Tianjin Golden Crown Hotel Reviews

The location is okay ... the furniture is abit old .... my only grievance is that the hotel requires a local phone number before we can use the wifi, which is definitely not foreign tourist friendly ....

Value for money , very nice and luxury hotel with it price worth to stay , suggest need some touch up and renovation because some of the area is dated. Only one complain is the staff ( old uncle )at the noodle station got attitude problem , anyway thanks Tina Yang for the small gift.

The room was quite spacious, and both the room service and front desk staff were excellent. The hotel's dining service was also very good. I had a minor booking issue, but after contacting Ctrip's customer service, they handled it quickly and offered a great solution. This left me with a very positive impression of Ctrip! The hotel boasts an excellent location, with direct access to Metro Lines 3 and 4 stations nearby, making it incredibly convenient to reach attractions like Xiaobailou and Wudadao.

I booked this hotel randomly, and upon check-in, I was upgraded to an apartment room. The air conditioning worked so well that I actually woke up cold during the night! The elevators had a lovely, fragrant smell. It's an older, established hotel, but it's been quite well-maintained. It meets basic needs, the price was reasonable, and it offers excellent value for money.

A great overall choice if you're visiting Tianjin to explore the Hai River and catch the light show, offering excellent value for money! **Facilities:** The hotel's amenities are generally decent, although the shower head in the bathroom was quite stiff and difficult to adjust. **Cleanliness:** I found black pen marks on the bedsheets. I called housekeeping to get them replaced, and the attendant who helped me was very friendly and enthusiastic. **Location:** The surroundings are quite pleasant, and transportation is very convenient. **Service:** The service overall was excellent and very welcoming.

My stay at the Golden Imperial Hotel Tianjin was, without a doubt, one of the most disappointing hotel experiences I've had in recent years. For a hotel supposedly rated five-star, the shockingly outdated facilities and chaotic service management were truly appalling, falling far short of the standards expected from a luxury establishment. **I. Severely Outdated Facilities, Abysmal Experience** While the hotel's exterior might be iconic, its interior facilities are severely aged. Stepping into the lobby, you're immediately struck by a strong sense of its age – the elevator lobby is cramped, and with only four elevators serving the entire building, waiting over 20 minutes during peak hours is the norm. The in-room facilities were even more astounding: the mattress was an old-fashioned spring type, as hard as a slab of stone, with springs audibly creaking every time I moved, making a comfortable night's sleep utterly impossible. The towels were yellowed and brittle, clearly long past their prime. The shower water temperature fluctuated wildly between scalding hot and freezing cold, and the toilet flush sounded like a small engine. What's even more perplexing is that the executive floor, apart from different room numbers, offered no exclusive perks whatsoever. There was no dedicated check-in lane, no executive lounge with dining services – it was indistinguishable from a standard floor, severely violating the service standards expected of an executive floor in a five-star hotel. **II. Chaotic Service Management, Subpar Staff Quality** The staff's service attitude was a 'textbook example of what not to do.' From the front desk to housekeeping, there was a complete lack of professionalism throughout: during check-in, the front desk staff were inattentive and completely disregarded guests' requests. Room cleaning was perfunctory and haphazard; it was common to find debris on the carpet and smudges on the mirrors. The most infuriating incident involved the EV charging station: after waiting for half an hour as instructed in the parking lot, we were informed that a front desk employee had selfishly parked their vehicle in the charging spot to charge their *personal* phone, making it impossible for us to charge our car. When confronted, the employee brazenly replied, 'My phone ran out of battery,' completely disregarding guest rights and proper hotel management protocols. This blatant appropriation of public resources and utter lack of basic professional ethics exposed severe deficiencies in staff training and lax management within the hotel. **III. Significant Deficiencies in Supporting Facilities, Prominent Safety Hazards** The design of the underground parking garage can only be described as a 'disaster.' The lanes were incredibly narrow and cramped, with extremely tight turning radii, making it utterly unfriendly for larger vehicles. Parking space allocation was poorly designed; some spots even required backing in twice to fully maneuver into them. Even worse, the signage within the garage was unclear and confusing; entering for the first time felt like navigating a maze, posing significant safety hazards. Furthermore, the hotel's hygiene management was equally concerning: corridor carpets were stained, fire exits were obstructed with stacked items, and public areas on various floors, including light switch panels and air conditioning vents, were heavily coated in dust, utterly failing to meet five-star hotel cleanliness standards. **IV. Conclusion: A Consumptive Fraud Without Principles** From facilities to service, management to minute details, the Golden Imperial Hotel Tianjin's performance is nothing short of a 'disgrace to five-star hotels.' Its self-proclaimed 'five-star' rating is nothing but a misleading label and a deception to consumers. If you value a good night's sleep and respect your own rights as a guest, I strongly advise you to avoid this hotel. After all, at a similar price point, there are far too many other hotels in Tianjin city that genuinely prioritize quality and service. As for the hotel management, unless they thoroughly overhaul their facilities, strengthen staff training, and refine their management systems, they are destined to be abandoned by both the market and consumers.

The hotel is great. My room was very spacious with beautiful view to the city and skyscapers. Beds are really big and comfortable. The bathroom was also quite big. Metro station is not far. I recomend this hotel.

This time, we booked an apartment unit. The room was very spacious and fully equipped with amenities such as a microwave, refrigerator, and washing machine, which was extremely convenient. With two bedrooms and two beds, it was especially suitable for a family of three. The hotel service was excellent; Xiao Fan at the front desk was incredibly friendly and genuinely welcoming to guests. The hotel is ideally located in the city center, making it very convenient for getting around. Nearby, attractions such as the Wudadao area, the Haihe River, Food Street, and Ancient Culture Street are all within easy reach of the hotel.

The hotel is in an excellent location with convenient transportation, and two subway exits are visible right outside. Though it's an older five-star hotel with dated facilities and decor, it offers good value for money, and the stay was still comfortable and convenient. The front desk staff were warm and friendly, and the service was excellent. I would suggest the hotel improve its inspection and maintenance of in-room facilities. For instance, the furniture is badly chipped, the wallpaper by the headboard is damaged, and some wall lamps are not working.

Such a pleasant stay!!! The location is great and it’s close to all the touristic areas and I had absolutely bo difficulties to go everywhere I wanted! The room was big. Comfy and cozy and I really enjoyed my stay in this hotel! Elevator was fast and I never waited for it and the staff were nice and friendly. Highly recommend

It's an older hotel with somewhat dated decor, but fortunately, the room was odor-free. The bathroom cleanliness could have been a bit better. Breakfast, however, was delicious with plenty of choices. The staff were incredibly friendly and helpful; they even recommended a steamed seafood place that was excellent. The location is fantastic, with easy access to the subway and convenient parking. My one minor complaint is the building's exterior color scheme – it's quite something!

Good Clean place with friendly helpful staff. A must stay .If you are on business or just a little getaway.

Very pleasant stay. Hotel is in an excellent location for strolls along the Haihe River, shopping malls and 5 -Avenues area. Only issue was walls pretty thin if you have noisy people staying in nearby rooms. Other than everything was absolutely fine.

I stayed at this hotel for one night during an overnight trip from Beijing, and I wanted to share my experience. Upon arrival, I took the subway to the hotel. The walk from the station was a bit challenging because the roads are currently being refurbished, which meant there were no markings. This made crossing the street quite confusing and a little unsafe! When I checked in, the staff member at the front desk didn’t speak much English. She handed me the room key without explaining which floor I was on or where the elevator was located, so another staff member had to assist me. The front desk was quite busy, as several guests were checking out at the same time. I also requested to include breakfast in my fee, but I don’t think she understood me. As a result, I ended up paying for breakfast the next morning. I arrived at 9 AM, but the selection was quite limited. I didn’t use the hotel facilities, but I did take a look at the gym and pool, which are open to the public. The shower in my room provided shampoo, conditioner, and shower gel, and having a bathtub was a nice touch! One thing to note is that the hotel is open to the public, which made it quite busy during my stay. There was a wedding happening when I arrived, and later that evening, I encountered a birthday party. This meant there were many non-guests around, which made me feel a bit uneasy, especially as a solo female traveler. Being in the elevator with some drunken guests was particularly intimidating when they tried to strike up conversations. Overall, I wouldn’t rate this hotel five stars. Also, keep in mind that there’s no massage spa available. While I didn’t order room service, there are options for both local and Western food, including pizza.