To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.2
Amenities8.0
Service8.0
Cleanliness8.0
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All reviews(37)
Positive reviews(17)
Reviews with photos/video(3)
Negative reviews(6)
Guest User
Superior Double Room
Stayed in Jun 2025
Couple
47 review
8.5/10
Very Good
Posted on Jul 27, 2025
Normal hotel. We took it without breakfast. The pool is clean, big towels for the pool. But the mats on the sun loungers are a bit tired. The shower in the room itself was leaking, there was a slight smell from the humidity. But for us for one night everything was fine. The room is big
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Guest User
Superior Double Room
Stayed in Jun 2025
Couple
20 review
2.0/10
Posted on Aug 1, 2025
I booked, paid in advance, got there and they said there was no room available.
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Annk
Superior Twin Room
Stayed in Jul 2025
Couple
30 review
10/10
Outstanding
Posted on Aug 17, 2025
A nice, clean hotel with a large pool. Located near the old town.
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Guest User
Superior Double Room
Stayed in Oct 2024
Family
43 review
10/10
Outstanding
Posted on Nov 5, 2024
The hotel is very clean and tidy
I am very satisfied
The service is enthusiastic and thoughtful
I will come again
Thank you
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Adrianus van Hoof
Superior Double Room
Stayed in Dec 2023
Solo traveler
9 review
8.5/10
Very Good
Posted on Jan 22, 2024
Just outside the center but still very close, 5 minutes walk, and very friendly staff, very helpful and good breakfast buffet
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Guest User
Superior Double Room
Stayed in Dec 2023
Traveling with friends
6 review
8.0/10
Very Good
Posted on Apr 4, 2024
Friendly staff, ok service, walking a bit far from the old town but acceptable
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깨소금
Deluxe Twin Room
Stayed in Oct 2022
Family
3 review
4.5/10
Posted on Nov 21, 2022
Ha, I just booked it without much thought at a cheap price, but it's completely unreasonable.
I would only recommend it to those who fall asleep almost as soon as they enter the hotel, who are completely dull in cleanliness..
I'm not that neat either.
I went with my mom, but I saw the man's short hair in the bathroom, and a flying insect that wasn't even a mosquito bit my leg five times on the first day, so it was very itchy.
staff service is so good
I tried to take care of it and asked, and when I said I would buy beer, they gave me 3 cans for free hahahahahahahahaha It's a gift from me.
There is nothing to say about amenities. There is shampoo and conditioner, but I don't want to use it.
came up
Anyway, the room is spacious and not very clean, but the unique Southeast Asian scent is very strong. ㅠ
Recommended for those who snore and collapse as soon as they enter
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Guest User
Superior Double Room
Stayed in Dec 2022
Solo traveler
1 review
2.0/10
Posted on Apr 4, 2023
The room smells musty and there is a foul odor coming from the drain.
The bed sheets were not clean either, so I wrapped a bath towel around my pillow and slept.
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pingcaptain
Deluxe Twin Room
Stayed in Dec 2022
Solo traveler
59 review
2.0/10
Posted on Jan 27, 2023
dirty and outdated
I can't sleep properly because I'm scared
don't go don't go
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Guest User
Superior Double Room
Stayed in Nov 2022
Solo traveler
27 review
5.0/10
Posted on Dec 31, 2022
The location is halfway to stay in Hoi An. A little far from the entertainment district.
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Guest User
Family Suite With Balcony
Stayed in Oct 2022
Traveling with friends
4 review
4.0/10
Posted on Nov 26, 2022
A complete non-recommendation with no good condition at all
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Guest User
Stayed in Jan 2025
Other
10/10
Outstanding
Posted on Feb 10, 2025
Staff friendly and exceptionally efficient, hotel clean and comfortable, breakfast tasty and great value, transfer from da nang airport efficient and value. A well run establishment. If ever in Hoi an again would definitely use. ......
Guest User
Stayed in Jul 2024
Other
10/10
Outstanding
Posted on Aug 7, 2024
Nice place and great staff. Cool pool and good breakfast. We really enjoye it. It has a great location close to the ancient town, w/ Big rooms, tall ceilings and colonial architecture. Why does TA make me keep typing? I dont always want to make a long review.
Guest User
Stayed in Apr 2024
Traveling with friends
10/10
Outstanding
Posted on May 7, 2024
This hotel is very nice. I stayed here with my friend, and we loved it. The location is perfect, surrounded by small cafes and walking distance to the old town. You can rent a bike if you want, and the staff will help you. The staff is so nice, sweet and helpful especially the women named Helen. We felt very safe here, we even extended our stay with 2 more nights
Guest User
Stayed in Feb 2024
Other
6.0/10
Posted on Feb 29, 2024
We had now visit Hai Au Hotel many times, but this time, there was nearly no guest at the hotel. Before Covid-19 hotel had a great breakfast buffet, but this time there was coffee/Tea made from powder including sugar and not really hot. Egg or omelet made hot, 2 baguettes without butter and jam. Hot lemonade? and cold yogurt if you asked for it the day before. You also need to set a time for your breakfast? We had vacation, and will not wake up by a clock. Before the hotel had a really good cleaning,but this time it only took 3 minutes to clean room, including empty the toilet paper bucket, there for some reason not have a plastic bag inside? No cleaning of floor, toilet sink and bathtub. The beds were not made only the duvet covers were folded and smoothed. Hotel need to take Covid 19 seriously and made a better cleaning. This was the worse cleaning we had had in our long vacation in Thailand and Vietnam. Hotel had also a note hanging stating that the Hotel Taxi are cheaper than Grab or other taxi transporting you to Airport/railway station, but this are NOT true. Just ask in town for a price, and you will earn some US$. Not sure we will go back once again.