Overall, it was a good experience. The reception staff was a bit rude. Room service was not satisfactory. It was overpriced. The AC was not working, and there was no ventilation.
Welcomed warmly by reception and efficiently checked in. Reception also helped us with directions for both the bay and the city centre. Good location to visit Wales Millenium Centre. Just a ten minute walk. Good breakfast which was regularly replenished and tables cleaned. The staff were very friendly
This was a lovely room! Didn't have its own bathroom which I wasn't expecting but I think that's just me not really reading the listing! The person who checked me in was lovely and the room was warm and decorated nicely. Thanks!
Everything was excellent. Great welcome by Karl. Useful local tips. Spacious room. Quiet neighbourhood. Great parking. Superb breakfast.
This hotel offers has an uniqueness, which we thoroughly enjoyed including the lounge / library area. Nice broad selection of books available as well.
The hotel room is cozy, clean, and budget-friendly, making it a great choice for travelers. However, it is quite small, with no table or chair, and limited space for bags, which may be a challenge for those with a lot of luggage. Despite this, the warm and accommodating staff truly make the stay pleasant, ensuring a welcoming experience.
The hotel's location is great, about a 15-minute walk from Cardiff train station, and very close to Cardiff Castle. I asked the staff and learned that the hotel is over 400 years old. It used to have an underground tunnel connecting to Cardiff Castle, but it was sealed off after the 2014 NATO Castle Gala. The hotel itself has a castle-like style, and the mini-elevator feels like a step back in time. Breakfast was delicious, and they offer free luggage storage.
Comfortable and Modern Stay
I had a pleasant stay at this hotel. The design was simple yet modern, creating a relaxing atmosphere. The room was well-maintained, featuring a spacious and comfortable bed. The bathroom was clean and well-equipped, adding to the overall comfort. A great choice for a straightforward and enjoyable stay!
Nice and spacious. Check in and out were very simple and easy. I love everything about it. Very close to city center and within walking distance. Worth every penny spent on it. Would recommend it to anyone
Take time out at the Premier Inn Hotel Cardiff City South. Half way between Cardiff Bay and the city centre, with free on-site parking, you'll be well placed to make the most of every minute in the capital. Travel through time and space at the Doctor Who Experience. Lose yourself in the hundreds of shops, bars and restaurants. Catch every second of the action at the Millennium Stadium, SWALEC Stadium and Cardiff City Stadium. Then, whether you've been battling daleks or hunting bargains, relax in our tasty restaurant, spacious rooms and comfy beds.
40 reviews
7.0/10
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8.2/10
Very Good
JJoy63391The hotel room is cozy, clean, and budget-friendly, making it a great choice for travelers. However, it is quite small, with no table or chair, and limited space for bags, which may be a challenge for those with a lot of luggage. Despite this, the warm and accommodating staff truly make the stay pleasant, ensuring a welcoming experience.
GGuest UserI really enjoyed my stay overall. The location was fantastic—on a beautiful street—and the hotel building itself is stunning. When I arrived, I was warmly welcomed by a very kind Italian gentleman, which gave me a great first impression. My room, though located in a separate area, was clean, modern, and nicely decorated. Everything looked fresh and well thought out.
However, I was disappointed to find visible stains on the bed sheets. While I believe they had been washed, the stains hadn’t come out and the sheets were still used, which didn’t match the high standard the rest of the hotel presented. I think they should have replaced them.
Another minor inconvenience was the bathroom light, which was automatic and triggered the extractor fan. This meant that even during the night, using the bathroom caused the noisy fan to stay on for a while, which could’ve been avoided with a manual light switch, in my opinion.
Despite these issues, the stay was mostly very positive, but I can’t give a full five stars because of the sheets. Hopefully this can be improved for future guests.
KKitMeeWell located, next to Cardiff Central train station close to everything. Not located in Cardiff centre but short walk only about 10mins or so. Super clean n comfy AC room. Clean n new towels. Shampoo, conditioner n body wash provided. A safe deposit box but without a mini fridge. spacious family room as per website pics. Located at G floor n have to go down n also climb a few stairs before reaching room.Laminated floor which is a plus point which is more hygienic. Toiletries provided upon requested. Friendly n helpful staff and able to assist more than expected. Truly Satisfied stay. Wil stay agsin in the future.
GGuest UserWe arrived at Cardiff Central by train, which is 15mins walking to this Premier Inn. It was very welcoming and staff friendly, rooms clean, with as much tea and coffee, which you took from the travellers store at the main entrance. My only gripe is as I have dietary requirements, They couldn't cater for them and had to make do with what was on offer. No gluten free food at night, Only what I would call general burgers, lasagne, steak battered fish and chips. Only veg on offer was peas. In this day and age Hotels need to cater for a variety of people's health conditions. Vegan/vegetarians are not Gluten free or Ibs sufferers or Celiacs. Which are complicated problems. It would be helpful if they offered something which could be adapted. .
GGuest UserWelcomed warmly by reception and efficiently checked in. Reception also helped us with directions for both the bay and the city centre. Good location to visit Wales Millenium Centre. Just a ten minute walk. Good breakfast which was regularly replenished and tables cleaned. The staff were very friendly
AAnonymous UserNice and spacious. Check in and out were very simple and easy. I love everything about it. Very close to city center and within walking distance. Worth every penny spent on it. Would recommend it to anyone
AAnonymous UserThe hotel's location is great, about a 15-minute walk from Cardiff train station, and very close to Cardiff Castle. I asked the staff and learned that the hotel is over 400 years old. It used to have an underground tunnel connecting to Cardiff Castle, but it was sealed off after the 2014 NATO Castle Gala. The hotel itself has a castle-like style, and the mini-elevator feels like a step back in time. Breakfast was delicious, and they offer free luggage storage.
GGuest UserVery satisfied with a stay.
Hotel location is very good, five minutes walk from the train station and bus terminal, and 15 minutes to Cardiff Castle. There are several supermarkets and restaurants nearby, which is very convenient. Although there are not many reviews on Trip.com , I saw that the hotel business was very good when I checked in, and there were many foreign tourists staying in the store.
The hotel room is very spacious, enough to spread out two trolley boxes, the bed is also big enough for two people to sleep. Although the hotel is located close to the street and train tracks, the room is quiet: carpets are laid in the corridor to avoid noise, windows and walls are soundproofed, and no train or street noise is heard for two nights. The room window has a good view and you can see Cardiff Bay. There is air conditioning in the room, and cooling and heating are fine. There is no drinking water in the room, but you can pick up lemonade for free on the first floor of the hotel.
The front desk that helped me check in was very warm and friendly, and took the initiative to introduce the activities held on the day of Cardiff Castle and explain the route in the past. I regret that I forgot his name. I remember that he was a young white male without glasses. I have traveled in several cities in the UK this time, and the front desk of this hotel is definitely the most welcoming of the hotels I have stayed in.
The fly in the ointment is that there are two employees on the first floor of the hotel at the same time, and there are hotels on the first floor, restaurants, bars, vending machines and luggage storage. I feel that the employees are very busy, whether it is the restaurant ordering, checkout or check-in, luggage, It takes three or five minutes for them to come over. The staff are friendly and conscientious, but really busy. It would be nice if the hotel could arrange more staff on the first floor.
GGuest UserThis was a lovely room! Didn't have its own bathroom which I wasn't expecting but I think that's just me not really reading the listing! The person who checked me in was lovely and the room was warm and decorated nicely. Thanks!
BBethSaidSmileStayed one night. Not sure if because of renovation, the reception area wasn't very welcoming, pretty much self check-in set up but staffed too. Busy hotel, popular pool, gym, need to wait your turn for sauna & steam room but Impressed with facilities. Room service food was basic. The room definitely need updating and shower pressure not great. Overall fine though, would stay again.
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