Explore 5-Star Hotels in Perth

The rooms and hotel amenities are excellent and meet five-star standards, especially thanks to the manager and hotel receptionists! They helped carry our luggage to the room, were friendly and talkative, and were particularly attentive to Chinese free-and-independent travelers. The only thing that was extremely unpleasant was a specific female front desk staff member who completely seemed to favor Western guests or didn't view Chinese guests as a valuable market segment. We stood there waiting for 22 minutes, completely ignored! It wasn't until her colleague noticed something was wrong that we finally received assistance and had our issues resolved! Regarding the misunderstanding during our stay, her colleagues and the manager promptly apologized and took appropriate action. I accepted the apology, but I suggest that as a five-star hotel, they should really improve the service awareness of some staff members. After all, their behavior not only represents the hotel and their personal quality but also Australia's international image, especially since Perth is one of Australia's major cities.

The hotel is very clean, and the front desk staff are helpful. The hotel facilities are quite comprehensive for a Perth city center location. The only downside is that it's a bit far from the Metro, and during the morning, it's on a busy road, so there's often traffic congestion. Our pick-up car had to wait 10 minutes to get through the traffic light.

The cleanliness and condition of our room was disappointing and not what you would expect from Crown. The shower glass was filthy and needed regrouting, table covered in glass marks, headboard was scratched and worn. Carpets badly need replacing

You can get there as soon as you get off the bus, which is very convenient. The room is very new and clean, and the accessories are from Karl Lagerfeld😳 The gym is also quite good, with dumbbells ranging from 2KG to 20KG, and a lot of mechanical equipment available. The only drawback is that the air conditioning in the gym is not cool enough.