22 View Ave, Surfers Paradise, Queensland, 4217, AustraliaView Hotel Details
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Guest Reviews of Mantra on View Surfers Paradise
8.1/10
Very Good
147 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.8
Amenities7.5
Service8.0
Cleanliness8.0
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All reviews(147)
Positive reviews(129)
Reviews with photos/video(43)
Close to beach(33)
Nice sea view(26)
Awesome stay(23)
Great value for money(11)
Easy to get around(9)
Friendly front desk staff(9)
Comfortable bed(8)
Convenient for shopping(7)
Negative reviews(18)
Guest User
City View Twin Room
Stayed in Jun 2025
Business traveler
5 review
6.0/10
Posted on Sep 18, 2025
If you look closer, everything is quite worn out with many cracks etc in the room. Felt it was dirty.
Also, restaurants/bar only opens on weekends...
Response from Property: Thank you for your review. We appreciate your feedback and hope to have the opportunity to welcome you back for an improved experience in the future.
Guest User
Ocean View King Room
Stayed in Mar 2025
Couple
2 review
8.0/10
Very Good
Posted on Apr 7, 2025
We had a great time at Mantra in surfers. Front desk staff was lovely and helpful.
The room was clean, the bed very comfortable. There was an issue with the shower head , the water was barely coming out due to build up of limescale and an old shower head. Also the shower gel dispenser was empty.
Overall a pleasant stay
Response from Property: Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
Bella.G
Ocean View Twin Room
Stayed in Mar 2025
Family
2 review
8.0/10
Very Good
Posted on Apr 16, 2025
We booked the ocean view room and it was nice! The hotel is close to the beach.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
1352147****
Ocean View Twin Room
Stayed in Jul 2025
Solo traveler
7 review
6.0/10
Posted on Aug 15, 2025
The hotel is pretty mediocre; both the cleanliness and facilities are quite old and worn. The location is good, but be aware that you have to pay a separate 200 AUD deposit, which is credit card only – no cash accepted. What's more, they take an excessively long time to process the refund after you check out. We stayed on August 8th and 9th, and it's already the 15th, but we still haven't received our deposit refund! This is absolutely unacceptable and incredibly frustrating. Why do they charge such a substantial deposit and then take so long to return it?
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Response from Property: Dear guest, thank you for taking the time to share your experience. While we wish we could have given you a better stay, your comments are very important for us to learn and improve our service. While we are committed to providing our guests with a good stay experience, it is clear that there are still shortcomings in our service that do not satisfy you. If you are willing to give us a chance to win back your trust, I can assure you that we will do our best to provide you with the best hotel experience and make you like our hotel again. Best wishes,
320072****
Ocean View Twin Room
Stayed in Jul 2025
Traveling with friends
7 review
9.5/10
Amazing
Posted on Aug 24, 2025
The location is fantastic, with plenty of restaurants nearby and a tram stop right downstairs, making it incredibly convenient. Overall, it was a very good stay. Plus, you could even call it a sea view room, haha!
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Response from Property: Thank you for your perfect score! We are absolutely delighted to hear you had such a great stay with us. It means a lot to our team to know we met your expectations, and we look forward to welcoming you back to Mantra on View again soon!
Guest User
City View Twin Room
Stayed in Jun 2025
Solo traveler
21 review
9.0/10
Great
Posted on Jul 31, 2025
Nice clean good sized room in a very good location.
The wifi being a bit slow unless you paid for fast was a little off putting
Response from Property: Dear Guest,We very much appreciate your comments regarding your stay at Mantra on View. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
Anonymous User
City View Twin Room
Stayed in Jun 2025
Traveling with friends
10 review
10/10
Outstanding
Posted on Sep 1, 2025
The hotel boasts a fantastic location, literally steps from the beach. It's incredibly convenient, being very close to both the train station and shopping centers, making it easy to travel, dine, shop, and enjoy the beach. The iconic Q1 Tower is also just a 10-minute walk away. Furthermore, the hotel was impeccably clean and well-maintained.
Original textTranslated by Google
Response from Property: Thank you for your perfect score! We are absolutely delighted to hear you had such a great stay with us. It means a lot to our team to know we met your expectations, and we look forward to welcoming you back to Mantra on View again soon!
Guest User
City View Twin Room
Stayed in May 2025
Couple
1 review
9.0/10
Great
Posted on Jul 2, 2025
Nice hotel in good location but getting a little bit dated and I found the bed a bit uncomfortable.
Response from Property: Dear Guest,We very much appreciate your comments regarding your stay at the Mantra on View Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
Guest User
City View Twin Room
Stayed in May 2025
Solo traveler
4 review
6.5/10
Posted on Jun 22, 2025
The hotel was pretty mid, the carpet was old and stained, the fire alarm above the bed kept flashing all night, the pillows were way too firm, the fridge in the room was super loud.
The reception was nice though
Response from Property: Dear Guest, Thank you for taking the time to leave a review. We’re glad you chose to stay with us at Mantra on View and appreciate your honest feedback. It sounds like your experience was okay, but not quite what we aim for as an Accor property. We are always looking for ways to improve our guest experience, and your comments help us understand where we can make changes. We hope to have the chance to welcome you back and provide an improved stay in the future. Kind Regards, Assistant Manager
Guest User
Ocean View Twin Room
Stayed in Sep 2025
Family
1 review
4.5/10
Posted on Oct 7, 2025
That was so terrible. Totally different was what showed on photos.
Shannan Lee
Ocean View Twin Room
Stayed in Nov 2024
Traveling with friends
1 review
8.5/10
Very Good
Posted on Dec 27, 2024
The location is perfect and centrally located in the heart of shopping centres, walking distance to the beach and night life.
Great rooms on the 22nd floor. The beds are very comfortable, and the room is spacious for up to 3/4 people.
The downside for us was that the staff at the reception told us that there wasn't a restaurant located in the hotel when we enquired while checking in, so we went out to look for something to eat after we checked in to the hotel, only to get back to find a brochure in our room advertising a Cafe conveniently located in the hotel for guests.
I highly recommend that the staff need to be informed of any changes in the hotel so that they are able to provide accurate information about the hotel to the guests.
The check-in and check-out process was great, made conveniently for guests and staff, there's no long cues at the reception👍🏾
We'll definitely be returning.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Duty Manager
Guest User
City View Twin Room
Stayed in Jun 2025
Family
1 review
4.0/10
Posted on Jul 26, 2025
Ned’s a good remodel. They are using very old photos. Does not look like that in person.
Response from Property: Dear Guest,Thank you for taking the time to tell us about your experience at the Mantra on View Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,
Guest User
City View Twin Room
Stayed in May 2025
Business traveler
1 review
6.5/10
Posted on Jun 5, 2025
The check in was fine, the car parking was easy enough, but the room was not in good shape. The room was asthough it had experienced 20 years of schoolines and nothing had been attended to. There was paint peeling off, chips, cracks, unclean carpet, unkept room items. The clock was flashing random time, I didn't check to see if the TV was working, but it didn't mater, I wasn't staying in the room to watch it.
The beds were very clean though, which I was relieved to see.
The breakfast in the dining room was very nice, that was the saving grace.
Won't be staying at this mantra again :(
Response from Property: Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
Guest User
City View Twin Room
Stayed in Mar 2025
Family
1 review
6.0/10
Posted on Apr 8, 2025
Best view form my room.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
Guest User
City View Twin Room
Stayed in Mar 2025
Family
1 review
3.5/10
Posted on Jul 3, 2025
Worst hotel. Room is two star standard. No higher floor was provided and no upgrade at additional price was accepted. Arrogant front desk manager. Totally dissatisfied.
Response from Property: Dear guest,Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,