It was very strange that the key card here uses a red light and multiple beeps to open the room door. Normally, hotels would just have a green light and one beep to enter. Here, you have to wait for the light and beeps to finish flashing before you can enter. At first, I thought the key card wasn't working, so I went to the front desk to ask for a new card or a different room.
It was very comfortable, and I appreciated the glow-in-the-dark star stickers on the ceiling. However, there were no tissues provided, and no laundry service.
first of all, the man at the reception did not check that we had already paid for the room. He presented a bill that needs to be paid now. I said several times that we have already paid for the number and showed a copy of the bill. He denied it, but he did a better search and found that we are already paid. He just said it was the software's fault, not his. I have been flying to Hamburg for almost 3 years and staying for a few days and booking a hotel. I have never had such a misunderstanding in other districts of Hamburg. Upon entering the room, everything was clean, but the bedding had an unpleasant smell..