Wanda Realm Yinchuan Reviews

Response from Property: 尊敬的賓客：您好！感謝您對銀川富力萬達嘉華酒店的不吝讚美！每個城市總會有讓人惦念的理由，每個季節都有我們難捨的景色，每個酒店都有他們甜美而有温馨的回憶，希望銀川富力萬達嘉華酒店會是您回憶裏最温馨最獨特的那個！我們將繼續保持熱忱，致力讓每一位賓客感受到賓至如歸的感覺。再次感謝您選擇入住我們酒店，我們衷心期待您的再次到來！

Response from Property: 尊敬的客人，您好！非常感謝您對我們酒店的評價。我們非常高興得知您在入住期間感受到了我們員工的細心與幫助。關於您提到的語言溝通問題，我們深表歉意。目前我們正在加強員工的外語培訓，特別是英語溝通能力的提升，以便為來自世界各地的客人提供更加順暢的服務體驗。我們始終致力於為每一位客人提供最優質的服務，您的反饋對我們來説非常寶貴。我們真誠地希望您在未來的旅程中再次選擇我們酒店，屆時我們將竭盡全力為您提供更加完善的服務體驗。再次感謝您的理解與支持，祝您旅途愉快！

Response from Property: 尊敬的客人，我們非常抱歉您對住宿體驗感到失望。我們理解您對房間、早餐選擇和退房安排的不滿。請接受我們的誠摯道歉。關於房間升級，您的預訂已明確註明山景及河景。我們意識到在安排過程中發生了錯誤，導致您入住的房間未能達到期望。對此，我們深感歉意。我們將立即調查此事件，並確保相關團隊成員接受培訓，避免類似情況再次發生。對於早餐服務，我們確實未能滿足您的需求。提供自助早餐時，我們希望讓每位客人都能享受到個性化體驗。我們再次為未能滿足您的期望而深表歉意。我們已向餐飲團隊強調了此重要性，並將採取措施確保未來每位客人都能根據個人口味選擇早餐。我們明白，食物浪費是不可接受的，我們對此深感遺憾。我們將與餐飲部門合作，確保未來所有客人在選擇帶出的餐食時，能夠選擇自己喜歡的選項。我們非常欣賞您對我們反饋的寶貴意見。您的不滿是我們改進服務和提升客户體驗的動力。我們希望有機會在未來看到您重歸我們的酒店，以展示我們對您的承諾和改進。再次為給您帶來的不便深感歉意。感謝您選擇我們的酒店，我們期待着彌補這次經歷帶來的不快。

Response from Property: 尊敬的賓客您好，請接受來自銀川富力萬達嘉華酒店最誠摯的問候！感謝您選擇銀川富力萬達嘉華酒店作為您的下榻之地，並抽出寶貴時間與我們分享您的入住體驗。很高興您對酒店給予認可，但沒收到您的5分好評我們還是覺得非常遺憾。我們將繼續完善各項設施和服務，以便在您下次光臨時，能夠享受到更加優質的入住體驗！銀川富力萬達嘉華酒店管理團隊。

Response from Property: 尊敬的客人，您好！誠摯感謝您選擇下榻我們酒店，並抽出寶貴時間分享您的入住體驗。我們非常榮幸能為您提供此次"very very perfect"的度假體驗，您的滿意是對我們服務工作最好的褒獎。酒店全體員工始終以提供超越期待的品質服務為己任，從客房細節的精心佈置到餐飲服務的匠心呈現，每一環節都凝聚着我們對賓客承諾的堅守。得知這次入住體驗能贏得您如此高度的讚譽，我們倍感振奮。期待不久的將來能再次迎接您的歸來，讓我們有機會以更卓越的服務，為您創造更多美好回憶。若您在今後的旅程中有任何特殊需求，歡迎隨時與我們聯繫。祝您生活愉快，順頌商祺！

Response from Property: Dear guests, please accept the most sincere greetings from Wanda Realm Yinchuan! Thank you for choosing Wanda Realm Yinchuan as your place of stay, and for taking the precious time to share your experience with us. We are glad that you have given full recognition to the hotel. We will continue to improve the facilities and services so that you can enjoy a better stay experience when you come next time! Wanda Realm Yinchuan Management Team.

Response from Property: 尊敬的賓客您好，請接受來自銀川富力萬達嘉華酒店最誠摯的問候！感謝您選擇銀川富力萬達嘉華酒店作為您的下榻之地，並抽出寶貴時間與我們分享您的入住體驗。很高興您對酒店給予滿分認可，我們將繼續完善各項設施和服務，以便在您下次光臨時，能夠享受到更加優質的入住體驗！銀川富力萬達嘉華酒店管理團隊。

Response from Property: Dear guests, thank you for choosing Yinchuan R&F Wanda Hotel to stay and share your stay experience. It's a pity that we couldn't get your satisfactory evaluation, and the hotel sincerely apologizes for the bad stay experience.The swimming pool was undergoing maintenance and deep cleaning.The hotel will strive to improve the facilities. I apologize for the bad stay experience! We thank you for continuing to choose our hotel and look forward to your next visit. Management team of Yinchuan R&F Wanda Hotel.

Response from Property: 尊敬的賓客您好，請接受來自銀川富力萬達嘉華酒店最誠摯的問候！感謝您選擇銀川富力萬達嘉華酒店作為您的下榻之地，並抽出寶貴時間與我們分享您的入住體驗。很高興您對酒店給予滿分認可，我們將繼續完善各項設施和服務，以便在您下次光臨時，能夠享受到更加優質的入住體驗！銀川富力萬達嘉華酒店管理團隊。

Response from Property: 尊敬的賓客您好，請接受來自銀川富力萬達嘉華酒店最誠摯的問候！感謝您選擇銀川富力萬達嘉華酒店作為您的下榻之地，並抽出寶貴時間與我們分享您的入住體驗。很高興您對酒店給予認可。我們將繼續完善各項設施和服務，以便在您下次光臨時，能夠享受到更加優質的入住體驗！銀川富力萬達嘉華酒店管理團隊。

Response from Property: 尊敬的客人，非常感謝您對我們酒店的正面評價及寶貴建議。我們深知房間硬件問題給您帶來了不便，對此深感歉意。我們始終以客人為中心，您的滿意是我們最大的追求。若能再次下榻，您的體驗將更加完美。再度感謝您的寶貴意見與耐心等待。

Response from Property: Dear guest, hello! Thank you for sharing. We are sorry that we failed to provide the high-quality service you expected to experience in the store. Your feedback has been received by the hotel management team and we attach great importance to it. If it is convenient for you, we hope you can contact us so that we can understand your more detailed questions about the service. At the same time, we sincerely hope that you can feedback any problems to us at any time during your stay so that we can solve them for you as soon as possible and provide you with a satisfactory accommodation experience. Thank you again for your feedback, and hope that you can visit our hotel again and bring you a different experience next time.

Response from Property: Dear guest, thank you for choosing Yinchuan R&F Wanda Realm Hotel and sharing your stay experience. It is a pity that we failed to receive your satisfactory evaluation. The hotel sincerely apologizes for the bad stay experience you have brought to you. The hotel will strive to improve the quality of service. We are really sorry that we failed to deliver the razor to your room in time. We have conducted training for the relevant department personnel involved. We hope that you can give us the opportunity to improve and choose Yinchuan R&F Wanda Realm Hotel again to experience our improved service! Once again, we deeply apologize for the bad stay experience you have brought to you! ! Yinchuan R&F Wanda Realm Hotel Management Team

Response from Property: Dear guest, we are very sorry for the unpleasant experience you have had. First of all, we are deeply sorry for the inconvenience caused by the price change of your order and the cancellation process. We understand your expectations for hotel services, especially for the communication problems that occurred during the cancellation process. We apologize for the questions you mentioned about the cleaning staff and the front desk inquiry. There were indeed omissions in communication during the processing of your order, which led to unnecessary disturbances and confusion. We have trained relevant employees and emphasized the importance of communication when processing cancellations and order changes to ensure that more accurate and timely information feedback can be provided in the future. Regarding the deposit issue, we promise that the processing of the deposit will be strictly in accordance with hotel policies regardless of the order status. We will not ask guests to bear additional room charges under any circumstances unless there are clear additional services or damage costs. We understand your concerns, and ensuring that your rights are not harmed is the core of our work. We are well aware that the quality of hotel services is directly related to the experience of every guest. Your feedback is very important to us, which helps us identify deficiencies in our services and take measures to improve them. We promise that we will learn from this and improve our service quality to ensure that every guest can enjoy a home-like experience. Once again, we express our sincerest apologies for the inconvenience caused to you. We look forward to the opportunity to make up for this unpleasant experience. Welcome to visit us again. We will provide better service in the hope of satisfying you. I wish you a happy life! Hotel Manager