Naumi Hotel Auckland Airport Reviews

Response from Property: Dear Guest,Thank you for sharing your feedback regarding your recent stay with us at Naumi Hotel Auckland Airport. While I am pleased to know that you enjoyed the lobby, breakfast, and our convenient location near the airport, I am truly sorry to hear of the concerns you experienced in your room.Please accept my sincere apologies for the discomfort caused by the humid atmosphere and the presence of insects. This is certainly not the experience we wish for our guests, and I have already informed our housekeeping and maintenance teams to conduct a thorough inspection and take corrective measures to ensure the highest standards of comfort and cleanliness are maintained.I also appreciate your comments regarding complimentary water and the room presentation. Your feedback is valuable and will help us identify areas for improvement to better meet guest expectations.Thank you again for bringing these matters to our attention. I do hope we may have the opportunity to welcome you back and provide you with a much improved stay.Kind regards,David ZhuFront Office Manager

Response from Property: Dear Guest Pandy,Thank you very much for your wonderful review and perfect rating. We are delighted to know that you enjoyed the comfort of our Oasis Room, the unique touches, and the quality of our amenities, linen, and towels. It is also great to hear that you found the bath a luxury, and we appreciate your thoughtful suggestion regarding bubble bath or salts.We are so pleased that you enjoyed dining with us and that the breakfast buffet added to your experience. Our team was happy to extend a late checkout, and we are glad this helped make your stay even more relaxing.It was our pleasure to welcome you, and we look forward to seeing you again at Naumi Hotel Auckland Airport.Warm regards,David ZhuFront Office Manager

Response from Property: Dear Sharon,Thank you so much for your outstanding rating and kind words. We’re delighted to hear you enjoyed your stay with us, and that our amenities, cleanliness, surroundings, and service all met your expectations. It’s also great to know you appreciated the convenience of our parking and our location near the airport.We truly value your feedback and look forward to welcoming you back for another enjoyable stay at Naumi Hotel Auckland Airport.Warm regards,David ZhuFront Office Manager

Response from Property: Dear Guest,Thank you for your feedback. We are glad to hear that you enjoyed our friendly service, the evening food at our restaurant, and our convenient location close to the airport. We appreciate your comments regarding room location and size, and we’re delighted you liked the decor of the room and public spaces.We also value the opportunity to remind guests that free parking is available when booking directly with us. We hope to welcome you back to Naumi Hotel Auckland Airport on your next visit!Kind regards,David ZhuFront Office Manager

Response from Property: Dear GuestThank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our convenient location, as well as our swimming pool and gym facilitiesWe sincerely apologize for the double charge on your deposit, but we are glad that our team was able to resolve the matter promptly after you contacted reception. Your comments are appreciated, and we will continue to ensure smooth and efficient service for all our guestsWe look forward to welcoming you back to Naumi Hotel Auckland Airport in the futureWarm regardsDavid ZhuFront Office Manager

Response from Property: Dear Guest,Thank you for your wonderful feedback. We are delighted to hear that you enjoyed the cleanliness, friendly service, conference facilities, and food during your stay. Your kind words are greatly appreciated and will be shared with our team.We look forward to welcoming you back to Naumi Hotel Auckland Airport in the future.Kind regards,David ZhuFront Office Manager

Response from Property: Dear Guest,Thank you for your wonderful feedback! We’re delighted to hear you enjoyed your stay, especially the comfort of the Oasis Room and our delicious breakfast. It’s great to know our team made a positive impression as well.We truly appreciate your kind words and look forward to welcoming you back for another exceptional stay.Kind regards,David ZhuFront Office Manager

Response from Property: Dear GuestThank you for sharing your feedback. We are delighted to hear that you enjoyed your stay and found our Habitat Room comfortable, nicely decorated, and full of characterWe are also pleased that your request for a quiet room was accommodated and that it allowed you to rest well before your next day of travel. It is wonderful to know that our convenient location with easy airport access contributed positively to your experienceWe truly appreciate your kind comments and look forward to welcoming you back to Naumi Hotel Auckland Airport in the futureWarm regardsDavid ZhuFront Office Manager

Response from Property: Dear GuestBest greetings, I would like to take this opportunity to introduce myself, this is David Zhu who is the Front Office Manager at Naumi Hotel Auckland Airport. Thank you for staying with us and for providing us with your feedback and such a great rating. We are delighted to know that we were able to meet your expectations and create a memorable experience. Please let us know if anything else we can do to make your next stay more accommodating, we are always here to assist.We hope to be welcoming you back in the future.RegardsDavid ZhuFront Office Manager

Response from Property: Dear Parinya,Thank you for sharing your feedback. We are pleased to hear that you enjoyed our convenient access to the airport and the overall vibe of the hotel. We also appreciate your comments regarding cleanliness and amenities, and we will continue to strive to improve in all areas.We look forward to welcoming you back to Naumi Hotel Auckland Airport in the future.Kind regards,David ZhuFront Office Manager

Response from Property: Dear Guest,Thank you so much for your amazing review and perfect scores across the board!We're thrilled to hear you enjoyed your stay — from our friendly and accommodating team to the clean rooms and hot showers. It’s great to know the food hit the mark too! Feedback like yours truly motivates us to keep delivering great experiences.We look forward to welcoming you back again soon.Warm regards,David ZhuFront Office Manager

Response from Property: Dear Guest Best greetings from David Zhu, who is the Front Office Manager at Naumi Hotel Auckland Airport. Thank you for staying with us and for providing us with your feedback and such a great rating. We are delighted to know that we were able to meet your expectations and create a memorable experience. However, we have learnt that your comment about the delay of both rice and desert being delivered during your meal, I apologize for the frustration it may have brought to you this time. Your comments have been forwarded to related department for regular service review purpose. Please kindly let us know if anything else we can do to make your next stay more accommodating and enjoyable, we are always here to assist. We hope to be welcoming you back in the future. Regards David Zhu Front Office Manager

Response from Property: Dear GuestThank you for choosing Naumi to stay this time. We are glad you enjoyed your stay with us, your feedback on our hotel facilities and convenient location is highly appreciated. Please kindly let us know if anything else we can do to make your next stay more accommodating, we are always here to assist. We are looking forward to seeing you again soon.Kind RegardsDavid ZhuFront Office Manager

Response from Property: Dear Guest,Thank you for your kind rating and for taking the time to share your feedback.We’re pleased to hear that our convenient location made your airport transfer easy and stress-free. It's great to know you were satisfied with the overall experience, including our amenities, cleanliness, surroundings, and service.We hope to welcome you back again on your next trip through Auckland.Warm regards,David ZhuFront Office Manager