GGuest UserGoing to Kuqa for a busy afternoon of oxygen cylinders, lying down or casually this last night at the Narati Holiday Hotel feeling.
Overall, it just opened on July 1st, and it is in the trial operation run-in period. The hardware facilities and overall environment exceed 90% of the hotels in Nalati Town.
However, management, service, communication and details are not satisfactory. The price of more than 700 in a small town of one or two hundred per capita is really bad.
1. Check-in clearly stated that ”don't have two rooms”, or gave room 1340. This room took more than 3 minutes from the hotel front desk to the room. The southernmost, most cornered, most cold and the most roaring room. Yes, the little girl at the front desk gave the upgraded view room. Is it not understand the requirements of the two-headed room? Or give it, give it, don't say, don't say the farthest and innermost, the sound of the demon wind at night, and I didn't fall asleep all night! ! !
Remember, guests who want to stay do not choose room 1340, try it if you don't believe it.
2. The room at the end of September was equipped with a summer quilt. In the middle of the night, the demon wind was awakened and frozen. The air conditioner was turned on to 27.5 degrees. It was not hot. I was also angry! !
3. Wood room card (2 cards) can't open the door! ! There are a lot of luggage, bring your own luggage cart, drag on the carpet for 5 minutes to the door of 1340, 2 room cards can't open the door? ? ? ! ! ! The little girl in the linen room next door saw that the door was opened with the employee card, and then the little girl went to the front desk to change the card to the room, and the cola was behind and listened. Back to the card itself, I called the front desk to ask why I asked not to return the two rooms, why the wooden card could not open the door? Reply to the wooden card environmental protection, the chip is not easy to open... I have lived in various hotels in the world's wooden cards, and I heard such a wonderful explanation for the first time.
3. Washing clothes, the laundry room and gym on the west side of the front desk are next to each other, 2 dryers, 4 washing machines, no Atour-like note and suction stone can write the room number on the washing machine, which doesn't matter. There is a large bottle of blue moon on the pool. I don't know if it is with the whole season and Atour machine that does not need to put laundry detergent, so I asked an uncle cleaning and chatted two words to make me angry. I asked uncle, hello, can I use laundry detergent in the washing machine? Answer: Ah. Ask one side, or, finally, ask again, or answer the non-ask. The uncle should be 50 or 60 years old, there are not many teeth (I am not discrimination), there is no effective communication, an international brand, whether employees should have some requirements and standards.
4. Continue to talk about the accident, yes, it is an accident, not a story. Finally, I finished washing my clothes. I took the room card that the little girl just sent back and swiped the card to enter the door. This time I can't open it again. Coke, you can be angry! I can knock on the door and let my family open the door. At this time, I have a very bad experience with this hotel! Is it a card problem, or a door sensing problem, a problem with the supplier's sub-charge, or a problem with the low acceptance standard of the hotel? A wooden card is really small and the problem behind it is really big. So far, the hotel butler apologized to me, I also said a sentence, driving a day tired, I hope the breakfast tomorrow morning can be delicious...
5. The next day, take the battery car to the restaurant at the door. On a cold day, the battery car should add a curtain. No... I am too lazy to elaborate. The restaurant has many Chinese and Western styles. The fish steamed in the cold day is very fishy. The steak is very woody and can't bite. The handmade noodles are OK. The coffee mechanism is sprayed everywhere...
6. Finally, I returned to the front desk to check out. I complained that I froze to death at 1340 last night and didn't fall asleep. I changed a young lady to echo. The room was far away... Hahahahaha! ***I am happy. I went to the south of the front desk to open the glass door to take a photo of the inner court, and looked to the right. The wooden sofa chair was not horizontally corrected, but with the balcony slope.
Summary:
1. Details, everything is details. Just opened for two months, understandable, extenuating, but, the particular guests will not give you a second chance to explain.
2. Management, no standards, from the front desk to cleaning, too much invalid communication, no training, no vitality, where did the management team come from, is there a personnel access mechanism? Why do personnel eat?
3. Service, hardware facilities and elegant environment are hard, otherwise shareholders invest in the depths of the secret environment, ***? The core is that people are services, details are standards, nothing, and will not be considered in the future.
I lived in more than 6,000 magnificent, and I also lived in a hotel of 100 yuan. I still returned to the original sentence. In a small town of one or two hundred per capita, I chose more than 700 holidays. It is a trust in the brand, an recognition of the service, and a bottom line of comfort.
However, Nalati Holiday Hotel, no change, the store must be poor.
Just write it like this, and I am sleepy. I will still go to Minfeng tomorrow. There is also a hotel butler, the red wine gift is received, there is no shortage of this thing, there is this effort to summarize and improve it!
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