This hotel is considered an older, established 4-star property in the old town, and some of the facilities are a bit dated; I hope they can be updated. The hotel breakfast is excellent, with a good variety and local specialties, though I wish they'd improve the drink quality. My room was old, the AC was leaking, and the ceiling was visibly peeling. Lin at the front desk, who speaks Chinese, provided exceptional service, while others were just average. We arrived on New Year's Eve without a reservation for the buffet dinner, but Lin communicated with the restaurant and managed to get us an extra table so we could enjoy our New Year's Eve meal. However, the 188 MYR price didn't match the quality; if this were in China, it probably wouldn't last a month. The salmon was cut into small strips, and the plate was empty quickly—looks like it's the same everywhere, haha. Ninety percent of the diners were local Chinese. The hotel is located in the old town, about a 15-minute walk to the mural street, and not far from Little India and the Peranakan Museum. There's a hawker center downstairs, but it was closed for the New Year. Overall, the hotel is good, and the location is quiet yet central.
Had a great stay here! Easily access to the mall nearby and tourist attractions. Clean room with modern concept. Will stay here for my next visit to penang :)
The hotel's location near the airport with a complimentary airport shuttle service was a huge plus. We had an early flight at 7 AM the next day, and they checked us out at 4:50 AM and took us to the airport, saving us from the risk of being overcharged by a taxi. The hotel also has an on-site restaurant with reasonable prices; the coconut and stone pot chicken rice were quite good. There's a pool that's perfect for kids. The hotel also has a small courtyard with a mural wall that's great for photos. However, the room facilities are a bit dated. The large room I booked had a stained sofa. I'm not sure if it was perfume or an air freshener, but the scent in the room was a bit overwhelming and needs improvement.
Good stay at Jazz Hotel Penang 👍
Really satisfied with my trip here. The room was clean, spacious and comfortable, with a bathtub and even a complimentary bath bomb which made the stay extra relaxing. Love the rooftop pool and the overall modern vibe.
Location is convenient — walking distance to Straits Quay and easy access to Gurney area for food. Staff were friendly and helpful throughout the stay.
Overall a pleasant experience, will definitely come back again!
“I recently stayed at this hotel and overall had a very pleasant experience. From the moment I arrived, the staff were welcoming, professional, and always ready to assist with any requests. Check-in was smooth and efficient, which made a great first impression after a long journey.
The room itself was clean, comfortable, and well-maintained. The bed was especially cozy, allowing for a good night’s sleep, and the amenities provided were more than adequate for a relaxing stay. I also appreciated the little details, such as complimentary toiletries and the overall quiet atmosphere, which made it easy to unwind.
The hotel’s location is definitely one of its strong points. It was conveniently situated near key attractions, restaurants, and public transport, making it easy to get around without much hassle. This added a lot of value to my stay.
That said, there are a few areas where improvement could be made. Some parts of the room felt slightly dated, and occasional delays in service were noticeable during peak hours. However, these were relatively minor issues and did not significantly affect the overall experience.
Overall, I would recommend this hotel to travelers looking for comfort, convenience, and friendly service. With a few small improvements, it has the potential to be an even better place to stay. I would certainly consider returning in the future.”
The Shangri-La hotel definitely lives up to its brand standards. Its location is superb, right next to the bus terminal for easy access to the free CAT bus, and GAMA supermarket is just a short walk away for snacks. There are plenty of dining options within a one-kilometer radius. The main draw for me was the convenience, and the room facilities were clean, which is all I needed. My room on the 15th floor was quite high up and offered a distant view of the sea. I even got a free fireworks show during Eid al-Fitr! The only downside was the soundproofing, which wasn't great.
The hotel might have been a grand one 20 years ago, but currently the room and facilities are dated and worn down. Public beach is accessible, but not advised to swim in the sea due to presence of jellyfishes. The carpets outside the rooms smelled musky. Swimming pool is always crowded and too small for the occupancy rates. Went for the complimentary exercise classes, but they were way too simplistic and a waste of time to attend. Gym also smelled bad from the sweat and equipment. Everything in the breakfast either was way too sweet or high in salt content, but it’s hard to get breakfast in the morning nearby so it’s either you eat here or end up hungry. True to its advisement, this hotel is catered to families with young children, so expect lots of rowdiness, noise and tantrums from the occupants.
This hotel is, without a doubt, the best in Penang for service and cleanliness. It's quite luxurious for the city, but the price is surprisingly reasonable. The front desk staff, in particular, were outstanding. There were two people, RASHVEEN and FAKHRUL, and I believe a manager too, who gave us a sea-view room and agreed to a late checkout until 2 PM. They even provided us with drinks when we went to Penang Hill. The service was superb from start to finish. The hotel breakfast also offered a great variety of options. If I ever visit Penang again, I'll definitely be staying here.
Overall, my stay at this hotel was really great, perfect for those who want comfort and convenience for exploring and dining.
What impressed me most was the sense of space. Both the room and the public areas were very spacious, completely free of any cramped feeling. The room itself was large enough to spread out luggage and move around freely. The bedding and furniture layout were well-arranged, not feeling crowded at all, making for a very relaxing stay. The bathroom area was also quite roomy, with a clean and efficient wet/dry separation, making showering and washing up very comfortable and convenient for daily use.
Next up is the pool, which scored high marks for both aesthetics and practicality. The pool's design is beautiful, the water quality is clean, and the environment is meticulously maintained. It's fantastic for photos during the day when the light is good, and a swim in the evening or at night with the breeze is incredibly pleasant. It's suitable for both relaxing and for kids to play in the water. Even just sitting by the pool and daydreaming felt very therapeutic.
The location is another big plus. It's super close to the night market, within walking distance, making it incredibly convenient for evening strolls and eating. No need for taxis or long walks; if you want to grab some snacks, buy small items, or soak in the local atmosphere, it’s just a few steps away. Returning late also felt very safe. It’s ideal for anyone who loves the night market vibe and doesn't want to hassle with transportation.
The hotel environment is comfortable and quiet, overall clean and tidy, and the rooms are well-maintained, making for a very relaxing stay. The staff are friendly, and both check-in and check-out processes were smooth. The location is convenient; you can walk to Kek Lok Si Temple, which is great for visiting and taking photos. There are also many affordable snack options nearby, and transportation is very accessible, making it suitable for both short stays and longer trips. Overall, the stay was very satisfying.
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612 reviews
8.2/10
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7.2/10
RRayTFirst of all the hotel rented out the rooms for individual operator.
So there will be different check in counter.
Upon check in, been told that the room card not functioning as they are doing upgrading, so every time u come back will need to call the house keeping to unlock the door.
Most importantly they charge RM 17 per night for car parking. So a lot of car parking outside which make the entrance a bit difficult
耳耳東氵罒幸一止Bayview Hotel Penang is excellently located near to good food and sights. The hotel staff are helpful and kind, and the hotel premises itself is grand though it has seen more gloried days in the past. The rooms are spacious and beds comfy, the pillows a little thin but one can request for extra foam pillows if required. i like that they have a QR code guest cam scan and ask for services online, which supercedes calling on the phone. Me and my friend enjoyed our stay though the view was a tat disappointing cuz we didn't get the full bay view. 🙂
XXiaochengzicyThe Shangri-La hotel definitely lives up to its brand standards. Its location is superb, right next to the bus terminal for easy access to the free CAT bus, and GAMA supermarket is just a short walk away for snacks. There are plenty of dining options within a one-kilometer radius. The main draw for me was the convenience, and the room facilities were clean, which is all I needed. My room on the 15th floor was quite high up and offered a distant view of the sea. I even got a free fireworks show during Eid al-Fitr! The only downside was the soundproofing, which wasn't great.
GGuest UserThis hotel has very few Chinese-speaking staff, I only encountered one on my last day out of four! The breakfast was terrible! There was a lot of Indian food, and even the DIY noodle soup was bad! The Western food was also unappetizing! It was so bad I felt like screaming for help! We chose this hotel because we were a family traveling together and needed a triple room.
바바보888The service was great, and the rooftop pool was absolutely stunning – perfect for photos! I highly recommend it. The dining options were also excellent, and the hotel is very close to the city center. I'll definitely be back next time. For anyone looking for a great place to stay, I suggest checking this one out!
XXiaotuzijiadexiaopangmiaoFacilities: The hotel has complete facilities, everything you need is there.
Hygiene: The hygiene is good, no obvious oversights.
Environment: Facing the Strait of Malacca.
Service: They helped with our luggage.
As an antique hotel, its value for money is truly excellent. You can stay for just over 1000 [currency unit]. Online, the Heritage Wing is more recommended, but because of its age, we chose the newer Victory Annexe. Before checking in, I saw some online reviews and was a bit worried, but after experiencing it firsthand, I found it to be quite good. First, upon arrival, the staff at the entrance were very attentive. When our car pulled up, they helped with our luggage, and the luggage was even delivered to our room. When checking in, there was a Chinese-speaking person at the front desk, but it seemed most could only speak English. However, simple English was fine, and they also used gestures, making the process very smooth. The room assignment was also quick. After checking in, the hotel balcony faced the sea. This hotel is quite popular, with all kinds of nationalities, but there was no obvious favoritism towards Caucasians or discrimination against Chinese. Perhaps because I'm someone with strong boundaries, every staff member I encountered smiled and nodded in greeting, which even made me feel a bit shy; there was no coldness. The hotel's location is excellent, very close to the Blue Mansion. You can go for a city walk when you step out – still highly recommended!
MMontYQingdaoThis is one of the loveliest hotels we have stayed at. The staff is exceptional and extremely friendly. The environment is elegant and welcoming. The grounds are impeccably manicured. The dining experience is classy but reasonably priced. The rooms are well cared for, comfortable and clean. The breakfast buffet has a wide array of options and is very delicious. This hotel is very remote and is a fifty minute drive to Georgetown....but the seaview is worth the extra traveling. Thanks to the ENTIRE staff for giving us such lasting memories. 💛💛
AArina AkhirIt was a wonderful stay! My family and I really love the hotel. From check in until check out, everything was smooth. Extra credit to the team and staff. We had a stay there to celebrate my husband’s birthday, they helped out with the decorations of the room. It was so delightful.
RRonin tanThe hotel environment is comfortable and quiet, overall clean and tidy, and the rooms are well-maintained, making for a very relaxing stay. The staff are friendly, and both check-in and check-out processes were smooth. The location is convenient; you can walk to Kek Lok Si Temple, which is great for visiting and taking photos. There are also many affordable snack options nearby, and transportation is very accessible, making it suitable for both short stays and longer trips. Overall, the stay was very satisfying.
MMaboThe hotel's location is decent. Since I mainly used taxis to get around, finding food was easy with plenty of options nearby, plus convenience stores for drinks and snacks. The hotel definitely shows its age, but it's clean enough. There are coin-operated washing machines and free restrooms on the ground floor. Using Grab for taxis was very convenient and reasonably priced. It was easy to get to places like the Botanical Gardens, Kek Lok Si Temple, Penang Hill, or the ferry terminal – luckily, there's only one ferry terminal in Penang, so no getting lost there.
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