Central Westlake Residence 2 - Managed by Pegasy Group

Central Westlake Residence 2 - Managed by Pegasy Group Reviews

Central Westlake Residence 2 - Managed by Pegasy Group

87 Trinh Cong Son Street No 8, Quan Tay Ho, Hanoi, VietnamView Hotel Details
Central Westlake Residence 2 - Managed by Pegasy Group
Central Westlake Residence 2 - Managed by Pegasy GroupCentral Westlake Residence 2 - Managed by Pegasy GroupCentral Westlake Residence 2 - Managed by Pegasy Group
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Guest Reviews of Central Westlake Residence 2 - Managed by Pegasy Group

6.9/10
28 review
Verified reviews
Location7.1
Amenities6.7
Service6.9
Cleanliness7.1
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All reviews(28)
Positive reviews(19)
Reviews with photos/video(5)
Great service(6)
Great location(3)
Negative reviews(3)
Guest User
Studio 1 Bedroom Apartment With Window
Stayed in Nov 2024
Solo traveler
1 review
10/10
Outstanding
Posted on Jan 2, 2025
For me this place had all I require during travelling and location was perfect for my needs. Personnel was extremely friendly and helpful in every situation. I will come back in the future for sure.
Response from Property: Dear Sir/Mdm,Thank you for your great comment. Hope to see you again soon Best regards, Pegasy Apartments team
Premier 1 Bedroom Apartment With Balcony
Stayed in Sep 2024
Other
2 review
10/10
Outstanding
Posted on Nov 6, 2024
I stayed here for a month. Very clean and cozy place in a quiet area. Everything was beyond my expectations, and the staff was friendly and supportive.
Response from Property: Good afternoon.Thank you very much for your review. We are very delighted that you had a great time at our hotel. Your review will motivate our staff to try harder to provide the best service for our customers.Thank you once again for visiting us and we look forward to welcoming you back soon.With best regards,
Guest User
Studio 1 Bedroom Apartment With Window
Stayed in Sep 2024
Couple
7 review
10/10
Outstanding
Posted on Oct 27, 2024
Excellent quality spacious apartment, with all the amenities one would need in a quiet yet convenient location. Thankyou again to the attentive staff and I'll be sure to return!
Response from Property: Good afternoon.Thank you very much for your review. We are very delighted that you had a great time at our hotel. Your review will motivate our staff to try harder to provide the best service for our customers.Thank you once again for visiting us and we look forward to welcoming you back soon.With best regards,
TJ47
Studio 1 Bedroom Apartment With Window
Stayed in Dec 2024
Couple
6 review
6.0/10
Posted on Jan 8, 2025
Location is little bit unknown, room service is good
Response from Property: Dear Sir/Mdm,Thank you for your comment. Please be advised that the address is clearly posted on Trip.com & Google map and other websites related to our property. We are also available on phone, email, Whatsapp, Zalo, and other ways to contact and assist..Our address is No 8/87 Trinh Cong Son str, Tay Ho, Hanoi.Hope to see you again soon Best regards, Pegasy Apartments team
DaizhuandiyiRapper
Studio 1 Bedroom Apartment With Window
Stayed in Jul 2025
Traveling with friends
6 review
2.0/10
Posted on Sep 1, 2025
Don't buy this hotel. You can't check in at all. The previous landlord used the current landlord's resources to cheat money. The current landlord didn't sell this room on Ctrip.
Original textTranslated by Google
Guest User
Studio 1 Bedroom Apartment With Window
Stayed in Jun 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Jul 29, 2025
It was very cheap and very clean, and I would definitely use it again.
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Карина Василевич
Premier 1 Bedroom Apartment With Balcony
Stayed in Jan 2025
Couple
1 review
9.0/10
Great
Posted on Feb 10, 2025
The accommodation is good, everything is fine The shower was disappointing, the pressure was weak. It was cold and it took a long time to wait for the water to heat up (but this is understandable, since it is winter now)
Original textTranslated by Google
Response from Property: Dear Карина ВасилевичThank you for your great comment.Hope to see you again soonBest regards,Pegasy Apartments team
Xihuyuwenle
Studio 1 Bedroom Apartment With Window
Stayed in Jun 2024
Solo traveler
88 review
8.0/10
Very Good
Posted on Jul 23, 2024
The neighborhood is very prosperous and has a lot to eat, but the motorcycles are very noisy!
Original textTranslated by Google
Response from Property: Thank you very much for taking the time to leave a positive review for our hotel. Your feedback is a great motivation for our entire team. We are delighted to hear that you had a comfortable and satisfying experience with us. We sincerely apologize for the issue you encountered due to the noisy street. It's quite challenging for us to improve this, as the apartment is located on the main road, which can lead to some noise from traffic. However, it does offer great convenience for getting around. We look forward to welcoming you back in the future!
Guest User
Premier 1 Bedroom Apartment With Balcony
Stayed in Sep 2024
Solo traveler
3 review
4.0/10
Posted on Oct 27, 2024
This hotel has the worst conditions. First of all, the price is also very unstable. I met someone who lives in Ilsan and stayed here for 3 days. He paid 21,000 won per night. However, on Trip.com, it was over 42,000 won. The price is set arbitrarily. And when I checked in, there were no toilet paper, water cups, towels, shampoo, or soap. Or, the bed covers and pillows were the same as those used by the previous customer, and especially, the electricity did not come on, so I had to sweat. I strongly protested to the host about all of this and asked for cancellation. However, they admitted their mistake and provided supplies, but I was very upset. I do not recommend this hotel. The door is always locked and there are many difficulties when entering the hotel. It is the worst., I do not recommend it. Even though it is a hotel in the 40,000 won range, they do not provide breakfast. I hope customers take my word for it honestly.
Original textTranslated by Google
Response from Property: We sincerely apologize for your dissatisfaction with our apartment. We are continually working to improve, and we hope that during your next stay, you will be satisfied with your experience in our apartment.
Emy03
Studio 1 Bedroom Apartment With Window
Stayed in Mar 2024
Solo traveler
38 review
10/10
Outstanding
Posted on Apr 27, 2024
At first I had a really hard time checking in. because there was no one there. I looked for wifi and contacted the staff. You can imagine if you couldn't get a wifi connection😭. I had to wait a while until I could check in. and I was very satisfied with it. The staff service is very friendly😊👍the rooms are really extraordinarily clean.comfortable and very quiet.I was lucky to find this place.I will definitely stay here again if I visit Vietnam again🤩really highly recommended👍👍👍🥰🙏
Original textTranslated by Google
Response from Property: Thank you very much for taking the time to leave a positive review for our hotel. Your kind feedback is a great motivation for our entire team. We are delighted to hear that you had a comfortable and satisfying experience with us.We look forward to welcoming you back in the future!
Keino0000
Premier 1 Bedroom Apartment With Balcony
Stayed in Sep 2024
Solo traveler
21 review
9.5/10
Amazing
Posted on Oct 10, 2024
This place is the best. However, the shower is not very powerful and the WIFI doesn't work for some reason, but it is very clean and satisfying for the price. There is also a washing machine, which is a good point.
Original textTranslated by Google
Response from Property: Thank you very much for taking the time to leave a positive review for our hotel. Your feedback is a great motivation for our entire team. We are delighted to hear that you had a comfortable and satisfying experience with us.Also, We sincerely apologize for the issue you encountered. We have received your feedback and will take note to improve the water faucet situation. We hope that during your next stay at our apartment, you will have a more satisfying experience.We look forward to welcoming you back in the future!
Nobuaki1122
Studio 1 Bedroom Apartment With Window
Stayed in Feb 2024
Business traveler
40 review
5.0/10
Posted on Mar 17, 2024
Our flight arrived in the evening and we headed to the hotel. Since that hotel was fully booked, I was directed to an older hotel. This is common in serviced apartments, but it may be a little difficult for first-time foreigners.
Original textTranslated by Google
Response from Property: First, we sincerely apologize for the issues you encountered. We have noted your feedback and are working to improve our professionalism. If you have the opportunity to stay with us again, we hope you will be more satisfied with your experience.
Andrew 11
Premier 1 Bedroom Apartment With Balcony
Stayed in May 2024
Business traveler
6 review
9.0/10
Great
Posted on Jul 2, 2024
The hotel location was not clearly described, so it was difficult to find. The interior was clean, but the bed was broken and uncomfortable.
Original textTranslated by Google
Response from Property: First of all, we sincerely apologize for your unsatisfactory experience. We have noted the information to improve our apartment. We hope that next time you choose our apartment, you will feel more comfortable and satisfied.
두듀
Studio 1 Bedroom Apartment With Window
Stayed in Apr 2024
Business traveler
10 review
7.0/10
Posted on Jun 13, 2024
I used it because I had to make a reservation in a hurry. It is close to Lotte Mart and the location is very satisfactory. It is an unmanned check-in/out system, and I am not satisfied with the cleanliness. There was a towel that someone else had used on the sofa. Other than that, I was very satisfied.
Original textTranslated by Google
Response from Property: Thank you very much for taking the time to leave a positive review for our hotel. Your feedback is a great motivation for our entire team. We are delighted to hear that you had a comfortable and satisfying experience with us.In addition, we sincerely apologize for the issue you experienced. On weekends, we only have one housekeeping staff member, which can lead to unavoidable errors. We are very sorry for this situation. We have noted your feedback and will work to improve.We look forward to welcoming you back in the future!
Anonymous User
Studio 1 Bedroom Apartment With Window
Stayed in Jan 2024
Family
3 review
8.0/10
Very Good
Posted on Mar 1, 2024
-The accommodation does not match the pin in gg map, there is no pin in grab. -The rooms are like condos that are rented daily. There are complete facilities. -The room smells musty, the washing machine has clothes that haven't been taken out after washing. -Rooms next to the road The sound of cars passing by was very loud. -The staff take care very well. Always provide help Beaming -Airport transfer service available (350k VND)
Original textTranslated by Google
Response from Property: First, we sincerely apologize for the issues you encountered. We have noted your feedback and are working to improve our professionalism. If you have the opportunity to stay with us again, we hope you will be more satisfied with your experience.