4-Star Hotels in Heilongjiang, China

The staff were quite welcoming, and breakfast was complimentary. The location is convenient. I even received a small gift upon checking out. However, I wouldn't have moved to this hotel if my previous one hadn't been fully booked due to a conference. It's a third more expensive than my last stay, and apart from being marginally closer to attractions, my experience here was genuinely disappointing. While the room didn't face the street, it was directly opposite the staff workroom and a utility closet, leading to constant, disruptive noise from doors opening and closing. Additionally, several cleaning carts were left parked in the hallway right outside our door for extended periods. The shower constantly made an odd, creaking noise – definitely not ideal for light sleepers or those easily bothered by sounds. The internet speed was painstakingly slow, and even mobile 4G/5G signals were weak. Breakfast was utter chaos, and the pervasive smell of cooking oil was so strong that my hair and clothes reeked of it after just one meal. The gym and laundry facilities are nowhere near the standard of a Hilton Garden Inn. However, I must admit, the washer and dryer themselves were quite effective.

Overall, it was a good experience, especially the location! Location!! Location!!! It's so important, I have to say it three times! I personally think this hotel is the closest to Central Street (right across the street from the entrance!!) and it's also a relatively high-end hotel with good facilities. The value for money is also excellent! Although the hotel looks a bit dated and the front desk feels a bit cheap (not grand enough, and usually only two staff members), you can't beat its fantastic location! Central Street is just downstairs, right across the road. I highly recommend staying in the rooms directly facing the elevator on each floor! You get a panoramic view of Central Street, and you can see all the real-time crowds. You can also catch some of the night view, which is really beautiful! The room is a little narrow, and even the family room isn't particularly spacious, but it's adequate. If you open three suitcases at once, they'll pretty much fill the room. They provide Nongfu Spring bottled water, but the water available for free pickup near the elevator isn't – it seems to be the kind that costs 1 RMB a bottle. This might be due to cost considerations, but it doesn't offer a great experience; you definitely have to boil it before drinking. However, I would definitely choose this place again next time I come to Harbin. There's also a night market nearby with great food and shopping, and St. Sophia Cathedral is just a few hundred meters' walk away, which is very convenient!

Facilities: The facilities are genuinely very old and run-down. ▶ The TV is digital, only showing regular channels, but it relies on an internet connection. The Wi-Fi speed is atrocious, causing TV programs to constantly buffer. The network is unsecured (no password), which is concerning, but the speed is so poor that it's practically unusable anyway. Talk about adding insult to injury, haha! ▶ The showerhead in the cubicle faces the door, and the glass door leaks significantly. It's a disaster every time you shower. This seems like a minor issue that could easily be fixed with a simple sealing strip! ▶ The remote control batteries were dead, and it wasn't due to being too far away. (Though, with the TV situation, it hardly matters, haha). ▶ Food delivery is left at the elevator entrance downstairs for self-pickup. However, the elevators don't require a key card to operate, meaning anyone can go up. So, what's the logic behind not delivering food directly to the room? ▶ The air conditioning unit displayed 'dust full', clearly needing a cleaning. It was incredibly noisy; even on the lowest setting, there was a constant, low-frequency humming and vibration. ▶ Could I simply not use the AC? No, because the room has no windows (which I knew beforehand), making it incredibly stuffy and hot. ▶ The cumulative effect on my sleep was a musty smell from the duvet, and I woke up with a pounding headache. ▶ Poor soundproofing is a critical flaw; earplugs are absolutely useless here. The room door rattles, you can clearly hear toilets flushing in other rooms, and given the number of elderly guests, there were several instances of men clearing their throats loudly early in the morning... which, I guess, you can't really complain about 🤷🏻‍♀️. Self-service Afternoon Tea: A few pots of tea in the ground floor lobby, some candies, and small packets of snacks only available in the mahjong room—how does that even qualify as 'afternoon tea'? Couldn't they at least offer a few individually wrapped pastries or even the cheapest cherry tomatoes? Service: Absolutely fantastic! This hotel, despite its shortcomings, boasts such genuinely kind and friendly service with constant smiles. Because of their excellent service, I genuinely struggled to give a truly low rating. However, good attitude alone, unfortunately, doesn't compensate for a consistently poor living experience. They really need to fix things, especially considering it's still ranked fourth among high-end hotels.

The hotel boasts an excellent location, being close to both the morning and night markets, as well as several important riverside attractions. Dining and shopping options are also very convenient. The rooms are spacious with a practical layout, and basic amenities were mostly in place. As Heihe's morning market is quite famous, we opted not to have breakfast at the hotel, so I can't comment on that. However, the cleanliness was not up to par; there were small flying insects in the room, likely coming up from the drain. The service also left much to be desired. Not only did they fail to accommodate our request for a room away from the elevator, but they assigned us a room right by the elevator entrance, citing room type as the reason. Later, we discovered that rooms of our booked type were indeed available further from the elevator. Furthermore, to borrow an umbrella, we had to pay a 50 deposit per umbrella. While it was refunded immediately upon return, it still left a slightly unpleasant feeling for a hotel guest.

I'm not a shill; I'm a student here for an exam, and staying at this hotel was incredibly convenient. The cleaning staff would always greet me warmly and ask if I needed anything tidied up. They even noticed when we finished our two complimentary water bottles and replaced them after cleaning. The uncle at the lobby was also very enthusiastic; he helped us with our luggage when we arrived and loaded it into the taxi when we left. Truly excellent, 10/10 service! The room itself was clean and tidy, and I especially loved the view from the window.

The room is clean and comfortable. The floor heating is warm enough. There are snow rings and ski mats at the door for residents to use. There are also large flowered cotton jackets for taking pictures. It is not in the area of ​​Xueyun Street. The surrounding snow is very thick, which is very suitable for taking pictures quietly. After arriving at the scenic area bus station, we contacted the hotel to help us take our luggage to the hotel. The house is thin and it will be a bit noisy when encountering noisy tourists.

1. The hotel front desk staff had a blank expression. 2. I selected a non-smoking room when booking through Ctrip, but the receptionist still gave me a room I'd used to smoke. 3. The receptionist said she'd specifically chosen a quiet room on the 16th floor for me, but at 5:00 AM, the restaurant on the 17th floor started serving breakfast, and the sound of carts being pushed around and unloaded continued until 6:30 AM. 4. The hotel is located in a remote area, with few nearby restaurants or shopping options. 5. The hotel has its own parking lot, with ample parking.

This B&B is truly wonderful! First, let's talk about the windows. They're quite nice, with two large windows. In the morning, I'd open the curtains and the light was so bright and comfortable. In the evening, I could sit by the window and gaze out into the distance – it was much better than being cooped up in the house. And then there's the food. The home-cooked dishes were incredibly fragrant and really good. I was just pressed for time and didn't get to try the iron pot stew. I'll definitely try it next time. Overall, it was a great stay here. I'd definitely stay here again!

The day before check-in, the front desk staff contacted us to confirm our itinerary and made all the necessary arrangements. We arrived much earlier than expected on the second day, thinking we wouldn't be able to check in, but the staff were incredibly friendly and let us check in early. They were also very enthusiastic and patient with our children, even providing special amenities for them – clean and convenient! The room itself was very clean. Although not huge, it was fully equipped with everything we needed, and the layout was comfortable. The breakfast was surprisingly good. The location is excellent, just across the street from the subway entrance and very close to Central Street. This hotel offers fantastic value for money!

Upon check-in, despite numerous attempts to adjust it, the air conditioning wasn't cooling and offered no airflow. I was sweating profusely. I called the front desk to request a room change, but a male staff member told me the hotel was fully booked and couldn't accommodate us. He also claimed the AC had just been serviced and that no one else had reported any issues. It wasn't until the heat became utterly unbearable that a staff member finally came to inspect it, confirming that the air conditioning was indeed faulty! My child was also suffering terribly from the heat. I called the front desk again. A female staff member then offered to upgrade our room and asked me to pick up a new key card at reception. However, she also instructed me to cancel my existing Ctrip booking under 'personal reasons' so they could re-process my check-in. I refused to do this. I suspect this was simply a tactic to prevent me from leaving a negative review on Ctrip. If a hotel provides genuinely good service, who would leave a bad review? In my opinion, hotels should operate with more sincerity and fewer tricks. On a side note, the hotel facilities are decent, but the shower water temperature was very inconsistent, constantly fluctuating between hot and cold. The underground parking is only complimentary for 12 hours per day. For example, I left my car parked for three days straight and was charged 60 RMB. The hotel's location is excellent; it's right next to Wanda Plaza and situated directly above Xicheng Hongchang shopping mall. That sums up my experience.