5-Star Hotels in Massachusetts, United States

This is probably the oldest-looking Ritz Carlton that I have visited. It is just like a normal hotel. The location is great, but everything else just doesn't look like a Ritz-Carlton. You will feel this the moment you get of the car. However, it is Boston and everything is overpriced.

It’s a beautiful hotel. Room is nice and comfy. Location is perfect. However, service is terrible. Like a 3-star hotel. When we arrived, there was no doorman at the door to help with luggages. After a 24-hour door to door travel, we had to carry our luggages up and still no one offered help. Housekeeping was not a 5-star ranking standard. Bedsheets were not changed even on the 5th night I stayed. From day 2, we have to call front desk to replenish water everyday. If u don’t call, no water is replenish. A request of a kettle took 30 mins. We ordered a few packages from Amazon and Target, took them two whole days to check where are the packages. Called front desk 3 times, went down to talk face to face with front desk 2 times. Finally they found it and brought it to the room.

The hotel is okay, but two unknown purchases have occurred, and it is not clear whether it is a hotel problem or a bank problem

The hotel itself is old, having been around for a while, but it's very clean and the rooms are spacious. For this quality, I think the price is quite a steal! The restaurant serves delicious food, and there's a casino, so you can really take your time and enjoy yourself.

Very nice hotel, the guy at the front desk is from Shanghai, very professional and handsome. He took the initiative to help order lunch. The afternoon tea on the first floor is very good. I made an appointment with friends to have afternoon tea together. It feels similar to the Peninsula Shanghai. I didn't read the menu carefully and ordered an ice cream. Ahaha, in the end, the whole afternoon tea was not charged. I'm really sorry.

It’s an old property and my assumption is that there are two wings and we were sent to old wing. Only one of the three elevators worked during 3 nights when we stayed there and there was no one trying to fix the elevators as well. Even the elevator which was working was not in a good condition. The staff was so so, not something which I would expect from Fairmont. Having stayed in Fairmont few times before, this was the worse experience of all times

The InterContinental Boston has a great location; it's within easy walking distance of Chinatown, the Financial District, and Boston's South Station. The receptionist, Lily, was very friendly. While the breakfast selection wasn't extensive, it had most of the essential American breakfast items. The problem was that when you needed to call for water, toiletries, bathrobes, etc., they couldn't provide slippers due to insufficient stock.

The location is fantastic, right across from the main Harvard campus, and the Charles River on the other side. I didn't get a chance to try out the reading nook, foosball area, or fitness room in the lobby. The restaurant was excellent; during the World Cup, we watched games while eating, and the staff were friendly and chatted with us.

The administrative works from 8am to 6pm so make sure to contact them during this time. The location is super pretty, with landscape to the harbor and a secured neighborhood. Huge room, each has a terrace. The female staffs were very friendly and supportive.

Opposite Boston Park. Close to Chinatown. The hotel is low-key, but low-key luxury. The snack room on each floor is super considerate, but there is no kettle, so you can't make tea. You can buy some hot tea in the coffee shop in the lobby, but there is a time limit and the room is relatively small. It is also expensive in this season