"The room is very clean, the facilities are complete to evaluate a hotel is good or bad from
Accommodation facilities
- The room is clean and tidy: the rooms and public areas are clean and hygienic, no smell, bedding, furniture, bathroom and other facilities are clean, no stains, broken.
- Complete and comfortable: The room is fully equipped with facilities such as comfortable beds, air conditioning, TV, separate toilets, shower facilities, etc., and the facilities are intact and easy to use, which can meet the basic needs of the guests and the additional enjoyment needs.
- Thoughtful and timely service: The catering service staff is warm and thoughtful, can respond to the needs of the guests in a timely manner, provide efficient services, such as serving food in time, adding drinks, cleaning the table, etc.
Quality of service
- Friendly staff: hotel staff have a good sense of service, warm, friendly, patient, can take the initiative to help guests, answer questions, let guests feel respect and care.
- Efficient and professional service: Check-in and check-out procedures are fast, can handle special requests and complaints in a timely manner, service process specifications, staff have professional service skills and knowledge, such as quickly solving room facilities problems, providing accurate travel information, etc."