Guest Reviews of Shiyi City Zhan (Guangzhou Tower)
9.3/10
Very Good
1848 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.4
Amenities9.2
Service9.4
Cleanliness9.4
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All reviews(1848)
Positive reviews(1787)
Reviews with photos/video(849)
Classy environment(198)
Friendly front desk staff(145)
Large rooms(136)
Loved the night views(61)
Perfect for kids(56)
Easy to call taxis(18)
Has facilities for children(14)
Negative reviews(61)
Anonymous User
Bay Window City View King Room
Stayed in Sep 2025
Couple
12 review
10/10
Outstanding
Posted on Oct 25, 2025
Room is big and the hotel upgraded our room with extra bed and room with balcony. Simple daily housekeeping available. The location is also walkable to Canton Tower.
Response from Property: 尊敬的顧客您好!非常感謝您對我們酒店的支持,我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的,同時我們也很榮幸能為您提供最優質的服務。非常歡迎您無論商務出差或是旅行再次選擇我們酒店!真誠期待您的再次光臨!
1365295****
City-view Twin Room
Stayed in Jul 2025
Family
3 review
10/10
Outstanding
Posted on Aug 18, 2025
From the hotel windows, you get direct views of the Canton Tower, and the nightscape is beautiful. It's only about a 15-minute walk to the Canton Tower, and you can also easily stroll to the nearby Haixin Bridge. Cross the bridge, and you're right at Asian Games Square and Haixinsha.
The hotel environment is pleasant and spotlessly clean; even the kids enjoyed it. There are dining options available in the building itself. If you're craving authentic local cuisine, you'll find plenty of choices just a few streets behind. All in all, we had a very enjoyable stay.
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Response from Property: Thank you very much for your good comments. It is our honor to provide you with a comfortable accommodation environment and make you feel satisfied. We look forward to your next visit and wish you a happy life.
Anonymous User
Guangzhou Tower View Double Bed Room
Stayed in Jun 2025
Couple
3 review
2.0/10
Posted on Jul 4, 2025
Photos says a lot but theres more to it. Thats one cockroach out of the three creepy crawlies that was in my room.
The first day we arrived, we were in room 515. When i walked in and settled down, within 5 minutes i started seeing clumps of hair flying out of nowhere on the floor, then i flipped the blanket up and saw that a piece of god knows who’s hair was UNDER the bed sheet. So i asked to change rooms, which they were okay with.
We changed rooms (519) and they asked us to inspect, everything was okay initially except the sofa was stained which I have attached in the photos. I have asked them to lay a clean towel because that is probably the best they could do since room 515 was also like that. So we unpacked, and went out to see relatives and when we came home, my girlfriend went to the toilet. She flipped open the toilet seat and saw there was dried pee on it. She didn’t say anything thinking I was the one who made a mess when we first arrived, but I didn’t use the toilet….. Later on when we started seeing things that didn’t add up thats when we starting taking notice. We believe that people make mistakes so we left it be. When we went to the shower room there was quite a bit of water stains on the floor, the rough water stain texture. I wanted to open the blinds to sit on the balcony and look at the GZ tower but then as I laid on the indoor balcony bench, my leg got stuck to something sticky, and i started to get annoyed as we were told this room was “just cleaned”. There was cup stain marks on the bench not sure what it was but I turned on the light saw what it was and just closed the blinds and went to take a shower. I booked this hotel to enjoy the view however it was not a pleasant experience.
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again
Simion Mutota
Twin Towers View King Room
Stayed in May 2025
Business traveler
4 review
10/10
Outstanding
Posted on Jun 3, 2025
I had a great stay at this hotel. The environment was clean and comfortable, with fresh sheets and a relaxing atmosphere. The city view from my room was amazing. Everything met my expectations, and I’ll definitely book here again the next time I visit Guangzhou. Highly recommended
Response from Property: 非常感謝親的好評,能夠為親提供舒適的住宿環境,讓親感到滿意是我們的榮幸,期待親的下次光臨呢,祝您生活愉快
Guest User
Guangzhou Tower View Twin Room
Stayed in Sep 2025
Family
8 review
10/10
Outstanding
Posted on Oct 26, 2025
Great service
Response from Property: 尊敬的顧客您好!非常感謝您對我們酒店的支持,我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的,同時我們也很榮幸能為您提供最優質的服務。非常歡迎您無論商務出差或是旅行再次選擇我們酒店!真誠期待您的再次光臨!
Lorena C
Garden-view Queen Room (With Balcony)
Stayed in Apr 2025
Family
41 review
9.0/10
Great
Posted on May 11, 2025
The lower floors are for hotel and the higher floors are residential so expect a lot of traffic at the lift.
On Trip it says that some rooms have bathtubs. The staff said they did not. The image has an umbrella over the balcony but our units did not. The bathroom and couch could be cleaner. The staff speaks no English but you can talk to them thru the Trip app or they will link you to their WeChat. The front desk lady is very kind and helpful. They did help us find a spa.
I have stayed in places without English speakers but they offer all the info you need--even if it is a paper that needs to be translated. However, the front desk lady had to answer so many texts. The pool is on 4th floor. No restaurant. No English TV channels but a nice spa music station. The screen project does not work with non-Chinese apps. They have nice robes. There was no refrigerator or information in the room. No room deliveries after 10pm. All information I received was because I asked.
Excellent shower and high pressure water. Very comfy lighting, luxury bed and AC. The neighborhood is convenient for food, spa, stores and the Canton Tower area.
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
MissCGoesPlaces
Garden-view Queen Room (With Balcony)
Stayed in Apr 2025
Solo traveler
54 review
9.0/10
Great
Posted on May 26, 2025
A bit disappointed with my room, and the funky smell coming from my bathroom (which was due to house keeping missing a few spots... ) was sickening. However, the service was good and it was easy to get around by taxi.
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Lovemylife777
Guangzhou Tower View Double Bed Room
Stayed in Apr 2025
Business traveler
3 review
10/10
Outstanding
Posted on May 20, 2025
The best hotel in Guangzhou for such cheap prices amazing cleaning services, clean big room with amazing facilities, the view is incredible on the Guangzhou tower, the room is perfect, I have visited 5star hotels in Guangzhou but I will definitely come back to this hotel anytime I visit Guangzhou, it is definitely a hidden gem! There also is a huge terrace facing the Guangzhou tower! This is my favorite hotel, I will always recommend this hotel!
Response from Property: Thank you very much for your good comments. It is our honor to provide you with a comfortable accommodation environment and make you satisfied. We look forward to your next visit and wish you a happy life.
farruh alxanov
Garden Room (2 beds) (Balcony)
Stayed in Sep 2025
Traveling with friends
3 review
6.0/10
Posted on Oct 26, 2025
balcon is dirty. cleaner donot attention for balcon. i mean also room not good clean. especially ground floor not clean on time.
Response from Property: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!
Jojo7878
Garden Room (2 beds) (Balcony)
Stayed in Mar 2025
Family
3 review
7.0/10
Posted on Apr 22, 2025
Beijing Road is the better choice for convenience and comfort. It’s steps from the metro , has multiple malls downstairs, and is close to popular hotels and dining options.
Shiyi City Pros & Cons:
✔More cheaper compared to Beijing Road
✔ Spacious for families – Our room slept 2 adults + 3 kids comfortably.
✖ Poor upkeep – The building feels old, and the balcony was poorly maintained (chipped paint, rusty railings).
✖ Less convenient– Fewer nearby amenities compared to Beijing Road.
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Guangzhou Tower View Double Bed Room
Stayed in Feb 2025
Solo traveler
3 review
8.5/10
Very Good
Posted on Jun 23, 2025
The hotel was well spaced and had a great view of the Canton Tower. Because it's a big building with more than 20 floors it’s basically a Hunger Games type of situation to get into the elevator. Other than that I would book this place again on my next trip to Guangzhou.
Response from Property: 非常感謝親的好評,能夠為親提供舒適的住宿環境,讓親感到滿意是我們的榮幸,期待親的下次光臨呢,祝您生活愉快
AniGev
Guangzhou Tower View Twin Room
Stayed in Jul 2025
Family
15 review
10/10
Outstanding
Posted on Oct 19, 2025
Loved our stay! The bed was incredibly comfortable, the room was spotless, and the rainfall shower was divine. Perfect for a relaxing getaway.
Response from Property: 尊敬的顧客您好!非常感謝您對我們酒店的支持,我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的,同時我們也很榮幸能為您提供最優質的服務。非常歡迎您無論商務出差或是旅行再次選擇我們酒店!真誠期待您的再次光臨!
hannahbishy
City-view Twin Room
Stayed in Jan 2025
Traveling with friends
7 review
9.0/10
Great
Posted on Feb 12, 2025
Nice location, 5-10 minutes walk by the river to Canton Tower.. Spacious room with complete amenities. Hassle-free check-in and check out. The only downside is the elevator access, only 1 elevator can access the floor which we had and people needs to fall in line to hop in. There’s also a nice restaurant downstairs which serves delicious cheesecakes and wines. Easy to get didi too.
Response from Property: Dear guest, thank you for your review of the hotel! Your valuable comments are very important to us. We will inform the relevant departments of your comments to improve the quality of service. If you come here next time, I hope you can book this hotel again and give us a chance to apologize. Looking forward to seeing you again!
Anonymous User
Guangzhou Tower View Double Bed Room
Stayed in Mar 2025
Business traveler
3 review
6.5/10
Posted on May 7, 2025
Overall decent hotel in a residential building, the place was clean and the reception staff were always happy to help.
None of the staff spoke English, however we were still able communication via an app called "Wechat" which is similar to Whatsapp, this app helps translate text messages both ways.
The cleaning lady was very kind and lovely.
Some very important things were missing which you find in most hotels.
1. No fridge
2. No microwave
3. No washer or dryer
4. Not much option to eat around the area either.
5. No sugar for tea or coffee.
Any time we brought food we had to throw it once it's was cold because there was no option to warm it or even store in a fridge.
Because of this we decided to not extend our stay... I think this hotel is only good for short stay 1 to 2 days.
Also the staff seemed to access our room anytime we went out which we didn't quite like, we found curtains moved, TV switched on, it felt very invasive because we left our things around open and unattended there was no sense of privacy... this was not during cleaning process.
*Do not flash any piece of toilet paper down the toilet, it will block it!
*The room with balcony seemed to be a better option compared to the ones without.
*Another strange thing was the police kept placing a big sign at the entrance telling tourists this building is not for hotels it's a residential building, the message said to ask for refund and call the police, we even saw the police yelling at the security guy..
we just disregarded them and went in, they didn't stop us.
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Keith_C
Guangzhou Tower View Double Bed Room
Stayed in Mar 2025
Business traveler
1 review
4.5/10
Posted on Apr 17, 2025
This is not a hotel, rather than should be classified as a service apartment or inn. The room was pretty spacious, comfy & clean.
However, the lobby outlook was not good & only 1 counter staff. Zero amenities in the building.
Worse part is with the elevator. Extremely long waiting time for a 30 odd plus levels building.
There should be better options available than this.
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!