Hyde Hotel

Hyde Hotel Reviews

Hyde Hotel

No.3368, Houhaibin Road, Nanshan District, Shenzhen, China, Nanshan District, Shenzhen, Guangdong, ChinaView Hotel Details
Hyde Hotel
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Guest Reviews of Hyde Hotel

9.0/10
Good
4756 review
Verified reviews
Location9.1
Amenities8.8
Service9.0
Cleanliness9.1
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All reviews(4756)
Positive reviews(4479)
Reviews with photos/video(1037)
Easy to get around(678)
Large rooms(619)
Friendly front desk staff(466)
Close to metro(349)
Clean pool(242)
Great swimming pool(242)
Has an infinity pool(82)
Nice sea view(69)
Negative reviews(277)
Guest User
Delux King Size Bed
Stayed in Oct 2025
Traveling with friends
22 review
10/10
Outstanding
Posted on Nov 8, 2025
Facilities are good and convenient, the front counter staff Cici is friendly.
Response from Property: 感謝您對海德酒店的肯定、讚美和支持。您的五分好評就是我們的燃料,有了燃料就能飛的更遠,更高。海德酒店會不斷創新,不斷完善,為奔波在路途中的人兒提供最好最温馨的第四空間。
Jola Vang
2-bed Room With View
Stayed in Aug 2025
Family
20 review
10/10
Outstanding
Posted on Oct 23, 2025
Fabulous view! In front of Talent park and Sport center we git the highest level and I couldn’t not enjoy from the large glass of the room. All equipment are there. Must try at least ones. Breakfast with lots of varieties.
Response from Property: 感謝您對海德酒店的肯定、讚美和支持。您的五分好評就是我們的燃料,有了燃料就能飛的更遠,更高。海德酒店會不斷創新,不斷完善,為奔波在路途中的人兒提供最好最温馨的第四空間。
Guest User
Business King Room
Stayed in Aug 2025
Business traveler
6 review
10/10
Outstanding
Posted on Sep 20, 2025
The staff of the hotel was very polite and helpful, especially remembered Ella’s professional and personalised attitude. The breakfasts are really good. the pool on the 12th floor is with stunning view. Totally recommend.
Response from Property: 感謝親親對海德酒店的認可,在海德,總有不期而遇的温暖。與我們的相遇,讓您就此與茶香作伴,與文字相逢。在海德,品味屬地風光,感受人文鄰里關懷,讓身心真正感受第四空間裏的生活方式!也許,與海德相遇的路上,有陽光普照,有色彩斑斕,更有幸福落步。這便是:海德~ 生活~ 家~
Alvin Yau
Business 2-bed Room
Stayed in Jul 2025
Family
4 review
5.0/10
Posted on Sep 1, 2025
My stay at this hotel was an absolute disaster! I was completely misled by Ctrip's five-star rating and the heavily edited photos. I strongly advise everyone to avoid this place! The area downstairs was chaotic; walking from the parking lot to the lobby, all I saw were KTVs and e-sports hotels, which was a far cry from the ambiance you'd expect from a five-star hotel. It claims to be a five-star hotel, but the actual experience was, at best, three-star! I really don't understand how a hotel like this could ever be rated five stars. I'll never trust Ctrip's five-star ratings again; they're completely unreliable. The room reeked of pungent smoke the moment I opened the door, and the cleanliness was extremely questionable. The desk was covered in stubborn cup rings that couldn't be wiped away, and it felt like the bathroom and toilet hadn't been properly cleaned at all. This was a huge disappointment, and I'm sharing my experience so others don't make the same mistake and can steer clear!
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Response from Property: Dear guest, hello! Thank you very much for taking the time to share your stay with us. We sincerely apologize for not providing you with the service you expected. Your feedback is a vital driving force for our improvement. Hotel management has carefully reviewed each of your concerns and addressed them accordingly. We are making immediate improvements. We hope you will give us the opportunity to serve you again and experience our improvements. We wish you a pleasant stay.
Thomas
Business King Room
Stayed in Jul 2025
Couple
22 review
7.0/10
Posted on Aug 31, 2025
Nice hotel。veey big rooms, amenities are ok. The swimming pool isn't made for chilling by its side but the gym is shqred with a club and amazing equipment. If you train it's the best facility in town.
Response from Property: 親親您好,沒能得到您全5分好評,定是海德還需要努力,我們誠邀您再次入住希望能看到海德的成長。待客如鄰里一直海德的初心,希望每一位小主到海德就像回到家一樣温暖,您的肯定是對海德最貼心的認可,感謝一路有您的支持和伴隨,期待您的再次光臨哦!
Anonymous User
Deluxe Twin City View
Stayed in Jul 2025
Family
4 review
9.7/10
Amazing
Posted on Aug 29, 2025
Getting around from here is super convenient. The subway is right outside the door, and there's even a direct elevator from the subway level straight up. You can easily reach places like Dameisha, Xiaomeisha, and the airport. Dining options nearby are also plentiful. The hotel's cleanliness is great, and they even have an infinity pool. Definitely excellent value for money!
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Response from Property: Your praise is the greatest affirmation for us. We do not seek wealth and glory, but only wish you happiness~ o(>ω<)o
Anonymous User
Business 2-bed Room
Stayed in Jul 2025
Traveling with friends
6 review
7.5/10
Posted on Aug 24, 2025
The hotel is decent with clean rooms and basic amenities. The location is convenient, but some facilities feel a bit outdated. Staff are polite but service can be slow at times. Overall, it’s okay for a short stay but nothing special.
Response from Property: 尊敬的賓客:您好!非常抱歉給您帶來了一個不好的住宿體驗。關於您反映的服務問題我們表示無限的歉意,我們會立即開展自查與培訓工作,將加強員工的對客服務禮儀培訓,提高客户的服務體驗,希望您能再給我們一次服務您的機
118710****
Business 2-bed Room
Stayed in Jul 2025
Family
1 review
10/10
Outstanding
Posted on Aug 16, 2025
The room was exceptionally spacious, a true rarity for a hotel in a prime, bustling area of Shenzhen! The location is superb; the subway station is directly accessible from the hotel's B2 level, making it incredibly convenient! The front desk staff were very helpful and friendly.
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Response from Property: Hello dear: We're so happy to see your heartfelt review! As long as you're comfortable, any expense is worth it. It's our honor to have met you on this journey, and it's our greatest pleasure to have provided you with comfort and happiness during this short trip. We look forward to seeing you again!
201066****
Business 2-bed Room
Stayed in Jul 2025
Other
4 review
8.0/10
Very Good
Posted on Aug 14, 2025
The hotel boasts an excellent location, with direct access to the metro. You can enjoy views of Shenzhen Bay and the Chunshun Tower from the rooms. The rooms are spacious, and overall, I was very satisfied. The only minor inconvenience is that the front desk is on the 13th floor, which requires an elevator transfer.
Original textTranslated by Google
Response from Property: Dear guest, thank you very much for choosing to stay with us and sharing your genuine feedback. Your valuable feedback is a key driver for continuous service improvement. We take your concerns seriously. The hotel is located on floors 3 to 9 of a commercial complex, with parking lots and numerous businesses. To ensure a safe and comfortable environment for guests, we have installed a dedicated elevator on the 13th floor. We sincerely apologize for the inconvenience this may have caused. We are very pleased that you recognized our hotel's core strengths: our 50-square-meter room is very comfortable, and the subway station is a 15-minute walk from the hotel, making travel extremely convenient. We look forward to seeing our improvements during your next stay. We wish you a pleasant stay!
_M1380239****
Business 2-bed Room
Stayed in Jul 2025
Family
45 review
10/10
Outstanding
Posted on Aug 18, 2025
Staying here for a concert was incredibly convenient. It's super close to the stadium, and MixC World and Talent Park are also just a short walk away. The room was quite spacious, and the bed was very comfortable.
Original textTranslated by Google
Response from Property: 哇 您的評價小德子頓時懵了!開心的懵了,感動的懵了,激動的懵了......您的滿屏文字我們也是開心到極點,這滿滿的好評就是對我們最好的宣傳,看到您對小德子這麼深厚的愛 而且還這麼認可我們的服務~小德子也更有動力繼續前行了 希望還能有更多的機會為您服務 為您創造家外之家 感謝您對小德子的認可 期待與您再次見面 祝您生活愉快
_WeChat22884****
Business 2-bed Room
Stayed in Jul 2025
Traveling with friends
4 review
10/10
Outstanding
Posted on Aug 12, 2025
The hotel boasts an excellent location, with Houhai Subway Station's Exit F right at its doorstep. It's also incredibly close to MixC World. The room views are exceptional, and the hotel's overall design and layout are very well thought out. This was a truly satisfying experience!
Original textTranslated by Google
Response from Property: Thank you so much for your five-star review! We appreciate your recognition. We are grateful for this wonderful connection that brought us together among millions of people. We will continue to uphold our commitment to meeting you and living up to your expectations. We look forward to seeing you again and welcoming your next visit.
M315372****
Business 2-bed Room
Stayed in Jul 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Aug 11, 2025
I booked this room for the David Tao concert. It's conveniently located right next to the Shenzhen Bay Sports Center (Chunjian). The hotel staff were all very friendly and helpful. The location is excellent – you can spot it right after exiting Houhai Station. The bed was super comfortable. Walking to the concert venue only took a few minutes, or you could grab a shared bike if you preferred not to walk. The best part about the convenient location was not having to brave the crowded subway after the concert; I could just stroll back, humming a tune. The air conditioning in the room was also very powerful – almost *too* powerful! I actually had to set it to 31 degrees Celsius to sleep comfortably. Shenzhen is a fantastic city, and its urban management is truly impressive. Even on the subway, there were always staff members ready to assist with large luggage. All in all, this two-day, one-night trip was wonderful, and I'm already looking forward to my next visit!
Original textTranslated by Google
Response from Property: Hyde can enter your heart, thanks to the dedicated service of Hyde. Your satisfaction is just our starting point. We are lucky to be able to accompany you on your journey and add a touch of brilliant color to your journey. I hope Hyde will accompany you all the way.
Xiaoling2220
Business King Room
Stayed in Jul 2025
Family
22 review
10/10
Outstanding
Posted on Sep 18, 2025
Super convenient location, right next to the subway station and very close to Chunshun. The hotel building is tall, and the rooms are quite spacious. My only complaint was a musty smell in the room, likely caused by the recent heavy rainfall.
Original textTranslated by Google
Response from Property: 感謝親親的五星好評,謝謝您的認可。感謝這奇妙的緣分,讓我們在千萬人中邂逅,我們將一如既往的堅持,不辜負您的期望,期待與您下次相遇,恭候您的下次光臨~
_WeChat275809****
Business 2-bed Room
Stayed in Jul 2025
Family
10 review
9.2/10
Great
Posted on Aug 11, 2025
The room was pretty good. The hotel lobby and restaurant are both located on the 13th floor. The only downside was that the air conditioning wasn't very effective; even after running it all afternoon, the room was still 27 degrees Celsius!
Original textTranslated by Google
Response from Property: Dear customer, we are sorry we couldn't get your full 5-star review. Hyde must still have room for improvement. We sincerely invite you to stay again and hope to see Hyde grow. Treating guests like neighbors has always been Hyde's core value. We hope every guest feels at home when they visit Hyde. Your affirmation is the most heartfelt recognition for Hyde. Thank you for your continued support and companionship. We look forward to your next visit!
M300900****
Deluxe Twin City View
Stayed in Jul 2025
Other
3 review
10/10
Outstanding
Posted on Aug 17, 2025
The hotel boasts an incredibly convenient location, with an exit for Houhai Metro Station directly downstairs, accessible by elevator. Both the front desk and housekeeping staff were very friendly and professional. Our room offered impressive views of the sea, Shenzhen Bay No. 1, MixC, and the Baidu Center, providing a strong CBD ambiance. The infinity pool is quite large and picturesque, great for photo opportunities. However, it's an outsourced facility and can get crowded. The changing rooms are also very basic, like an old public bathhouse, so I wouldn't recommend using them. Overall, the hotel feels quite new. The leather sofa and flooring materials are clean and fresh. Thoughtful details like electric curtains and USB charging ports are excellent. A truly fantastic hotel!
Original textTranslated by Google
Response from Property: Wow! Your review left Xiao Dezi speechless! Speechless with joy, speechless with emotion, speechless with excitement... Your overwhelming praise is the best advertisement for us! Seeing your deep affection for Xiao Dezi and your high regard for our service motivates us to continue striving. We hope to have more opportunities to serve you and create a home away from home for you. Thank you for your recognition of Xiao Dezi. We look forward to seeing you again. Wishing you a happy life!