Sheraton Syracuse University Hotel and Conference Center

Sheraton Syracuse University Hotel and Conference Center Reviews

Sheraton Syracuse University Hotel and Conference Center

801 University Ave, Syracuse, New York StateView Hotel Details
Sheraton Syracuse University Hotel and Conference Center
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1 night

Guest Reviews of Sheraton Syracuse University Hotel and Conference Center

7.8/10
Good
46 review
Verified reviews
Location7.9
Amenities7.7
Service7.9
Cleanliness7.8
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All reviews(46)
Positive reviews(34)
Reviews with photos/video(4)
Negative reviews(12)
Guest User
Two Double Room
Stayed in Apr 2023
Couple
17 review
10/10
Outstanding
Posted on Jun 1, 2023
Very comfortable room with a good view of the university. The only issue was that the shower faucet was difficult to operate and there was not great water pressure.
M256017****
Queen Room with Sofa Bed
Stayed in May 2023
Traveling with friends
3 review
10/10
Outstanding
Posted on Jun 5, 2023
Great
zlxzyrzym
King Room
Stayed in Apr 2024
Family
13 review
8.5/10
Very Good
Posted on May 5, 2024
The view outside the window is nice, and Syracuse University is right outside. The front desk reception is very nice, the hygiene is acceptable, the air conditioner outdoor unit is indeed noisy, the toilet flushing is also loud, the breakfast is simple, and the overall feeling is okay.
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Anonymous User
Two Double Room
Stayed in Jan 2024
Traveling with friends
12 review
4.0/10
Posted on Feb 9, 2024
The room facilities are too old and the hygiene is worrisome! Maybe it's because it's in a school, has a good location, and doesn't have to worry about customers. It's hard to imagine that this is a Sheraton hotel.
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Saitenierliuchan
Two Double Room
Stayed in Jun 2023
Family
8 review
2.0/10
Posted on Jul 27, 2023
Apart from being close to the school, everything else is useless. The air conditioner is louder than a tractor, but it still operates as usual and there are guests checking in. Are you blind?
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Anonymous User
King Room
Stayed in Nov 2022
Solo traveler
6 review
7.5/10
Posted on Dec 20, 2022
It is very convenient to see the school next to the school. The scenery of the school is very good. The staff are very kind and active. However, the hotel facilities are old and the sanitation is not very good, but the location is really good and can be ignored
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Guest User
Two Queen Room
Stayed in Apr 2023
Family
3 review
4.5/10
Posted on Jul 20, 2023
This is a hotel I would never visit unless I had something to do at Syracuse University.
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Fadianjiwangzi
Two Double Room
Stayed in Apr 2023
Business traveler
50 review
10/10
Outstanding
Posted on Jun 23, 2023
Very close to the school, the restaurant on the first floor is great.
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Nandayutingliguangdi
Queen Room with Sofa Bed
Stayed in Sep 2023
Family
10 review
10/10
Outstanding
Posted on Nov 11, 2023
To be honest, it's really good
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Shallow Moon
Queen Room with Sofa Bed
Stayed in Oct 2023
Traveling with friends
21 review
10/10
Outstanding
Posted on Nov 26, 2023
Very good experience
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1864710****
Two Double Room
Stayed in Nov 2022
Solo traveler
1 review
10/10
Outstanding
Posted on Dec 22, 2022
Right on campus, very convenient
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Junhui
King Room
Stayed in Jul 2023
Booked for others
19 review
10/10
Outstanding
Posted on Oct 25, 2023
Very good 👍👍
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Tianqing
Queen Room with Sofa Bed
Stayed in Nov 2022
Couple
29 review
10/10
Outstanding
Posted on Feb 7, 2023
Very nice hotel,,,,
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5277****
Queen Room with Sofa Bed
Stayed in Nov 2022
Booked for others
12 review
9.0/10
Great
Posted on Feb 7, 2023
network is slow
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Willie129
Stayed in Mar 2024
Traveling with friends
6.0/10
Posted on Apr 20, 2024
We had a lovely stay here for Brice Springsteen concert at the nearby sports dome. Great location, easy parking, helpful desk staff. Room was fine, beds comfortable, soft pillows, clean. Our lamp looked like it had been used in a jousting match with a dented shade and bent pole and very loose fixture. But at 8:10in the morning we heard a knock and then housekeeping walked right in! We were in bathroom/still in bed and it was very shocking. Housekeeper didn’t seem surprised at all, just asked us when we were checking out. We said “not now!”and asked her to leave. No idea why she felt it was appropriate to assume we had left and then barge in at that hour and not even apologize.
Response from Property: Willie129, Thank you so much for staying with us. We are happy you enjoyed the concert and wish we could invite you back for the next one. Unfortunately the hotel is closing following this years Syracuse University Graduation in may. I want to apologize for the issue regarding housekeeping. This, of course, is unacceptable and I will make sure it does not happen again. I can assure you this is not typical and surprising to hear. We wish you the best in the future and please, stay safe and healthy.