We went on a 3 days 2 nights business trip with family in Penang. This hotel is located at Gurney bay which is such a very good location. We personally familiar with the surrounding there so it is easy to find food and travel.
The parking building can be accessed both from Gurney bay and Kelawai road which is very convenient.
Free parking is available in the building.
The parking space in front of the hotel charges 10 RM per entry.
We got a connecting room which is so comfortable for us. The hotel staff were very nice also.
Pros: The room is fully equipped with universal power outlets.
Cons: The shower is located in bathtub. It is quite slippery and inconvenient.
Overall, We had a very pleasant stay.
The hotel all in all service is great the receptionist is good enough to ask us how are we. The location is also nice you will be able to see the view of the bridge from afar and the cylinder tower nearby. The hotel location is also at the heart of Georgetown which makes it easier to walk around the famous spots such as Kimberly night market and Armenian Street; few minutes walk and you'll be able to buy night market street food too!
We tried as well the pool which is nice because it's not crowded. The food in the dining of the hotel is also good got variety of foods you can eat!
The room is clean but toilet & bathroom are a little tight on space. Location for street food is excellent. Unfortunately the hotel doesn’t provide free shuttle to these spots. Although the staff tries to reach out to see if they can help make the stay better, the info about the free CAT bus to Cecil Street Market was erroneous.
One of those hotels that provide types of pillows that suit your needs. I am amazed that have a good selection types of pillows as I have neck issue.
Location of hotel smack right in the centre of Georgetown with ample selection of dining eateries and interest.
Shangri-La Golden Sands truly embodies relaxation, with a welcoming atmosphere, friendly staff, and a laid-back charm. The food is excellent, the beach is beautiful, and guests also enjoy the convenience of a complimentary shuttle service to downtown Georgetown via Jen Hotel.Kudos to them!
The hotel's room is very clean and comfortable, only the TV can't see movies. The hotel' buffet dinner is superb and delicious, I love it. I will come back to this hotel again when I travel to Penang.
Hotel is brand new, used to be the old Copthorne. Nice n new. They are still doing quite a fair bit of touch ups... Many workers ard pool area, stairs etc. Staff are all very pleasant. Housekeeping was OK. On the last night, I doubt if they vacuumed the room, as the bits of leaves which was left the night before was still there. Toiletries were not complete, no body lotion or shaver or hand soaps at the wash basin. So... Had to make do with the bath gels provided
The shower area was long enough, but during and after showering, the water splashes out to the rest of bathroom. So pls ask for extra floor mats. .
Towels were nice n fluffy. Room was great... Spacious. We took a 3 person room, but it can have 4 people comfortably. Room view was nice (sea view) n quiet. Hanging clothes area was sufficient. The safe could have been placed higher, we were struggling to see what we left inside... Had to go on all 4s. Oh... The fridge was not cold. Didn't bother calling maintenance, coz we were leaving the next day.
Think the room can be improved like maybe garden chairs at the balcony, a drying area for swimsuits, extra floormat going to the balcony, maybe a small writing table for work. There is a table, n it was handy for the food we had, but not conducive as a work table.
The metal cups were really cute, however, after 1 cup of coffee or tea, it's stained really badly.
Overall was a great stay. Pool was very nice, staff were very pleasant. Attitude is 5 stars. Tq
🌟 Cititel Express Penang — Snug, Convenient, and Worth Considering
📍 Prime Location
Nestled in the heart of Georgetown at 123 Lebuh Noordin, Cititel Express Penang boasts a top-tier location that’s a dream for anyone eager to explore the city’s iconic food spots, Komtar, and nearby malls—all within easy walking distance . Guests consistently rave about its convenience for eating, shopping, and sightseeing   .
🛏 Room Size: Compact Yet Clean
The rooms here are undeniably small—some describe them as “tiny” or “narrow”—but they tend to be clean, modern, and functional, especially ideal for short stays or solo travellers    . That said, if you’re planning a long stay or value spaciousness, you might feel a bit cramped.
🚗 Complimentary Parking
A rare plus in central Penang—parking is free for hotel guests. The Cititel Express shares a secure multi-story car park with St. Giles Wembley, and parking comes with no charge for Cititel Express guests  . Do note, though, that a few guests have mentioned occasional hiccups with the parking ticket system, requiring a quick stop at reception to get it reissued  .
👍 Service, Cleanliness & Value
Most reviews highlight friendly and helpful staff, comfortable beds, strong value-for-money pricing, and acceptable cleanliness standards for a budget-friendly city hotel    . While the facilities are basic, guests didn’t mention major complaints beyond the room size     .
⚠️ Noise & Thin Walls
Light sleepers should be aware: the rooms tend to have minimal soundproofing, and sounds from neighbouring rooms or the corridor can be noticeable   
The location is perfect! There’s a local food court and several eateries just a short walk away, which makes it super convenient to grab a meal anytime. From hearty local dishes to quick snacks, everything was easily accessible without needing to travel far.
The room was clean and spacious, and I was pleasantly surprised to find a small living area included—it added an extra touch of comfort and space to relax after a long day.
Minor downside: The hotel is located near a busy junction, so do expect traffic jams during peak hours if you’re driving.
Overall, I had a great experience. The hotel was comfortable, well-maintained, and in a very convenient spot. Would definitely recommend to travelers looking for comfort and easy access to food options.
Excellent Family Experience at Parkroyal Penang Resort
Our recent stay at Parkroyal Penang Resort was truly enjoyable and memorable. From the moment we arrived, every staff member — from the parking guards and bellmen to the café, restaurant, pool, and housekeeping teams — was genuinely friendly, helpful, and welcoming.
Special thanks to Ms. Elita and Ms. Hema for their warm hospitality during check-in and clear explanation about the resort facilities. Appreciation also to Ku Irham, who patiently showed us several room options and helped us choose the most suitable one for our family. The view from our room was lovely — I could watch my child playing in the pool below and still enjoy a nice beach view.
Grateful to Mr. Alfizan, the bellman, for his kind help with our luggage, and to the Chinese housekeeping lady (Level 2 near the kids’ pool) for her thoughtful reminder to keep our balcony door closed when monkeys were around — such great attention to detail!
We also truly appreciated the complimentary birthday cake for my wife. It was a wonderful gesture that made our stay extra special.
Breakfast was delicious with plenty of choices, room was clean and cool, and the atmosphere throughout the resort was relaxing and family-friendly.
Highly recommended for families looking for a warm and welcoming beach resort in Penang. We’ll definitely come back again!
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GGuest Userthis hotel is good overall, but when we arrived, they told us that we didn't have a booking with them and they couldn't locate our booking and details. the room was also said to be taken, and they are waiting for a cancellation in order to get our room. There is a lot of confusion among staff. some visitors were told to leave their rooms once they have entered. we waiting 1 hr 30 min to get our room. so check in was at 4.30pm. parking was also very inconvenient, as we had to park at the basement, which was impossible to even get one if you came into the hotel late and a T&G card was also needed to get validated before leaving the hotel if we wanted a free spot. Room was very spacious and clean. the tea and coffee was hard like its never been changed.
AAnonymous UserThe hotel is a relatively old building so the vibes is very oldie, which is kinda cool haha! Staff there were very friendly and helpful. Tho i dont like the smell of their towels and the curtains were a bit dusty. Overall ok exp! (view from the window!) Theres a church nearby too which was nice hehe
GGuest UserThe hotel all in all service is great the receptionist is good enough to ask us how are we. The location is also nice you will be able to see the view of the bridge from afar and the cylinder tower nearby. The hotel location is also at the heart of Georgetown which makes it easier to walk around the famous spots such as Kimberly night market and Armenian Street; few minutes walk and you'll be able to buy night market street food too!
We tried as well the pool which is nice because it's not crowded. The food in the dining of the hotel is also good got variety of foods you can eat!
AAnnchatI traveled with 15yrs daughter We arrived Hotel Afternoon 2PM. We must wait until Check In Time but is ok. The receptionists at the Lobby have good service and polite. We went for a walk and grab something to eat then back to Check In. The room was small But It's Okay. the shower the Pressure of Water is good The Hot Water is good The air conditioning is good. We Have a good night Sleep Over there. Breakfast is not various. But the location is perfect we can walk to Chulia street in 2 minutes and Armanient street in 6 mins.
CChunnuanhuakaikaixindaolaoI really liked the hotel's distinctive style and its rich sense of history. This was the priciest hotel on my trip to Malaysia, and also the one I was most looking forward to. Overall, I felt it offered good value for money, despite a few minor drawbacks.
Firstly, the front desk staff were very friendly and welcoming during check-in, but unfortunately, they didn't speak Chinese, which made communication a bit challenging. Thankfully, a Chinese-speaking service was available via phone later on.
Secondly, the room was very spacious, particularly the bathroom, which was incredibly roomy. The double vanity sinks were convenient, but the twin beds were surprisingly small and felt completely out of proportion with the otherwise large room.
Thirdly, the hotel's ambiance was excellent and very quiet. The sea view from our room was beautiful, and the infinity pool was unforgettable. However, staying in the Victory Annexe meant we couldn't access the Heritage Wing's pool, which prevented us from fully enjoying all of the hotel's facilities and scenic views.
Fourthly, the hotel's location was superb. It's right by the sea and also very close to major central attractions, making it convenient for sightseeing and exploring local culinary delights.
Fifthly, the hotel's breakfast was fantastic, offering a wide variety of dishes with high-quality ingredients. The ice cream was particularly delicious!
A special thank you to the hotel for the thoughtful welcome gift. If I visit Penang again, I would definitely consider staying here.
MMichaelcheungThe resort was super cool! Staff were friendly and helpful, and the room was nice and clean, with the sea view. There are also many facilities like infinity pool and gym inside the resort and you will definitely like the bar near the beach! Also, its only a 10 minute Grab ride to the famous Batu Ferringhi Night Market, pretty cool!
AAzman MahmoodOne of those hotels that provide types of pillows that suit your needs. I am amazed that have a good selection types of pillows as I have neck issue.
Location of hotel smack right in the centre of Georgetown with ample selection of dining eateries and interest.
MM.LutfilStrategic hotel , walking distance to most favourite nasi kandar , nasi kandar kg melayu ! Hotel boombastic , luxurious vibe. Good service, amenities, and bed. plenty of parking. comfort and yess will repeat again
AAnonymous UserExcellent Family Experience at Parkroyal Penang Resort
Our recent stay at Parkroyal Penang Resort was truly enjoyable and memorable. From the moment we arrived, every staff member — from the parking guards and bellmen to the café, restaurant, pool, and housekeeping teams — was genuinely friendly, helpful, and welcoming.
Special thanks to Ms. Elita and Ms. Hema for their warm hospitality during check-in and clear explanation about the resort facilities. Appreciation also to Ku Irham, who patiently showed us several room options and helped us choose the most suitable one for our family. The view from our room was lovely — I could watch my child playing in the pool below and still enjoy a nice beach view.
Grateful to Mr. Alfizan, the bellman, for his kind help with our luggage, and to the Chinese housekeeping lady (Level 2 near the kids’ pool) for her thoughtful reminder to keep our balcony door closed when monkeys were around — such great attention to detail!
We also truly appreciated the complimentary birthday cake for my wife. It was a wonderful gesture that made our stay extra special.
Breakfast was delicious with plenty of choices, room was clean and cool, and the atmosphere throughout the resort was relaxing and family-friendly.
Highly recommended for families looking for a warm and welcoming beach resort in Penang. We’ll definitely come back again!
EEric07We had a pleasant stay at OZO Hotel Penang. The breakfast spread was delicious with plenty of variety, and the location is very convenient — close to many attractions and eateries.
The service was warm and attentive, making our stay even more enjoyable.
One small downside: the TV kept hanging and the Wi-Fi could be stronger. Hopefully, this can be improved for future guests.
Overall, a good stay and we’d be happy to return!
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