Guest Reviews of JI Hotel (Taiyuan Yingze Dajie Wu Yi Guangchang)
9.7/10
Excellent
475 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.7
Amenities9.6
Service9.6
Cleanliness9.7
Filter by:
Sort by:
All reviews(475)
Positive reviews(473)
Reviews with photos/video(86)
Easy to get around(104)
Convenient location(83)
Close to metro(51)
Friendly front desk staff(39)
Delicious breakfast(35)
Perfect for business trips(16)
Well designed(16)
Excellent room layout(7)
Negative reviews(2)
Miaomiaodeyaolan
Standard Twin Room (Smart Guest Control + One-Click Screen Mirroring + Mini Fridge)
Stayed in Mar 2025
Other
2 review
9.5/10
Amazing
Posted on Apr 20, 2025
The room is relatively clean, the front desk service is enthusiastic, and the breakfast is rich. The only shortcoming is that after taking a shower, the water in the shower room is not smooth and there is serious water on the floor. I hope it can be improved.
Original textTranslated by Google
Response from Property: Dear guest, welcome to the JI Hotel Yingze Street Wuyi Square. Thank you for taking the time to give us feedback on our facilities. I am deeply sorry to learn that your stay experience was not ideal, especially the problem of the floor drain not draining. I fully understand that this will cause you unnecessary trouble and inconvenience. I have seen the problem you described and we are deeply concerned about it. We have attached great importance to your problem and are taking action to solve it. We are troubleshooting and repairing the floor drain and conducting a comprehensive investigation. If necessary, we will replace it or make other necessary repairs. We are committed to ensuring that every repair work can achieve the best results to avoid similar problems from happening again. I would like to assure you that we take customer feedback very seriously. Your feedback has become an important driving force for us to improve our service and product quality. We will strengthen our daily maintenance work and regularly check the floor drain and other facilities to ensure that they are always in good working condition. I sincerely thank you for your understanding and support, and look forward to providing you with better service in the future. We have been working hard to improve the quality of our service. I hope you can continue to provide us with valuable suggestions and feedback, and we will do our best to meet your expectations. Thank you again for your feedback. We sincerely invite you to choose our hotel again and hope that we will have the opportunity to provide you with better services.
Anonymous User
Superior Double Bed Room (Smart Guest Control + One-Click Screen Mirroring + Mini Fridge)
Stayed in Mar 2025
Traveling with friends
7 review
7.5/10
Posted on Apr 6, 2025
The soundproofing in the room is a bit poor. There was a little noise at night. Hygiene: There was a hair on the toilet. I found it when I checked in.
Original textTranslated by Google
Response from Property: Dear guest, welcome to JI Hotel Yingze Street Wuyi Square. We are very sorry that your stay in our hotel did not meet your expectations. We attach great importance to your feedback and will take immediate measures to improve our service quality. We will conduct a rigorous internal investigation with our cleaning team to ensure that similar situations do not occur again. We attach great importance to the issues of hygiene and room cleaning, and will further strengthen our training and supervision system to ensure that our employees have a deep understanding and compliance with our standard procedures. At the same time, we will also strengthen internal communication to ensure that our team members always maintain a high degree of professionalism and responsibility. We sincerely thank you for your feedback and hope that you can give us another opportunity to show our improved service quality. If you have any other questions or needs, please feel free to contact us, we will be happy to provide you with help and solutions. Thank you again for your corrections, we sincerely hope to provide you with a pleasant and comfortable stay!
M52325****
Superior Double Bed Room A (Smart Guest Control + One-Click Screen Mirroring + Mini Fridge)
Stayed in Feb 2025
Couple
25 review
6.5/10
Posted on Mar 25, 2025
The sanitation is OK, because it is a new hotel, but the service and facilities are not up to par. The light in the bathroom has a problem, it will turn off by itself after about 10 minutes, especially when taking a shower, the whole room suddenly becomes dark, I can't light it up manually, I use smart voice to light up the whole room, but the bathroom is not lit, then after a long time, it lights up again for no reason, very weird!
Original textTranslated by Google
Response from Property: Dear guests, welcome to stay at JI Hotel Yingze Street Wuyi Square. We are very sorry for the inconvenience caused by our facilities. If you encounter facility problems next time, you can contact the front desk at any time to help you change rooms. Due to the facility problems, the front desk also helped you with free late check-out service, and we also arranged for engineering personnel to check the room immediately after you checked out. I wish you a happy life!
1373531****
Superior Double Bed Room A (Smart Guest Control + One-Click Screen Mirroring + Mini Fridge)
Stayed in Feb 2025
Family
6 review
6.5/10
Posted on Mar 23, 2025
The hotel is in a good location, right next to the subway exit. The hygiene is good. The room we stayed in had a roar of machines all night long. I don't know if it was from the 4 air conditioners outside the window or other equipment. I couldn't sleep all night. This time when I came to Shanxi for a trip, I booked hotels under Huazhuhui. The price was the most expensive, but the service attitude was the worst.
Original textTranslated by Google
Response from Property: Dear guests, welcome to JI Hotel Yingze Street Wuyi Square. We are very sorry to bring you an unpleasant stay experience. Regarding the problem of the air conditioner outdoor unit you mentioned, we will remind guests when they check in. If you have any problems next time you stay, please contact the front desk to help you solve it. We apologize to you again! We have trained our employees to improve our service quality. I wish you a happy life!
Jijingbian
Business Twin Room (Smart Guest Control + One-Click Screen Mirroring + Mini Fridge)
Response from Property: 尊敬的客人,感謝您的評價和對我們地理位置與衞生的肯定。對於房間後部的噪音問題給您帶來的困擾,我們真誠地向您致歉。我們已經將問題反饋給工程團隊,正在緊急排查並尋求降噪方案,避免影響後續客人休息。非常抱歉這次沒能讓您完全滿意。希望您能給我們一個彌補的機會,下次光臨時請直接聯繫我們,我們定當為您優先安排安靜的房間。 期待您的再次入住!
M229566****
Superior Double Bed Room A (Smart Guest Control + One-Click Screen Mirroring + Mini Fridge)
Response from Property: 哇!太開心收到您的五星好評啦~感謝您選擇太原全季酒店迎澤大道五一廣場店,更感謝您對我們每一位員工的認可!從進門那一刻起,我們就想讓您感受到家一般的温暖,現在看來,真的做到了!您提到的寬敞空間、貼心配置和免費洗衣服務,都是我們用心打磨的小細節,衹為讓您住得舒服、走得安心。我們會繼續努力,把這份熱情傳遞給每一位客人,期待下次再為您服務!
E2980****
Superior Twin Room (Smart Guest Control + One-Click Screen Mirroring + Mini Fridge)