Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Aug 17, 2026|Superior Room
Guest UserThe property is very well-designed. A beautiful renovation with spacious areas and nice rooms. I really appreciated the staff's courtesy; they fulfilled our request. Everyone at breakfast was also very courteous. I'd like to mention Ms. Laura, who, with a smile, helped us with my allergic son's dairy-free needs. It's a shame about the terrace; it's beautiful but full of mosquitoes. Something should be done about it (even just some repellent spray!). I'll definitely return though!
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Price per night from:NZD 345
Posted on Aug 26, 2026|Connecting Family Room
Sasa PigThis hotel has a private pier, making it very convenient for guests to arrive directly by water taxi. The hotel garden is beautiful, and the rooms offer open, scenic views that perfectly capture the charm and atmosphere of Venice. The staff are friendly and welcoming. There were a few minor issues, such as bottled water not being replenished in one of the rooms, but overall, the atmosphere was wonderful. I would definitely recommend this hotel.
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Price per night from:NZD 1,343
Posted on Feb 28, 2020
李
The hotel itself is a work of art. It is said that it was the residence of a former noble governor. Be sure to set up a landscape room with a balcony. Open the window and you can see the church on the other side of the river. The view is really amazing! The hotel is in a good location, about ten minutes walk from Luxury Street, Phoenix Theatre and 15 minutes from San Marco Church.
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Price per night from:NZD 4,478
Posted on Aug 30, 2018
RUOPENG
The hotel is directly on the RIALTO Bridge and St. Mark's Square, with easy access to major attractions. The hotel has a water gate, and the WATER TAXI and Gondola are easily accessible. The breakfast was very good and the restaurant in the hotel was very good. The decor of the hotel rooms and public areas are very beautiful. There is a small gym.
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Price per night from:NZD 1,050
Posted on Jun 4, 2024|Classic Room
Empress33When I made the reservation, I thought it was an older hotel, but the interior decoration of the room was very new and modern, and the experience was very good.
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Price per night from:NZD 1,362
Posted on Mar 4, 2024
Guest User
It was very nice thank you
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Price per night from:NZD 4,107
Posted on Aug 17, 2023
David_Gre
We spent 2 nights in this hotel. When you arrive you are getting such a warmly welcome. The room was really nice - especially that Venice oriental style. Just the bath, as some already mentioned, does not fit to the room. It is clean and is equipped with everything what you need/expect. Just different from the style. And one more little highlight are the big air con devices in front of the window which a super loud. The rest was really perfect. Breakfast buffet included everything what you need. Just only the powder coffee you can get for the price - rest you need to order separately which is different to other 5 stars Hotel where I have been before. At least one „good“ coffee should be included in the high price.
Overall really a nice stay with a SUPER friendly helpful staff. And the location is really perfect as you are close to the top sightseeing locations.
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Price per night from:NZD 1,314
Posted on May 8, 2026
Lilit Adamian
Stayed for 2 nights. The hotel and the island are absolutely beautiful — a real gem.
However, there’s a big but: catastrophic lack of staff. The service level is very weak. You can see the staff are trying their best, but there are simply not enough people.
In the morning, all hands are on deck for breakfast. The reception and concierge desks are empty — when we asked where everyone was, we were told: ”Sorry, they're all serving breakfast.”
Breakfast itself was a struggle: huge queues for coffee, and tables were left uncleaned.
That said, this is the only downside of this beautiful place. Everything else we really enjoyed.
Tip for future guests: Don't be afraid to book a room in the separate building overlooking the lagoon. Yes, it's a long walk, but the view from the room is absolutely worth it.
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Price per night from:NZD 1,363
Posted on Mar 22, 2025
Guest User
The best hotel in Venice, great service. After checking out, the hotel porter waved goodbye affectionately, it was so sad to say goodbye!
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Price per night from:NZD 4,335
Posted on Oct 16, 2025
phoebe751107
My flight arrived at 6 AM, and a water taxi took me directly to the hotel pier at 7 AM. I was worried the hotel might not give me a room because it was so early, but they were very nice and checked me in immediately. I originally booked the St. Regis because the Aman Resorts were fully booked, but when I arrived, I found the St. Regis to be absolutely gorgeous—I was very satisfied!
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Price per night from:NZD 2,978