Hotels near Nelly's Garden, Iloilo City

The hotel has a good location. The room is spacious enough, and the food selection is also good. However, our overall experience was disappointing. First, the room air-conditioning unit was very noisy, which affected the comfort of our stay. Second, some personnel were less attentive and, sadly, came across as condescending. One particular incident happened when one of my friends asked for extra tissue paper. The staff simply said that the only tissue available was the one already provided on the table. However, when I was the one who asked for extra tissue, they gave me some. This was disappointing because it showed inconsistency in service. Guests should be treated with the same attentiveness and courtesy, regardless of who is asking. Another unpleasant experience happened after we had dinner at Festive Mall. We bought takeaway drinks from Starbucks and passed by the hotel pool area. Since there were no other guests there, we sat down for a while to enjoy the view. However, one of the bar personnel immediately approached us and, in an arrogant tone, said that outside food and drinks were not allowed. I understand that hotels have policies, but the way the policy was communicated was offensive and unnecessary. I also booked a room for three guests, but the amenities provided were only good for two. I still had to call and request the additional items. Honestly, I do not usually book hotels like this because I often feel they are not worth the money. I booked this stay mainly so my friends could experience it. Unfortunately, this experience turned out to be very disappointing. Overall: Good location, spacious room, and good food selection. However, the service needs serious improvement. For the price, I expected better promptness, gentleness, attentiveness, and consistency from the personnel. Sadly, I have experienced better service from other hotels with lower rates than Richmond.

Had a wonderful stay as a couple celebrating our wedding anniversary. The room was spacious, clean, cozy, and well-maintained. The staff were very accommodating and always greeted us with a smile. The location was convenient, and the amenities made our stay even more relaxing especially the pool🤩. Breakfast was also delicious with plenty of choices. Overall, it was a great experience and I would definitely recommend this hotel to family and friends🥰 Looking forward to staying here again!

Excellent Stay with Outstanding Staff Support We stayed one night at Del Rio in Iloilo and it turned out to be a memorable experience, thanks mainly to the incredibly caring and professional Front Office staff. During our stay, I suddenly experienced a massive abdominal pain . The FO team was amazing — they immediately assisted me, provided painkillers, prepared a hot compress, and even called a medic to ensure I received proper treatment. Their genuine concern and quick action really made us feel well taken care of. I can’t thank them enough for going above and beyond. The breakfast the next morning was incredible, with a wide variety of choices ranging from delicious local Iloilo dishes to continental options. Everything was fresh and tasty — definitely one of the highlights of our stay. We also loved having direct access to the Esplanade, which made for a perfect morning run with beautiful views. The only downside was that the pool was not operating during our visit. Overall, despite the short stay, Del Rio left a very positive impression because of its helpful staff and great breakfast. We would definitely consider staying here again on our next visit to Iloilo. Highly recommended!

Covenience, comfort,quality service could have been perfect if there is a pool. Check in and check out is quick and smooth. Food is really good. The place is more worth than what you pay. The location is very convenient as there's restaurants, cafe, atms nearby. Walking distance from Mcdonalds.The room is clean and kept tidy with complete, toilettries. I love the sleepers and just like any Seda hotels their service is excellent! And if theres something i want to recommend to the management is to check the slightest trouble with water pressure.

The staff were accommodating, and both the hotel and our room were clean and well-maintained. The location is very convenient—close to restaurants, shops, Iloilo Central Market, and the port. My only concern, which I also noted in their feedback form, was the water. The shower water seemed salty and slightly sticky, almost like seawater. Aside from that, everything else about the stay was pleasant. Breakfast is served plated and is quite filling, and the internet connection is reliable. Overall, it offers good value for money.

The hotel is located at city central, walking distance to the SM mall and Filipino- Chinese friendship Arch. Room is cozy and clean, can’t wait to go back there again.

Well done job and very accomodating staffs. The room is well prepared. Keep it up!

The property is easy to find, just outside Iloilo City Megaworld Business District. Its distance from the main road is just enough for guests not to be bothered by the constant sound of passing vehicles. It is safe and peaceful when we stayed there. The check in and check out was seamless and quick, our breakfast arrived on time and was filling.

The room is great. Location is near SM City Iloilo, walking distance. Near the diversion road, didn’t expect that our room has a refrigerator, microwave, sink and even a dining table. Just like a pad. We stayed at Bangkok room, just so know the free wifi can’t reach the room though.

The staff was friendly and helpful since yung isang room is may issue sa AC so I asked her to check and she did pero same padin so she decided so transfer my friend to another room. The location is nice malapit sa mall but about the cleanliness dati okay sya since always kami nag stay dito maybe kulang na sila sa staff that's why other area's is hindi okay but it's a good stay.