Guest Reviews of Rezen Hotel (Xinxiang Municipal Government East Railway Station)
9.5/10
Outstanding
1350 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.5
Amenities9.5
Service9.6
Cleanliness9.5
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All reviews(1350)
Positive reviews(1333)
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Friendly front desk staff(241)
Delicious breakfast(94)
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Perfect for business trips(49)
Close to train station(41)
Stayed multiple times(18)
Tasty coffee(17)
Awesome gym(8)
Negative reviews(17)
king of travels
Superior Queen Room
Stayed in Aug 2024
Traveling with friends
192 review
10/10
Outstanding
Posted on Oct 10, 2024
More than perfect hotel.. Staff freindly room very nice..
But hotel very nice i love ut i sleep well
Response from Property: 【全屋智能-尊享零壓深睡眠】尊敬的賓客,您好!非常感謝您選擇入住新鄉麗呈酒店。同時也感謝您對我們服務的認可,您的滿意給予了我們很大的鼓勵。我們將繼續努力,為您及更多客人提供更優質和更温暖的服務。誠摯期待您和家人、朋友的到來!祝您生活愉快!
Jiayoutianxia
Superior Queen Room
Stayed in Sep 2025
Business traveler
5 review
10/10
Outstanding
Posted on Oct 16, 2025
Xiao Zhao at the front desk was very friendly and welcoming, providing excellent service. I accidentally missed ordering breakfast, but the front desk proactively delivered some. The breakfast selection was also quite good. The room was clean and tidy, the bathroom had stable and ample water pressure, and the heated toilet made for a very pleasant experience. Highly recommended.
Original textTranslated by Google
Response from Property: Dear Guest: Greetings! Your satisfaction is our greatest motivation, and your encouragement is the source of our energy. We hope our warm and welcoming service will bring you a supreme service experience. Xinxiang East Railway Station Municipal Government Licheng Hotel looks forward to meeting you again and creating more wonderful moments together.
M2csf2ryn****
Superior Queen Room
Stayed in Aug 2025
Booked for others
1 review
10/10
Outstanding
Posted on Sep 28, 2025
My home is in Xinxiang, and I booked this room for family members who live elsewhere. The stay was excellent. My family members are older and had some trouble figuring things out, but the front desk and housekeeping staff were very helpful and assisted them. Thumbs up! My family also said the spicy soup for breakfast was quite delicious.
Original textTranslated by Google
Response from Property: Your positive feedback is a great honor for us. We will continue to strive to create an even more perfect accommodation experience for you, making you feel the warmth and comfort of home during your travels. Xinxiang East Railway Station Municipal Government Licheng Hotel looks forward to meeting you again and creating more wonderful moments together.
M314167****
Superior Queen Room
Stayed in Jun 2025
Business traveler
3 review
10/10
Outstanding
Posted on Jul 18, 2025
My business trip to Xinxiang Licheng Hotel was a truly exceptional experience, exceeding all expectations. I have to give it a thumbs up!
From the moment I stepped into the lobby, I could sense the professionalism and hospitality of the staff. Check-in was efficient and quick. The front desk attendant, Ms. Yan, was incredibly attentive and provided helpful reminders about nearby business amenities, which was incredibly helpful for us business travelers. The room was clean and tidy, with a well-organized layout. The work area was spacious and bright, with comfortable lighting and desk and chair heights, making for incredibly efficient work. The bedding was soft and comfortable, allowing me to sink into a deep sleep after a tiring day, restoring my energy for the next day.
The breakfast was plentiful, featuring both local specialties and classic fare, and the flavors were excellent, providing a quick way to recharge for the day. The hotel's location is also convenient, offering easy access to the business district and client companies, and is surrounded by numerous transportation and dining options.
Overall, I couldn't fault the facilities or the service. I'll definitely choose this hotel again on my next business trip to Xinxiang! Highly recommended to anyone traveling for business.
Original textTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your visit, and also sincerely thank you for your love and recognition of us. We are very touched that you remember the good time here. It is our unshirkable responsibility to provide guests with a wonderful stay experience. We can get your praise. We are deeply honored and at the same time we are more motivated to move forward and hope to have more opportunities to serve you!
Guchengyemei
Executive City-view Twin Room
Stayed in Jan 2025
Traveling with friends
15 review
2.0/10
Posted on Feb 2, 2025
The check-in experience is very bad. If you have this money, you can stay in Atour instead. It's over 100 yuan and you won't suffer such a humiliation.
First, we asked in advance if we could check in together. The front desk said yes and told us what room type was next to it. The next day, we ordered and asked to check in together. We agreed. We were still separated on the left and right when we checked in at night.
To put it separately, the day shift front desk informed that there were no rooms and they needed to wait for the guests to check out. The guests checked out at 3 pm. I think your practice is sacrificing the rights of the guests to stay the next day. Why do this when there are not so many rooms? Of course I understand the Spring Festival, but why should I empathize with the boss? He was also very responsible during the day. Someone told me in advance that he was not available to answer the phone. I saw two call records. He was very responsible.
I asked the front desk if they could help me find a parking space. After turning around for a few times and not finding one, I could have refused, but why was their attitude so tough? The front desk service attitude is very poor. The question is, there is no security? According to national requirements, public places like this need to be equipped with security guards, right? I don’t know what the relevant departments are doing. I was scratched when I parked on the side of the road. I was speechless.
The room is OK, quite big. The executive twin bed is the same size as my superior king bed. I suggest you just book the superior king bed, which will save you 100 RMB.
The room is simply decorated and the space is reasonably used. I like it very much. The price-performance ratio is very high. I stayed in a superior double bed for a medical examination.
Original textTranslated by Google
Response from Property: [Whole house intelligence - enjoy zero pressure deep sleep] Dear guest: Hello, thank you for staying at Xinxiang High-speed Railway East Station Municipal Government Licheng Hotel and your comments on the hotel. Thank you for your criticism and supervision of us. Providing a warm and comfortable environment is our goal. Although we were unable to meet your requirements due to objective factors such as the floor layout of the Executive City View King Room, we did not provide you with a good explanation and communication in advance. This is a shortcoming and inadequacy of our service. We hope you can give us a chance to make up for it. We will always care about you and do our best to meet your needs. Regarding the security guard's attitude, we have negotiated with the property company and advised them to improve their service level, correct their service attitude, and treat every guest staying here well. Here, we would also like to express our sincere apologies to you on behalf of the property. We sincerely look forward to seeing you again! I wish you a happy life!