficiently confirmed my preferences, proactively upgraded the room type, and reminded me of the usage hours of the hotel facilities. 2. **Exceeding the call of duty**: When she learned that my reservation did not include breakfast, she not only reminded me but also solved the problem for me so that I did not go hungry in the morning. 3. **Full marks for problem solving**: The room was cleaned promptly during the stay, and welcome fruits were prepared in advance. Temporary garbage removal and shaving cream needs were also solved in a timely manner. 🏨 **Hotel Highlights:** - The room is modern and elegant, with floor-to-ceiling windows offering a wide view and the bedding is extremely comfortable; - The afternoon tea and night view at the Regency Club on the 26th floor are unforgettable; - Excellent geographical location, within walking distance to Vientiane City, convenient for travel. 🌟 **Summary:** Grand Hyatt Shenyang has first-class hardware facilities, but Winnie's service is the soul of this experience. Her sincerity, professionalism and attention to detail perfectly embody Hyatt Group’s philosophy of “customer first”. If I come to Shenyang again, this place will definitely be my first choice. I also recommend that you ask Winnie to help arrange your stay - she deserves the words "You are a treasure employee of Grand Hyatt"! ❤️