4-Star Hotels in Basque Country, Spain

Great 4* hotel in the middle of the old town, next to the Plaza Nueva (pintxo bar area). You will recognize the age of the hotel inside of a room (stains on wall, conditions of the furnitures), but it is ok, especially if you find a great offer. If you want a bigger room, choose the Space room, with overlooking to Nervión river and the theatre square right at the entrance of the hotel.

The location is very convenient, within walking distance of the beach and various restaurants and shops, and close to the central train/bus. The cleanliness is good. The facilities are a bit too basic; there's no kettle, you have to use the front desk; there's not even a trash can in the room, only a small trash can in the bathroom, and no shelves or anything like that, so there's nowhere to put toiletries. The service is very good; the front desk staff are all very friendly and welcoming.

Overall, a positive stay, fitting for a 4-star hotel. The hotel boasts a modern image, good organization, and a comfortable level suitable for both leisure and business trips. Pros: • Strategic location next to San Mamés Stadium, with good access and efficient connections to the city's main attractions. • A new hotel with modern and well-maintained facilities. • Comfortable, quiet, and functionally well-equipped rooms, with good air conditioning and comfortable beds. • Professional and friendly service from the staff. • Good value for money for its category, especially considering the hotel's overall standard. Areas for Improvement: • The breakfast could be more comprehensive and balanced, with a greater variety of healthy options (fresh fruit, whole-grain products, sugar-free/lactose-free alternatives). • Room cleanliness, while acceptable, should be more meticulous in micro-details, consistent with the expected level of a 4-star hotel. • Lack of common areas for socializing, such as a bar, lounge, game room, or other communal spaces that invite guests to spend time outside their rooms. • The hotel parking is functional, but the price is high. Furthermore, there's no free or affordable parking nearby, which is a drawback for those traveling by car. Conclusion: A good 4-star hotel, modern, comfortable, and well-located, with room for improvement in some complementary services and operational details. Recommended for those seeking quality, tranquility, and good overall stay conditions in Bilbao.

The experience was good, the room was spacious and clean. Really nice time there.

The hotel was well known and its strengths remained the location, comfort of beds, quality of towels and the bathroom in case it was in the room. I haven't enjoyed the meal in any of your options so I can't comment on it. As regards deficiencies, the structure of the rooms makes the conversations of neighbouring rooms heard and clearly perceived (a good tape solves it) The spa is obsolete and it would be good to update it. The hotel is very comfortable and would repeat it, but as I suggested earlier, a 4-star hotel is defined by detail attention.

We had such a great time this year for Semana Grande. And the Axel Hotel was in the perfect location for us. Right on the river next to a great spot for drinks and food. The rooftop pool is also a great spot to watch the fireworks! The staff was so helpful and friendly. And although we didn't need housekeeping while we were staying there they offered every day to clean our room or swap out towels or necessities for us. What a great experience. We will definitely be back!

Excellent hotel and very well located. The very large rooms , I recommend it. Very clean

The customer was in the industrial area in the north of the city and screened this hotel for a long time. I was really not disappointed. The location of the hotel is very good. It is very close to the center of the old city. There is a super large Florida Park nearby. Going through the park will come to some attractions in the citywalls. Including supermarket commercial center restaurant etc. Another very satisfying thing is the breakfast, it is really great, eating food and forgetting to see the shuttle vehicles and pedestrians outside the window is really satisfying But the same business travel friends, there are hot water, or habitually do not bring toiletries, you need to pay attention to ⚠️ This typical European hotel does not have it, you need to prepare it yourself.

Stayed at this hotel for the third time, close to the customer, the room is large, there are large shopping malls, parking lots, gas stations nearby. The price is still cheap, and it is a rare hotel in Europe that will provide toothbrush and toothpaste, that is, the water still has to be charged and there are no slippers.

The hotel is located just a few minutes by bus from the bar area. The exterior looks old, but the interior is very nice and clean. The bed was fluffy and I slept well. There's a supermarket nearby, so you can easily stock up if you need something. The breakfast selection isn't that extensive, but it was more than adequate. And it was very delicious. I'd love to stay here again the next time I visit San Sebastian.