The Sphere Serviced Residences Managed by HII Reviews

Response from Property: Dear Valued Guest, Thank you so much for your outstanding review! We’re delighted to know you enjoyed your stay and appreciated the amenities, cleanliness, and service. It’s wonderful to hear that you found the room comfortable, the booking process smooth, and the location convenient for your needs.Your kind words mean a lot to us, and we truly look forward to welcoming you back on your next visit to Makati.Warm regards, Allan Edison Castro Front Office Manager

Response from Property: Dear Valued Guest,Thank you for your feedback and for rating us very good in all areas. We understand you found our rates a little higher than expected, though we’re glad you still appreciated our amenities, cleanliness, surroundings, and service.While Herald Suites Polaris may be your preference, we’ll be here should you decide to stay with us again — and we’ll do our best to show you the value that keeps many of our guests coming back.Regards,Allan Edison CastroFront Office Manager

Response from Property: Dear Valued guest,Thank you for taking the time to share your feedback and suggestions following your recent stay with us. We truly value your insights and appreciate the thought you put into helping us identify areas where we can improve.Please rest assured that your comments have been shared with the relevant teams and are being carefully reviewed as part of our ongoing efforts to enhance guest comfort and overall experience. Feedback like yours plays a vital role in helping us maintain and elevate our standards.We hope to welcome you back soon and look forward to providing you with an even better stay in the future.Warm regards,Allan Edison CastroFront Office Manager

Response from Property: Dear Valued Guest,Thank you so much for your outstanding rating and wonderful feedback! We’re delighted to hear that you enjoyed the fresh atmosphere in our hallways and appreciated the friendliness and attentiveness of our staff.It’s great to know that you would recommend us and plan to return — we truly look forward to welcoming you back for another pleasant stay.Regards,Allan Edison CastroFront Office Manager

Response from Property: Dear Valued Guest,Thank you so much for sharing your feedback and for choosing to stay with us regularly. We’re delighted to know that you appreciate our location, cleanliness, and well-maintained facilities. Your kind words truly encourage our team.We’ve also noted your comments regarding the amenities and service, and we’ll continue working on further improvements to make your future stays even more enjoyable.We look forward to welcoming you back again soon!Warm regards,Allan Edison CastroFront Office Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share such a detailed review of your stay with us. We’re delighted to know that you enjoyed our convenient location, cozy studio apartment, and the warm service from our front desk team. It’s also wonderful to hear you appreciated the cleanliness, gym, and pool.We’ve noted your feedback about the building’s age and the sunlight in the pool area. Your comments are valuable and help us identify areas where we can enhance the guest experience.We truly appreciate your recommendation and look forward to welcoming you back on your next visit to Makati.Warm regards,Allan Edison CastroFront Office Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to leave your review regarding your recent stay at The Sphere Serviced Residences.We're pleased to know that you found our place clean and nice, and that the amenities, cleanliness, surroundings, and service met your expectations. Your rating of 8/10 is appreciated, and we’re always striving to turn good experiences into great ones.If there’s anything specific you feel we can improve to make your next stay a perfect 10, we would love to hear from you. Your feedback helps us serve you—and all our future guests—even better.We hope to welcome you back soon!Warm regards,Allan Edison CastroFront Office ManagerThe Sphere Serviced Residences Managed by HII

Response from Property: Dear Valued Guest,Thank you for your outstanding rating and kind words! We're delighted to know you had a pleasant stay and appreciated our amenities, cleanliness, and service.We also appreciate your feedback regarding the air conditioning and will make sure our team checks and addresses it promptly. Your comfort is very important to us.We look forward to welcoming you and your sister back soon!Warm regards,Allan Edison CastroFront Office Manager

Response from Property: Dear Valued guest,Thank you for sharing your feedback. We're glad to hear that you found the room spacious and comfortable. However, we sincerely apologize for the issues you encountered with the odor and signs of mold in the bathroom. This is certainly not the standard we strive for, and we will immediately investigate and address these concerns to ensure that future guests do not experience the same.Your feedback is invaluable to us as we continually work to improve our guest experience. We truly appreciate you bringing this to our attention, and we hope to have the opportunity to welcome you back for a much more pleasant stay.Best regards,Allan Edison CastroFront Office Manager

Response from Property: Dear Valued guest,Thank you so much for your fantastic review! We're thrilled to hear that you had such a wonderful stay with us and that we’ll be your go-to choice whenever you visit Makati. It’s great to know that our location, spacious rooms, and amenities met your needs, and we’re especially happy that you enjoyed the quiet atmosphere of the CBD during the weekend. We’ll be sure to share your kind words with our staff – they’ll be pleased to hear their efforts made a positive impact on your experience.We look forward to welcoming you back for another enjoyable stay!Warm regards,Allan Edison CastroFront Office Manager

Response from Property: Dear Valued guest,Thank you for your fantastic review! We're delighted to hear that you enjoyed the spacious room and found our location perfect for your business needs. We understand that a large room can sometimes feel a bit too spacious, but we're glad it worked well for you overall!We look forward to welcoming you back for your next visit and are happy to be your choice for future business trips.Best regards,Allan Edison CastroFront Office Manager

Response from Property: Dear Valued Guest,Thank you for your outstanding review and for taking the time to share your experience!We’re thrilled to know you had an amazing two-week stay with us and appreciated our 24/7 service and security, cleanliness, and the well-maintained pool and gym. It’s also wonderful to hear that our central location in Makati added to your convenience and enjoyment.We truly appreciate your kind words and hope to welcome you back again soon!Warm regards, Allan Edison Castro Front Office Manager

Response from Property: Dear Valued Guest,Thank you so much for your wonderful review! We're thrilled to hear you had such a great experience at The Sphere. It's fantastic that you enjoyed the upgrade to the suite, the included meals, and the convenience of our location. We always aim to make our guests feel special, and we're so glad we were able to do that for you. We hope to welcome you back soon for another perfect stay! Allan Edison Castro Front Office Manager

Response from Property: Dear Valued Guest,Thank you for your outstanding review! We’re delighted to hear that you had a great stay and that our friendly staff made your visit even more enjoyable.It was our pleasure to host you, and we look forward to welcoming you back to The Sphere Serviced Residences for another wonderful stay.Warm regards,Allan Edison CastroFront Office Manager