Guest Reviews of Greentree Inn (Shanghai Hongqiao Airport, Zoo Metro Station)
8.9/10
1866 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.9
Amenities8.7
Service9.0
Cleanliness8.9
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Positive reviews(1756)
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Convenient location(177)
Great value for money(131)
Friendly front desk staff(116)
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Close to airport(50)
Delicious breakfast(38)
Perfect for business trips(36)
Negative reviews(110)
MoonLight月光
Superior Double Bed Room With Uniform Pressure Health Pillow
Stayed in Aug 2025
Business traveler
2 review
8.5/10
Very Good
Posted on Sep 9, 2025
It was a pleasant experience and much convenient
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的點評,我們會再接再厲不辜負您的好評。我們會 更認真的對待每一個細節,打造一個更舒適的環境,期待您的再次光臨,祝您旅途愉快
Martin Georg Wilhelm
Family Room With Uniform Pressure Health Pillow
Stayed in Aug 2025
Family
5 review
5.5/10
Posted on Sep 23, 2025
It's well known the reviews on Trip, especially for local hotels, are just fake but this case was probably the most blunt example I've seen.
It's very cheap but you get exactly what you pay for. Especially the smell of cigarettes and lack of cleaning was annoying. The beds were quite nice though.
Response from Property: 尊敬的客人,非常抱歉給您帶來了如此糟糕的入住體驗,對於房間衞生問題我們深感愧疚,這完全不符合我們的服務標準。我們已經第一時間將您反饋的情況同步給客房和質檢部門,會立即進行全面排查整改,對相關區域進行整改,並嚴肅核查問題原因,加強員工培訓管理,絕不再發生類似情況。再次向您致以最誠摯的歉意!
Gomez
Superior Double Bed Room With Uniform Pressure Health Pillow
Stayed in May 2025
Solo traveler
20 review
9.5/10
Amazing
Posted on Jun 16, 2025
This is my favorite hotel/inn in Shanghai. The price is very reasonable for Shanghai, it's only about a 12 minute walk to the Shanghai Zoo subway. The rooms have hotel water. The A/C works well. But the electric outlets are limited, tho. There's only one functioning socket sometimes. But overall, it's a very good place to stay.
Response from Property: 尊敬的賓客:您好!感謝您對 格林各方面的認可!但是我們知道距離您心目中的全五分標 準還有一定的差距,我們會繼續努力的!祝:開心每一天!
Guest User
Superior Double Bed Room With Uniform Pressure Health Pillow
Stayed in Jun 2025
Business traveler
17 review
5.0/10
Posted on Jul 23, 2025
Regarding to fee and price, it is acceptable, but the room was so dirty
Response from Property: 尊敬的客人,非常抱歉此次入住讓您因房間衞生問題體驗不佳,這完全不符合我們的服務標準,我們對此深感愧疚。關於您提到的費用和價格問題,能得到您的認可我們很感謝,但房間衞生是基礎保障,沒做好就是我們的失職。我們已立刻核查並對相關區域進行徹底清潔整改,同時加強了對客房清潔流程的監督和培訓,確保今後不再出現類似情況。再次為給您帶來的糟糕體驗致歉,真誠希望能有機會彌補,邀請您再次光臨,讓我們用實際行動證明改進,期待您的諒解。
Anonymous User
Family Room With Uniform Pressure Health Pillow
Stayed in Feb 2024
Family
8 review
6.0/10
Posted on Apr 16, 2024
Simple hotel. Room and bed were acceptable. Bathroom shower head wasn't working properly. Whole bathroom would get wet. General area reeked cigarette smoke. Would choose other hotel next time.
Response from Property: Dear guests: Thank you very much for your valuable suggestions. We will pay more attention to the details in this regard and do better for your next visit!
德福
Superior Queen Room
Stayed in Jan 2024
Solo traveler
19 review
10/10
Outstanding
Posted on Mar 1, 2024
Good place , very clean room , walking distance from Metro station but there is not good restaurants near by !
Rest all good
Response from Property: Dear guest, thank you for your recognition of us. We sincerely strive to meet every customer's needs.
Towards. We will definitely work harder to create a five-star standard. We look forward to your next trip and we can create a more perfect experience for you.
Beautiful service.
Xico
Superior Double Bed Room With Uniform Pressure Health Pillow
Stayed in Nov 2023
Couple
32 review
6.0/10
Posted on Jan 9, 2024
We stayed in this hotel just for few hours because we had a very early flight in hongqiao airport. Good enough for that.
Response from Property: The hotel’s reply:
Dear Guest Officer, thank you very much for your support of the hotel. We are still a little bit disappointed that we did not get your full 5-point praise. Maybe it is because the hotel has not done enough. We hope that you will come back next time. If you come, you can point out our shortcomings to us, and we will work hard to do better. Our attentive service allows every customer who comes to the store to feel the warmth of home. We hope that our service can bring you more surprises and Touched and looking forward to your next visit!
Julien MILLION
Superior Queen Room
Stayed in Apr 2024
Business traveler
40 review
6.5/10
Posted on May 26, 2024
Nice location and clean room.
I often stay there when i need to go in the exhibition center.
Just missing a nice European breakfast.
Response from Property: Hello dear customer! Thank you for your valuable opinion! We must review our shortcomings and actively correct them. Try our best to achieve your satisfaction, welcome to supervise! Thanks!
Usmans family
Superior Queen Room
Stayed in Jan 2024
Family
2 review
10/10
Outstanding
Posted on Feb 18, 2024
The hotel is affordable, cost effective, at an ideal location for travelers taking the trains to Shanghai Hongqiao railway station and flights at Shanghai Hongqiao Airport. A million stars!
Response from Property: Dear guests: Hello! Thank you very much for your stay and appreciation! Glad to have a great time with you on your outing. Your appreciation is a great encouragement to the hotel and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back to experience again, I wish you a happy life!
Pow Sing Chiu
Superior Double Bed Room With Uniform Pressure Health Pillow
Stayed in Jul 2024
Solo traveler
1 review
7.5/10
Posted on Aug 30, 2024
Sizeable room and good front desk service
Response from Property: 尊敬的賓客:您好!感謝您對 格林各方面的認可!但是我們知道距離您心目中的全五分標 準還有一定的差距,我們會繼續努力的!祝:開心每一天!
Guest User
Superior Queen Room
Stayed in Dec 2023
Couple
4 review
2.5/10
Posted on Feb 25, 2024
The room is literally the worst i have ever been to , bed is hard and is making too much noise , the walls are so scratched , and the place is so dirty , i found 2 insects alive inside the room
Response from Property: Dear guests: Hello! Thank you for choosing Green, we are honored to serve you. At the same time, thank you for your valuable suggestions to us. We know that this is the greatest love and help to us. We will seriously study and solve it to provide you with a more comfortable and warm stay experience. All the hotel staff look forward to your stay again!
Hamza Farooq D
Superior Twin Room With Uniform Pressure Health Pillow
Stayed in Jul 2024
Business traveler
3 review
10/10
Outstanding
Posted on Aug 18, 2024
Great hotel. Very good location. Helpful staff
Response from Property: Dear guests: Hello! The stream is slow and the time is soft. Thank you for your support. We will continue the good quality and more perfect service as always. Thank you for your support and love. We look forward to your visit again. I wish you a happy life every day. !
Anonymous User
Superior Twin Room With Uniform Pressure Health Pillow
Stayed in Nov 2024
Traveling with friends
30 review
10/10
Outstanding
Posted on Dec 25, 2024
Economical, satisfied 👍
Response from Property: 感謝客官的認可,始於方便,安於放心,格林 祝您天天好心情!
Flyfabio
Superior Double Bed Room With Uniform Pressure Health Pillow
Stayed in Apr 2023
Business traveler
17 review
7.0/10
Posted on May 13, 2023
Location for me was just so so. The room was a little small but cleaned enough. It's good hotel to spend a night.
Response from Property: Dear guests, thank you very much for your comments on our hotel, we will make persistent efforts to live up to your praise. Take every detail more seriously to create a more comfortable environment, look forward to your visit again, and wish you a pleasant journey
Ryan Ooiiiiii
Superior Queen Room
Stayed in Mar 2023
Business traveler
15 review
8.5/10
Very Good
Posted on Apr 22, 2023
Overall it's a good stay but a bit far from downtown, suitable for business travellers that wish to stay in Hongqiao area, they accept foreigners to check in and its located within quiet neighbourhoods.
Response from Property: Dear guests, thank you very much for your comments on our hotel, we will make persistent efforts to live up to your praise. Take every detail more seriously to create a more comfortable environment, look forward to your visit again, and wish you a pleasant journey