Berlin Luxury Hotels

"Unfortunately, the pool was closed and the sauna was required to login and the sauna area was able to use just 1 hour. The opening hours of the sauna from 14:00 to 20:00 on weekends are absolutely unacceptable for such a luxury hotel. We were very angry about it. When booking we have not received any information about the time in the spa is so regulated and it is completely closed in the pool area. At the reception, we received information that the pool was closed due to energy saving measures and also lacked staff. We believe that then the overnight prices must be adjusted accordingly if a significant part of the services cannot be provided. Unfortunately, we could not enjoy our stay as we intended!"

"We booked this hotel in advance for our Bruno Mars concert at The Olympiastadion and to explore the City of Berlin. The location is amazing for couples, solo travelers and families. Everything is at walking distance, and there is always bikes available to rent. Using the bike every monument, restaurant and shopping mall was reachable in 15 minutes. I also was pleased that during our stay they put the World Cup on the big screen, was a lot of fun. Definitly worth its price!"

"The hotel's decor and facilities feel a bit dated, giving it the vibe of an old local establishment. The room was very spacious, more than enough for two people, and the bathroom was also large, though the sink was quite high – perhaps for taller Europeans. There's complimentary water in the room, but it's only replenished when the room is serviced. You need to hang the 'Please Clean' sign on the door if you want housekeeping. We stayed for 4 nights and our room was only cleaned twice, providing only two bottles of water, as we didn't realize we had to hang the sign for cleaning. The hotel has convenient parking for 30 Euros/day. The front desk service was excellent, very warm and attentive, and communication in English was easy. The hotel's location is superb, with an Asian supermarket, Chinese restaurants, local eateries, and Italian restaurants nearby, along with many shopping malls and a 24-hour McDonald's. There was also a Christmas market. It's not far from attractions; a 9.5 km walk will get you to the TV Tower, Museum Island, etc. Driving is also an option, but parking near the attractions is difficult. Overall, I'm very satisfied!"

"This hotel is super close to the Central Station, which is perfect if you're traveling with a lot of luggage. The breakfast spread is generous, and the rooms are clean and tidy. There's a food court right across the street with plenty of dining options. Plus, getting to the bustling shopping district is a breeze."

"Beautiful hotel, and the location is fantastic! However, the shower drain was very slow, and the bathroom was a bit small, making it difficult to open luggage. Other than that, no complaints."

"The Ritz-Carlton, Berlin ⭐ 9/10 💰 Value for money: 10/10 A refined luxury hotel in an exceptional Potsdamer Platz location. The rooms are generously sized at approximately 40 sqm, perfectly proportioned, with an interior executed to near perfection. The atmosphere is calm and composed, and the service is polished, discreet, and highly professional. Luxury hospitality is ultimately remembered less by rules than by judgment and generosity. When pricing or policies feel disproportionate, the moment lingers longer than the gesture itself—and guests inevitably carry that memory forward. A more flexible approach would have elevated an otherwise outstanding experience. An exceptional hotel overall, offering remarkable value within its category."

"Let's start with the positives: The location is excellent, right next to the U2 subway station and very close to the U6. If you have the Berlin WelcomeCard, getting around by subway and bus is super convenient and saves you a lot of walking. There's a Rewe supermarket across the street with a great selection of food, and their salad bar and hot food counter are both excellent. Now for the negatives: The staff were arrogant and rude. I waited in line to check in for almost 20 minutes when a white man just walked up and stood next to the queue, not bothering to line up. After the person in front of me finished, I walked up to the front desk with him. He said the balding male staff member at the desk had called him over. I told the male receptionist that everyone was queuing and should be served in order, but he insisted he had called that specific white man. At this point, another front desk was free, so I didn't argue and moved to that one. This is where it got even more interesting. When I tried to pay the deposit in cash, the female receptionist said they don't accept cash. Isn't it illegal in any country to refuse legal tender? And who says everyone has a credit card? I didn't want any trouble, so I pulled out my credit card, but for some reason, it wouldn't go through. Finally, this female receptionist said her colleague could accept cash, and indeed, the colleague came over and took the money. But if I hadn't asked, they wouldn't have even given me a receipt. For a hotel costing over 2,000 euros a night, they don't provide bottled water unless you're a Hilton Silver member or higher. The coffee is also terrible instant coffee, the worst among the four hotels I stayed at on this Europe trip. The facilities are old but reasonably well-maintained. In short, besides the location, there are no redeeming qualities."

"Despite the great location, I cannot recommend this hotel. It falls far short of InterContinental’s five-star standards. My room was poorly maintained, with uncomfortable, gritty bedding and lackluster housekeeping that failed to clean basic items like a used tea cup or tidy the room while I was out. It felt more like a two-star establishment than a luxury hotel. I am extremely disappointed with the service and strongly urge management to take immediate action."

"I requested a high-floor room, and the hotel thankfully accommodated. The room was incredibly spacious with a fantastic view – absolutely perfect, and the service deserves a special mention. The location is super convenient, within walking distance to landmarks like the Brandenburg Gate, Reichstag Building, Sony Center, and Potsdamer Platz. Right in front of the hotel, there's also a section of the Berlin Wall and the ruins of Hotel Esplanade, which survived the war. From my floor, I had easy access to the gym, sauna, and pool. The sauna is a dry sauna, and the pool is quite nice."

"The hotel is surrounded by excellent amenities. It's a 10-minute walk to the zoo, and there are bus and subway stops right outside. The breakfast spread is generous, and both the gym and swimming facilities are well-equipped and complete. The front desk staff are welcoming and provide excellent customer service."