3 Chome-4-9 Ekimae Dori, Utsunomiya City, Tochigi Prefecture, 321-0964, JapanView Hotel Details
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Guest Reviews of Smile Hotel Utsunomiya Nishiguchiekimae
8.3/10
Very Good
136 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.2
Amenities7.7
Service8.3
Cleanliness9.0
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All reviews(136)
Positive reviews(35)
Reviews with photos/video(7)
Clean and tidy(14)
Convenient for shopping(11)
Near shopping area(10)
Negative reviews(1)
Guest User
Twin Room Non-Smoking
Stayed in Feb 2025
Couple
9 review
9.0/10
Great
Posted on Mar 14, 2025
5 min walk from utsunomiya station. Very convenient location with lots of restaurant options, supermarket and retail shops. Highly recommended.
Response from Property: Thank you very much for staying at Smile Hotel Utsunomiya Nishiguchi Ekimae.I'm glad to hear that you were satisfied with the location.Please stay at our hotel again when you come to Utsunomiya.Front desk at Smile Hotel Utsunomiya Nishiguchi Ekimae
Guest User
Single Room-Non-Smoking
Stayed in Sep 2024
Solo traveler
48 review
9.5/10
Amazing
Posted on Oct 29, 2024
While distance-wise was close to the station, the hotel was located on a quieter set of the station. With that said, rooms are amazing clean and comfortable. Will definitely stay here and recommend for visitors to consider this hotel!
Response from Property: Thank you very much for staying at Smile Hotel Utsunomiya Nishiguchi Ekimae. All of our staff are happy to hear that you enjoyed your stay with us. If you come to Utsunomiya again, please stay at Smile Hotel Utsunomiya Nishiguchi Ekimae. We'll be waiting for your visit sincerely. Thank you for taking the time out of your busy schedule to post. Smile Hotel Utsunomiya Nishiguchi Ekimae frontdesk
Anonymous User
Double Room, Non-Smoking
Stayed in Jul 2024
Family
12 review
10/10
Outstanding
Posted on Aug 15, 2024
Compact room, clean and comfortable. Walking distance from train station and many shops. Front desk helpful and overall good stay!
Response from Property: Thank you very much for staying at Smile Hotel Utsunomiya Nishiguchi Ekimae. We are glad to hear that you had a comfortable stay during your stay. Also, all of our staff are very happy to hear that you would like to use our hotel again next time. We will continue to work hard every day to further satisfy our customers. We look forward to seeing you again. Thank you once again for your comment. Smile Hotel Utsunomiya Nishiguchi Ekimae Front
Guest User
Double Room, Non-Smoking
Stayed in Jun 2024
Couple
29 review
10/10
Outstanding
Posted on Jul 17, 2024
Great place to stay right next to the station for convenience - a number of shopping malls around with great multicultural choices for food as well!
Response from Property: Thank you very much for using Smile Hotel Utsunomiya Nishiguchi Ekimae. We are very happy to hear that you were satisfied. Your kind words regarding our staff, people and cleaning will encourage us to continue to do so. We will continue to strive to improve our service and comfort, so we appreciate your continued patronage of our hotel. Smile Hotel Utsunomiya Nishiguchi Ekimae
Guest User
Single Room, Non Smoking
Stayed in Mar 2024
Solo traveler
1 review
8.5/10
Very Good
Posted on May 4, 2024
The location was great, right by the station. Check-in was fast and easy. They stored my luggage for the day and when I came back it was already taken to my room. COmfortable bed and blackout curtains. I had a corner room with two windows to different directions.
Response from Property: Thank you very much for staying at Smile Hotel Utsunomiya Nishiguchi Ekimae.We are honored to receive your compliments.We will continue to strive to provide the best hospitality.All of our staff are looking forward to your next visit.Smile Hotel Utsunomiya Nishiguchi Ekimae
Guest User
Single Room
Stayed in Sep 2025
Business traveler
4 review
9.0/10
Great
Posted on Oct 2, 2025
The room was so small that it was difficult to open the suitcase, but it was clean and there was a convenience store on the first floor, which was convenient.
Original textTranslated by Google
Response from Property: Thank you for staying at Smile Hotel Utsunomiya Nishiguchi Station Front. We apologize for any inconvenience caused by the room size. As for room size, it's difficult to improve immediately, so we apologize for not meeting your expectations. However, we value your feedback and strive to provide you with the best possible experience. We look forward to welcoming you back to our hotel. Smile Hotel Utsunomiya Nishiguchi Station Front
Guest User
Single Room
Stayed in Jul 2025
Business traveler
2 review
8.5/10
Very Good
Posted on Aug 30, 2025
This hotel is perfect for a short business trip. The rooms are very small, and there's not much space to store your luggage. The location is convenient, so it's a good place to stay for a few days.
Original textTranslated by Google
Response from Property: Thank you for staying at Smile Hotel Utsunomiya Nishiguchi Station Front. Regarding the size of the room, it's difficult to immediately improve, so we apologize for not meeting your expectations. However, we value your feedback and strive to provide you with the best possible comfort. When you visit Utsunomiya, we look forward to welcoming you with our dedicated staff. Smile Hotel Utsunomiya Nishiguchi Station Front
Guest User
Single Room
Stayed in Jun 2025
Solo traveler
1 review
8.0/10
Very Good
Posted on Jul 27, 2025
The hotel is located just a few minutes from the west exit of Utsunomiya Station, and there is a 7-Eleven on the first floor, so it was very convenient. It is nice to be able to have a drink and a meal in front of the station before returning to the hotel. There is no large public bath, but there are discount tickets for Namdaemun (a spa facility 8 minutes walk from the station) on the front floor. The room was clean, and the breakfast buffet selection was not luxurious, but it was delicious. The staff were all very friendly. The step in the bathroom and the height of the bathtub are a little high. Watch your step.
Original textTranslated by Google
Response from Property: この度はスマイルホテル宇都宮西口駅前をご利用頂きまして誠にありがとうございます。 併設のコンビニや立地の面でお役に立てることができ、安心しております。 また、朝食に関しましては、季節に合わせてメニューの変更も行っているので、次回もご利用頂けると幸いです。大浴場や段差に関しましては、早急な対応が難しいため心苦しいのですが、お客様の声を大切にし、快適さの追求に努めて参ります。 またのご利用を心よりお待ち申し上げております。 スマイルホテル宇都宮西口駅前 フロント
Guest User
Twin Room Non-Smoking
Stayed in Aug 2025
Family
1 review
3.5/10
Posted on Sep 13, 2025
There is no parking. The nearest parking lot is far away and requires payment.
Original textTranslated by Google
Response from Property: Thank you very much for staying at Smile Hotel Utsunomiya Nishiguchi Ekimae. We would also like to thank you for taking the time to leave a review despite your busy schedule. As for parking, it was difficult to choose a partner due to our location in front of the station, but it would be ideal for us to be able to provide you with parking that is closer and cheaper, so we would like to regularly consider partnering with you. All of our staff look forward to welcoming you back. Smile Hotel Utsunomiya Nishiguchi Ekimae Front Desk
dinberg
Single Room
Stayed in Dec 2024
Traveling with friends
4 review
8.0/10
Very Good
Posted on Jan 27, 2025
1 minute walk from JR station. Clean room. Perfect for a night's sleep.
Original textTranslated by Google
Response from Property: 非常感謝您入住宇都宮西口站前微笑酒店。得知您對我們酒店的位置感到滿意,我們感到很欣慰。我們將繼續傾聽客户的聲音,每天努力工作,提供更好的服務。感謝您在百忙之中抽出時間向我們提供反饋。我們全體員工期待您的下次光臨。宇都宮西口站前微笑酒店
Guest User
Twin Room Non-Smoking
Stayed in Feb 2025
Traveling with friends
6 review
9.5/10
Amazing
Posted on Mar 27, 2025
Very close to the subway station
Original textTranslated by Google
Response from Property: 非常感謝您入住宇都宮西口站前微笑酒店。您對這個位置感到滿意,我感到非常欣慰。如果您再次來到宇都宮,請入住宇都宮西口站前微笑酒店!宇都宮西口站前微笑飯店前台
Lucars
Double Room, Non-Smoking
Stayed in Apr 2025
Traveling with friends
2 review
8.5/10
Very Good
Posted on Jun 30, 2025
I can only say that the location is very convenient right next to the station. There is a convenience store downstairs which is very convenient. Otherwise it is a very ordinary typical Japanese small hotel.
Original textTranslated by Google
Response from Property: Thank you for staying at Smile Hotel Utsunomiya Nishiguchi Ekimae. We're pleased to see that our hotel is close to the station, which was helpful. As you mentioned, our hotel is about a 2-minute walk from the West Exit of JR Utsunomiya Station. There are many amenities nearby, including restaurants and convenience stores right in front of the hotel. We will continue to strive to provide a comfortable stay for you, and we look forward to welcoming you back next time you're in the area. Our entire staff looks forward to welcoming you back again. Front Desk of Smile Hotel Utsunomiya Nishiguchi Ekimae
SOTA-
Single Room
Stayed in Jul 2025
Business traveler
3 review
7.0/10
Posted on Aug 17, 2025
It was conveniently located near the station and had a convenience store.
Original textTranslated by Google
Response from Property: Thank you very much for staying at Smile Hotel Utsunomiya Nishiguchi Ekimae. We are very relieved to hear that you were pleased with your stay at our hotel. All of our staff will continue to strive to make our guests even happier than ever. We look forward to welcoming you again when you visit Utsunomiya. Smile Hotel Utsunomiya Nishiguchi Ekimae Front Desk
AlexJeong
Single Room
Stayed in Feb 2025
Business traveler
11 review
10/10
Outstanding
Posted on Apr 20, 2025
This is one of the hotels I frequently stay at. There's a 7-Eleven on the first floor, making it convenient for quick purchases, and the overall experience is quite clean. The rooms aren't particularly spacious, but they're above average. It's also conveniently located just a three-minute walk from the station.
Original textTranslated by Google
Response from Property: Thank you for staying at Smile Hotel Utsunomiya Nishiguchi Station Front. We are relieved to hear that you are satisfied with our hotel's location. We will continue to listen to our guests' feedback and strive to provide even better service every day. Thank you for sharing your experience in such a busy area. We look forward to welcoming you back. Smile Hotel Utsunomiya Nishiguchi Station Front
Guest User
Double Room, Non-Smoking
Stayed in Sep 2025
Family
4 review
7.0/10
Posted on Oct 6, 2025
It was good that it was close to the station
Original textTranslated by Google
Response from Property: この度はスマイルホテル宇都宮西口駅前にご宿泊頂きまして誠にありがとうございます。駅から近い立地がお役に立てたようで嬉しく存じます。今後もお客様からの声に耳を傾け、より良いサービスを提供していけるように日々精進して参ります。ご多忙のところ、ご感想をお寄せいただきありがとうございました。お客様のまたのご利用をスタッフ一同心よりお待ちしております。スマイルホテル宇都宮西口駅前 フロント