Hotels near West San Antonio, San Antonio

Everyone was super friendly, our room was clean and “the best room ever” according to our kids. We were super happy with our stay and we will definitely return!

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The hotel itself is very nice, and the valet and bellhop staff were exceptionally friendly. The location is excellent, right on the Riverwalk, and the bed was very comfortable. The shower had great water pressure; however, if you’re tall, the shower head placement is not ideal—my husband is 5’10” and had to duck to use it. We would consider staying again, but on our last morning the toilet clogged and overflowed onto the floor. This was frustrating, especially since very little toilet paper had been used. Most people would consider a toilet overflow an urgent issue that requires immediate attention. We called for assistance, but no one ever came. It seemed as though staff assumed they could wait since we had a couple of hours before checkout, which was disappointing. As a result, my husband had to go to the ground floor to use the restroom, and we had to navigate around toilet water on the bathroom floor while getting ready.

Great experience. Front desk was very accommodating and very nice. They offered my kids free snacks. Clean and quiet room. Would stay here again.

The hotel far exceeded my expectations. The free hotel shuttle is available, but you need to call the hotel for pickup at the airport. The room was spacious, brightly lit, and relatively quiet on the fourth floor. The air conditioner cools quickly, although it's a bit noisy. The shower's warm water comes on fast. Overall cleanliness was not bad, though there were some stains and a long hair on the towel. The bedding was very comfortable, and I had a good rest.

Lisa - Review house-keeping routine/policy, currently room service is every 3-days and this does not work for our stay. We were there 4-days and on day 3 room wasn't cleaned. Bathroom doesn't have a fan so moisture stays in the room too long as hanging towels over shower bar didn't dry out towels and this cause mildew smell. Trash cans only had 1 plastic liner. Went to check-in counter and requested clean and the next day didn't arrive so i saw the room cleaner with her cart and got fresh towels. On arrival the room had only 3 fresh towels in the bathroom which should have been 4 Suggestion of Improvements 1 - Complete Room service every 2 days 2 - Automatically deliver fresh towels daily as the air is very humid 3 - Trash cans to have multiple plastic liners inside so when trash is removed then there is another one ready to be used, this will keep trash cans cleaner 4 - Review number of occupants and have sufficient fresh towels in the room, 2 people equal 4 towels. 5 - Add bathroom evacuation fan so that moisture from a hot shower will be removed quickly 4 -

We enjoyed the stay. Our stay consisted of 3 nights. Unfortunately we stay during the Covid 19 pandemic. We did not get the complimentary breakfast. But this is a Great hotel. Bonus is the pool. Beautiful set up. My only complaint would be, we had to constantly ask for towels. Clean rooms. Decent size rooms. I would definitely recommend this hotel. For sure coming back.

This hotel is cost-effective. Convenient transportation and price is OK. The neighborhood is a little bit biased. But if there is a car, it is not a problem. The overall law is quite satisfactory.

The hotel looks more run down than the photos portrayed. Homeless people just around the corner, and that made us a little uneasy... but they seemed to keep to themselves and posed no immediate threat. Wallpaper peeling in multiple places, shower curtain torn at 2 places where attached to the shower rod, wires under AC exposed and could pose a tripping hazard. The room is dark, with 4 lamps and one wall light by the door. The lamps just lit the room somewhat. The bathroom lights were also dull. Beds were comfy. Shower was nice, needed a slip mat though. View out the back windows was awful. And on Thursday nights and maybe the weekend, there's an outdoor band playing right next door, loud enough to keep you awake into early hours. Only 1 of the 2 elevators was operating, and it broke down twice on two different days. The staff was very quick at getting it fixed, and it seems this is a common occurrence with a note on the wall giving a warning. Breakfast was good, but bacon would have been nice. The staff was amazing, sweet, and considerate of our needs. If you don't mind ”not new”, then this hotel would be nice for you. Connie from TN Stayed 3 nights