Mex Hotels in Cancun Downtown It is a completely new concept located in the heart of the city, close to the ADO, next to the city hall, just 5 minutes from the Hotel Zone, 3.7 km from the ferry to Isla Mujeres, 3.6 km from Las Perlas beach, 2.4 km from Puerto Cancun and surrounded by the most important tourist and business places.
"This was my second consecutive stay at this hotel, and unfortunately my overall impression remained the same.
The location is excellent if you want to stay in the city center, although it is quite far from the beach. The room was spacious, and the king bed was very comfortable.
However, the hotel still lacks transparency regarding additional charges. Despite booking through Trip.com and paying for the room, breakfast, VAT, and taxes, I was asked to pay an extra MXN 82.12 per night as an ”environmental tax” without being provided with a clear explanation or an official receipt. This created unnecessary confusion.
The breakfast was also disappointing. Although it was advertised as a buffet, there was no buffet available. Guests receive a very limited selection, including coffee, juice, a small fruit plate, eggs, beans, and toast, which did not meet my expectations.
The room itself was comfortable, but the issues with communication, billing transparency, and the breakfast experience meant that my second stay did not change my opinion of the hotel."