Wupin · Encounter Baicao Garden · Time Luxury Hotel (Shaoxing Lu Xun Hometown Scenic Area Branch) Reviews

Response from Property: 看到客官好評真的是好激動呢，而且還這麼認可我們的服務！我們酒店力求為每位客官提供最為貼心細緻的服務，為每位客官帶來超值的體驗。梧品酒店是一個富有年輕活力的酒店，以簡約的風格、温馨體貼的服務向客官展示酒店的獨特魅力。酒店位於紹興古城區，距離銀泰城，魯迅故里，倉橋直街等景點都可步行到達。客官的肯定是對酒店最大的支持和鼓勵，我們會用心服務好每一位家人，期待和您的下次相遇！

Response from Property: 您好！非常感謝您選擇入住梧品・遇見百草園・樹下奇遇時光簡奢酒店（紹興魯迅故里景區店），並抽出寶貴時間與我們分享您的入住感受。對於您此次不太愉快的體驗，我們深感歉意，讓您有不好的感受，我們心裏也十分難過。​我們始終致力於為每一位客人提供優質的服務與舒適的住宿環境，每一條客人的反饋對我們來説都至關重要，我們也在不斷努力提升各方面的品質。由於每位客人的喜好和期待有所不同，可能在某些方面未能完全符合您的預期，我們會認真反思，爭取為大家帶來更貼心的服務。​為了表達我們的誠意，您下次入住時，可直接聯繫我們，我們將為您提供 專屬入住優惠，希望能有機會再次為您服務，讓您感受到我們的用心。​紹興魯迅故里景區有着獨特的文化魅力，我們酒店也希望能成為您感受這份魅力的温馨驛站。期待您的再次光臨，相信下一次相遇會給您留下美好的回憶！​祝您生活愉快，萬事順遂！

Response from Property: Dear guests: Hello! Thank you very much for choosing to stay at Wupin Hotel, Meet the Herb Garden, and take your precious time to share your experience with us. We always put our guests' experience first. The details you mentioned make us deeply aware that there is still room for improvement in service connection and facility experience. We are deeply sorry for this. ​Regarding the rest and dining problems you encountered during your stay, we have synchronized them with the guest room, catering and other relevant departments. Taking into account the different sensitivities of different guests to the softness and hardness of bedding and ambient sounds, we will provide more room selection suggestions when booking in the future, and will continue to optimize the quality of guest supplies and sound insulation details. Due to the concentrated customer flow during the morning rush hour, the replenishment rhythm of some food items may not fully meet the demand. We have begun to adjust the meal preparation process and strive to provide a more comprehensive dining experience for each guest. ​A special thank you for your recognition of the parking staff, which warms our hearts. If you come again in the future, please let us know your preferences in advance. We will recommend a room type that better suits your needs and remind you of the dining hours. We hope to accompany you through a pleasant time with more meticulous service. The meaning of travel is to encounter beauty. We look forward to bringing you and your family a quiet and comfortable stay experience like Baicao Garden when we meet again next time. I wish you and your family happiness and all the best! ​—— Wupin·Meet Baicao Garden·Encounter Time under the Trees Simple Luxury Hotel

Response from Property: I am so excited to see the good comments from our customers, and they recognize our service so much! Our hotel strives to provide the most considerate and meticulous service to every guest and bring a great value experience to every guest. Wupin Hotel is a young and vibrant hotel that shows its unique charm to guests with its simple style and warm and considerate service. The hotel is located in the Old Town of Shaoxing, within walking distance of Yintai City, Lu Xun's hometown, Cangqiao Street and other attractions. Your affirmation is the greatest support and encouragement to the hotel. We will serve every family member attentively and look forward to meeting you next time!

Response from Property: I am so excited to see the good comments from our customers, and they recognize our service so much! Our hotel strives to provide the most considerate and meticulous service to every guest and bring a great value experience to every guest. Wupin Hotel is a young and vibrant hotel that shows its unique charm to guests with its simple style and warm and considerate service. The hotel is located in the Old Town of Shaoxing, within walking distance of Yintai City, Lu Xun's hometown, Cangqiao Street and other attractions. Your affirmation is the greatest support and encouragement to the hotel. We will serve every family member attentively and look forward to meeting you next time!

Response from Property: Thank you for choosing to stay in our hotel and thank you for your honest feedback on your experience during your stay. We have sorted out and improved the issues you raised as soon as possible and will provide you with detailed explanations here. Regarding the "Fish Playing in Lotus Stream" twin room, it is just a unique name we gave to the room. Perhaps during the introduction process, we did not fully explain its meaning, which caused you misunderstanding. Later, we will add annotations to the room name introduction section to avoid such situations from happening again. Regarding breakfast service, due to the large number of guests dining that day, staff were not deployed in a timely manner, resulting in a shortage of food supply at 8:30. We have comprehensively optimized the service process, increased food reserves, and flexibly arranged service staff to ensure that every guest can enjoy a rich meal during breakfast time. We are sorry to cause you trouble due to the renovation noise. This renovation is undertaken by a third-party construction team and is not within the scope of hotel management. However, we were unable to obtain and inform you of this information in a timely manner. We have communicated with the construction party and relevant management units, requiring them to strictly abide by the construction time and avoid high-noise operations during guests' rest periods. Regarding WiFi connection, the previous settings did cause you inconvenience. We have now completed the system optimization. Guests can easily connect by simply scanning the code, which greatly simplifies the Internet access process. We apologize again and hope you can give us a chance to make amends. If you have any other comments or suggestions, please feel free to contact us.

Response from Property: Dear guest, thank you for choosing to stay with us and for taking the time to provide your feedback. We sincerely apologize that your experience did not meet your expectations. We have immediately investigated and rectified the issues you raised, and would like to provide you with the following details: Regarding bedding hygiene: Upon investigation, the "hair" you mentioned was actually a small amount of lint from the bed end towel due to its material properties. While not a hygiene issue, your concern was a mistake on our part. We have upgraded and replaced the relevant bedding and increased daily inspections to ensure a cleaner stay. Regarding room card usage: We apologize for the inconvenience caused by not clearly explaining the difference between the room card (for opening the door) and the power card (for inserting the card to access the power). We have optimized the check-in process, with front desk staff providing in-person demonstrations on how to use both cards and adding reminder cards in your room. We would be happy to provide personal guidance for your future stays. Regarding the restaurant experience: Your photos were shocking—despite rigorous daily disinfection, the room still failed to meet pristine standards, highlighting a gap in our cleaning process. We have suspended the use of the current batch of tableware and introduced third-party quality inspection agencies for oversight. Regarding the taste of our dishes, Shaoxing fried noodles are known for their dry, fragrant, and chewy texture, but we regret that we were unable to satisfy you. We will be introducing a "flavor selection service": in addition to local specialties, we will also add personalized options such as light and soft, and will communicate with guests about their taste preferences in advance. Regarding the "missing package contents" you mentioned, all contents are included in the package. To ensure your experience, please communicate with the hotel in advance before check-in so that our staff can make appropriate arrangements. If you have any special needs, please feel free to contact the hotel and we will be happy to serve you. Mr. Lu Xun once said, "Dissatisfaction is the wheel of progress." Your criticism is a precious opportunity for us to improve. If you wish to visit Shaoxing again, we hope to give us the opportunity to make amends and bring you to experience the warmth of this renewed water town.

Response from Property: I am so excited to see the good comments from our customers, and they recognize our service so much! Our hotel strives to provide the most considerate and meticulous service to every guest and bring a great value experience to every guest. Wupin Hotel is a young and vibrant hotel that shows its unique charm to guests with its simple style and warm and considerate service. The hotel is located in the Old Town of Shaoxing, within walking distance of Yintai City, Lu Xun's hometown, Cangqiao Street and other attractions. Your affirmation is the greatest support and encouragement to the hotel. We will serve every family member attentively and look forward to meeting you next time!

Response from Property: I am so excited to see the good comments from our customers, and they recognize our service so much! Our hotel strives to provide the most considerate and meticulous service to every guest and bring a great value experience to every guest. Wupin Hotel is a young and vibrant hotel that shows its unique charm to guests with its simple style and warm and considerate service. The hotel is located in the Old Town of Shaoxing, within walking distance of Yintai City, Lu Xun's hometown, Cangqiao Street and other attractions. Your affirmation is the greatest support and encouragement to the hotel. We will serve every family member attentively and look forward to meeting you next time!

Response from Property: I am so excited to see the good comments from our customers, and they recognize our service so much! Our hotel strives to provide the most considerate and meticulous service to every guest and bring a great value experience to every guest. Wupin Hotel is a young and vibrant hotel that shows its unique charm to guests with its simple style and warm and considerate service. The hotel is located in the Old Town of Shaoxing, within walking distance of Yintai City, Lu Xun's hometown, Cangqiao Street and other attractions. Your affirmation is the greatest support and encouragement to the hotel. We will serve every family member attentively and look forward to meeting you next time!

Response from Property: I am so excited to see the good comments from our customers, and they recognize our service so much! Our hotel strives to provide the most considerate and meticulous service to every guest and bring a great value experience to every guest. Wupin Hotel is a young and vibrant hotel that shows its unique charm to guests with its simple style and warm and considerate service. The hotel is located in the Old Town of Shaoxing, within walking distance of Yintai City, Lu Xun's hometown, Cangqiao Street and other attractions. Your affirmation is the greatest support and encouragement to the hotel. We will serve every family member attentively and look forward to meeting you next time!

Response from Property: I am so excited to see the good comments from our customers, and they recognize our service so much! Our hotel strives to provide the most considerate and meticulous service to every guest and bring a great value experience to every guest. Wupin Hotel is a young and vibrant hotel that shows its unique charm to guests with its simple style and warm and considerate service. The hotel is located in the Old Town of Shaoxing, within walking distance of Yintai City, Lu Xun's hometown, Cangqiao Street and other attractions. Your affirmation is the greatest support and encouragement to the hotel. We will serve every family member attentively and look forward to meeting you next time!

Response from Property: Dear guests: Hello! Thank you very much for your favor and love for our hotel! The pace of progress will never stop. For your trust, we will be more persistent. Wupin Hotel will always stand in this city, waiting for your coming! See you there! Wish you: always smile!

Response from Property: I am so excited to see the good comments from our customers, and they recognize our service so much! Our hotel strives to provide the most considerate and meticulous service to every guest and bring a great value experience to every guest. Wupin Hotel is a young and vibrant hotel that shows its unique charm to guests with its simple style and warm and considerate service. Your affirmation is the greatest support and encouragement to the hotel. We will serve every family member attentively and look forward to meeting you next time!