Check-in and check-out processes were quick and easy. The service was satisfying, and breakfast was delicious. The location is easily accessible. Overall, highly recommended! We'll definitely return if we're transiting through Banyuwangi to cross over to Bali.
Hotel near Tunjungan,Genteng85.7% of visitors choose this area
GGuest User2025.06.21
There's a lot that's right with this hotel. Room is clean, bright and modern looking. If there is such a thing as a super king size bed then this would be it. Comfortable firmness with 4 pillows. Bedroom slippers, hand towels and usual toiletries provided. Water pressure and temperature control is good. I really appreciate having usb/electrical outlets next to each side of the bed. There are smoking and non-smoking rooms available.
I have to say their breakfast spread is the most varied that I have ever seen. Loads of choices and it came with a nice view as the restaurant is on the 17th floor. Service was a bit slow when it came to clearing the used plates if you're not near the service station but still acceptable.
All the staff that we encountered were very polite and friendly, from front desk to housekeeping.
Location wise it's quite central. Lots of cafes and a few mini marts around the hotel area. Can use grab if you need to go further.
Clean room comfy bed complete amenities clean bathroom nice service all staff , pool at roof top is a plus. thanks to bellboy staff ROVi , Fast check in and
Delicious brf . Its enjoyable stay. For lil advice maybe having lil playground or kids corner wil be nicer .
Hotel near Tunjungan,Tegalsari85.7% of visitors choose this area
YYS 9322025.09.04
The hotel impressed me with its warm hospitality and attentive service, making the stay truly pleasant. Breakfast was a great start to the day, offering a wide variety of fresh and delicious options to suit every taste — definitely a good choice for comfort and quality.
Hotel near Gubeng,Gubeng10.7% of visitors choose this area
MMila Rochmika2025.08.08
This is my second stay here, and I absolutely loved all the friendly staff. I'll definitely be back, but next time I'll request a room on the 17th floor. This room is perfectly fine if you're just looking for a place to rest.
We had a good stay at Grand Whiz Praxis. The views from our room were great but although being on the 18th floor it was very noisy, be it the streets, the neighbours or some workers drilling and hammering at 11:30 pm. Also the rooms was quite illuminated at night from the windows and hallway. Breakfast was good.
The hotel seems quite new and is partly still under construction but is not really well maintained as many appliances show signs of usage.
Our stay was good but I would probably choose a different hotel the next time.
The old hotel was replaced by a theme park hotel concept. Unfortunately I'm not quite ready for that yet. The bathroom where I was staying had a moldy ceiling and some of the wood was peeling slightly. Many statues give the impression of horror. Even though the waiters are friendly, there seems to be a lack of staff for such a large number of hotels and rides, which also affects the cleanliness of the hotel, which should be maximal.
Hotel staff not so warm and friendly. Some do not understand basic english. I was left standing for no reason. Only when i asked what am i waiting for, someone “jumped” in and served me.
Room was ok. Comfy bed. I slept well. But towels are were old with frayed ends. Gross.
Location is less than 10 mins to Tunjungan Plaza, a popular mall. Traffic is mad so crossing the road is challenging. No bottled water but rooms have pitchers to fill up water from Dispensers outside rooms. Good initiative.
Very Good
140 reviews
8.8/10
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8.3/10
Very Good
RRose AnnWe use this place every time we go to Ijen to do birdwatching for years.
Room is ok with warm and good water pressure.
They have western and local restaurant on site. The Western one was ok but the local restaurant is always a no and serve poor quality food, the warung can serve better Nasi goreng than in here. Some of the server in the local restaurant are lack of training.
CCarman Chewexceeded expectations in all regards.
from the main lobby to the toilets, from the rooms to the animal pens - all super clean, a massive respite from mosquito-infested accomodations the few days prior.
the receptionists were all very friendly, well-versed in both bahasa indo and english; the driver kindly helped us find somewhere to buy feed for the animals and take photos at the entrance; the concierge was also very pro-active and the cleaners were constantly seen mopping.
and the facilities are undoubtedly one of a kind. the view from the balcony were of the animals happily skipping around, not like some other safari accommodations where the animals are either kept in too small fences or too far away. every store was well stocked with water dispensers of different temperatures. the animal feeding was also easy to purchase from the counter. only pity is that we were not aware that the breakfast with giraffe needed booking beforehand, but honestly you can feed the giraffes for cheaper at the Taman Safari Prigen safari adventure. breakfast for humans otherwise had a good spread, including some humorously named items. there is also a free and convenient shuttle service that takes you to and from baobab to the safari area, just have to ask the concierge.
overall 10/10 will visit again.
EEka _ GreenThe room was fine. The TV remote needs checking; the batteries might be dead, as it wasn't fully functional. The room key also frequently malfunctioned; when I took it out and tried to re-enter, the door wouldn't unlock. Being on an upper floor, it was quite a trek from the room to the lobby just to report these key issues. However, the service was excellent!
GGuest Useri have good experiences staying here, the room quiet spacious for me and my family. i have the connecting rooms so it’s nice. overall it’s worth the price
GGuest UserAloft Surabaya is still a relatively new hotel, and everything looks fresh and well maintained. All the staff were friendly and welcoming.
On my first day of stay, I experienced an issue with the TV in my room. All TV channels were lagging heavily, with frozen images, and it took around 30 seconds just to switch between channels. I reported the issue, and it turned out that the problem was only affecting my room. Staff came twice to check what was wrong, but there was no solution, and I was unable to watch TV that entire night.
What I found disappointing was the lack of follow-up. Even though I called again, I was only told that it would be checked, with no further updates. On the second day, the TV channels suddenly worked normally again on their own, but there was no confirmation from the hotel to ask whether the issue had been resolved, nor was I offered an option to change rooms. This felt rather unprofessional.
That night, a fruit platter was delivered to my room, but there was no note explaining the purpose. I assumed it was a form of compensation for the inconvenience.
Despite this issue, I initially planned to stay for only two nights but ended up extending my stay for another four nights. The room itself was comfortable, and the location is excellent — the hotel is directly connected to Pakuwon City Mall, and Park Shanghai is also nearby, making it very easy to find food and dining options.
Breakfast was decent in terms of variety, though the taste was fairly standard. Overall, it was still a comfortable stay, with room for improvement in service follow-up and communication.
MMrEmzThe location is just off the main street running through Malang, makes the hotel less affected by traffic noise. One of the minor drawbacks of this hotel is the lobby drop off area and minimal availability of parking onsite.
The friendliness and helpful customer service can be felt as you step into the hotel, from the security to the receptionist and workers all radiating warm smiles. Our check in process was smooth, we were assisted to find an available room for early check-in before 1pm . The restaurant staff was also attentive and courteous.
The hotel felt relatively new, only a couple years old and in great shape. The bedroom had semi firm but comfortable mattrass, with abundant pillows. Delightfully we got a 55” LG Smart Tv, with the to-date streaming services available (Netflix, Disney, Prime, Vidio, Youtube) and also cable tv showing international channels (AXN, Japanese, Arabic, etc). The room felt very cosy for resting after a long day's work or travel. The bathroom, although only had showers and no bathtub, gave great water pressure and hot water. The only complaint from the hotel is perhaps due to the connecting door, we can hear the other room's door closing and opening loudly as well as some talking from the other room.
Hotel had an interesting gym for good workout, rooftop cafe/restaurant. Didnt try any of those facilities for this trip but hopefully for my next trip. This is my second stay at 101 and look forward to returning again. Also, right across the hotel is a Sara Bakery, which serves good cakes and bakery products, and has a full restaurant menu also.
SSeptitaStaying at Illira was one of the best experience. The staffs was incredibly kind and helpful, the room is clean and comfortable, the breakfast menu was vary and the taste is quite good. But at the top of all that was the hotel view, it was Bali straits and mount Ijen, incredible😍😍 thank you Illira
PPe_te sgHi hotel management I like to thank you for good hospitality good service ,staffs friendly and responsive fast attended to room service. From reception ,restaurant room service and maintenance dept . Door men and security staff all showing friendly
Only problem during my stay 4 night it sound from motobike scramble noisy continuously heard till all night till early morning at the hotel front side facing middle circle main road with traffic light
And room facing back also have sound problem.this music sound beat constantly all night long start 11 onward ill till morning 4.30 am .until you can hear it and follow the music all night till morning .frankly honestly during our stay we cannot sleep well because disturbing by the sound problem.
The hotel not fault only the surroundings noise make it a barely at night during sleeping.
My suggestion the owner this hotel need take drastically measures to upgrade the all windows to fixed panel glass sound proof
.I pity to staffs always try apologies for inconvenience when we tell them the problem matter i know they cannot solve the problem beyond they control.
Only the owner hotel need try sleep at hotel both side room front and back and see your self
I hope the the best in future some changes and,put effort solving the sound problems .the hotel everything are good except the sound problem surrounding.
GGuest UserThe hotel was great: it is crispy clean, strategic location (it is located in a very large and modern shopping mall complex), the service is top notch, especially during breakfast at Djaman Doeloe restaurant. One of the staff (Evi, I think) asked me what my favourite that they didn't have on that morning. Told her, I like traditional ”klepon” cake. The next morning, Pak Andik, the pastry chef, brought me 3 klepon, fresh from his kitchen. What a surprise. The cake was delicious, especially with black coffee. Thanks, Pak Andik and Evi, for your hospitality. Will be back again in the near future.
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