Intercontinental Hotel & Resorts Stays in Sydney

There was a slight hiccup during check-in, but thankfully, Trip.com staff were incredibly proactive in communicating and resolving the issue, allowing me to smoothly check into a sea-view room that evening. The hotel service was exceptionally warm, even upgrading my room to a 270-degree panoramic view room. The expansive views made for an excellent experience. The only minor downside was that the hotel pool wasn't open yet, but you could get tickets for the beachfront pool at the front desk, which was just a 10-minute walk away.

The room is right next to Circular Quay with a view of the Deloitte building from the window – a beautiful sight! **Cleanliness:** Housekeeping cleans daily, and it's very tidy. The only downside is no bottled water, but there's a water dispenser in the hallway for direct drinking. **Service:** The service is good, and the breakfast offers a great variety. **Environment:** Highly recommended, though there aren't many Chinese restaurants nearby, and it's a bit of a walk to Chinatown.

On the plus side: we upgraded ourselves to a village suite and the size was spacious. Breakfast was fabulous and something to look forward to, although 7am start is a bit late for us.. Most of the staff were lovely and well trained. Room was cosy and quiet at night. Fresh towels and clean bathroom. Easy and convenient location outside of CBD. This is the only big hotel in the area and there are some great restaurants nearby - Carmela, Margaret, Bill’s etc. usefully close to Chemist Warehouse for essentials you’ve forgotten. On the negative: It should be classed as 4* - quite cheaply constructed and maintained. Not what you might consider to be luxury. Rooms are dark,  with poorly thought out lighting; the carpet rarely vacuumed (if at all) during our five night stay. Hand held shower head spray nozzles were blocked, bathtub drain was also blocked. Sinks not very clean. Windows in room and dining room very dirty. Big construction site adjacent so we moved rooms to get away from the noise and view of the cranes. Overpriced hotel offering when you consider we could have booked the Capella in CBD at nearly the same rate as our suite, but nice to be away from the city.