The Langham, Shenzhen Reviews

Response from Property: Dear Valued Guest,Thank you for choosing The Langham, Shenzhen and sharing your kind feedback.We are delighted to know that you enjoyed our attentive service, the comfort of our signature "Langham Blissful Bed", and the hotel's prime location adjacent to the shopping mall with easy access to the Metro.On your next visit, we invite you to unwind at "Perch" outdoor bar and experience their "Oasis of Warmth" signature cocktail series, a perfect way to relax after a day in the city.We look forward to welcoming you back for another pleasant stay.Wish you a brilliant day!Forest Sun General Manager The Langham, Shenzhen

Response from Property: Dear Valued Guest,Thank you for your continued loyalty to The Langham, Shenzhen and for taking the time to share your heartfelt feedback. We are truly honored that you returned to stay with us after a year and that your experience once again exceeded expectations.It is delightful to know that you appreciated our excellent service, the English proficiency of our staff, and the luxurious dining experiences within the hotel. Your kind words are a wonderful encouragement to our team, who strive to deliver the authentic Langham Way service with genuine care and attention to detail.We look forward to welcoming you back for another unforgettable stay in the near future.Wish you a brilliant day!Forest Sun General Manager The Langham, Shenzhen

Response from Property: Dear Valued Guest,Thank you for choosing The Langham, Shenzhen and for sharing your detailed feedback. We are thrilled to know that you enjoyed the incredible view, smooth early check-in, and the exceptional assistance provided by Mike with your luggage. Your kind words have been shared with him, and he is truly grateful for your recognition.We appreciate your comments regarding the gym facilities and are glad you found the equipment varied. It is also wonderful to hear that you enjoyed both our indoor and outdoor pools.Regarding the muggy smell in the room, please accept our sincere apologies. We are addressing this with our housekeeping and engineering teams to ensure optimal air quality and comfort. As for the TV automatically turning on, we appreciate your feedback. This is part of our integrated room control system designed to provide a seamless welcome experience, but we will certainly review how we can refine this feature to better suit guest preferences.We look forward to welcoming you back for another memorable stay.Wish you a brilliant day!Forest Sun General Manager The Langham, Shenzhen

Response from Property: Dear Valued Guest,Thank you for choosing The Langham, Shenzhen for your staycation and for sharing such wonderful feedback. We are thrilled to know that you had a fantastic experience and enjoyed our clean environment, excellent facilities, and the incredibly friendly service from our team, especially Gina, Sam, and Peter.Your kind words have been shared with them, as such recognition is the greatest motivation for our staff to continue delivering the Langham Way of service. We truly appreciate your support and cannot wait to welcome you back for another memorable stay.Wish you a brilliant day!Forest Sun General Manager The Langham, Shenzhen

Response from Property: Dear Valued Guest,Thank you for choosing The Langham, Shenzhen and for sharing your wonderful feedback. We are delighted to know that you found our staff super friendly and appreciated the cleanliness and quality of our amenities.Your kind words are a great encouragement to our entire team, who strive to deliver the authentic Langham Way service with genuine care. We look forward to welcoming you back for another exceptional stay in the near future.Wish you a brilliant day!Forest Sun General Manager The Langham, Shenzhen

Response from Property: Dear Valued Guest,Thank you for choosing The Langham, Shenzhen and for taking the time to share your wonderful feedback. We are thrilled to learn that you enjoyed your stay with us, from the well-kept facilities and spacious room with city views to the cozy ambiance of the fireplace. Your compliments on our breakfast variety and the excellent service are truly appreciated and will be shared with our entire team.We are delighted that our efforts to create a memorable experience resonated with you. For your next visit, we invite you to explore our afternoon tea at Palm Court, where artistry and flavor blend seamlessly.We look forward to welcoming you back soon for another exceptional stay.Wish you a brilliant day!Forest Sun General Manager The Langham, Shenzhen

Response from Property: Dear guest, thank you for visiting The Langham, Shenzhen and your feedback. We are committed to providing guests with a comfortable living environment with elegant and meticulous service and advanced facilities and equipment. We look forward to meeting you again at The Langham, Shenzhen and providing you with a better living experience. I wish you a wonderful day! Sun Jinghua, General Manager of The Langham, Shenzhen

Response from Property: Dear Guest, Thank you so much for taking the time to share your detailed positive feedback—your recognition of our value, location, and various experiences means a lot to us! We’re delighted that our convenient location near the metro station, diverse breakfast options, relaxing sunset poolside moments, and delicious afternoon tea met your expectations. These elements are carefully curated to align with "The Langham Way," ensuring genuine comfort and enjoyment for every guest. Our Silk restaurant is currently hosting the "La Dolce Vita - An Italian Culinary Journey" buffet dinner on Wednesdays and Thursdays, featuring Sicilian antipasti, wood-fired pizzas from Campania, and Veneto risottos—ideal if you’d like to explore more authentic flavors during your next visit. Thank you again for your support. Wish you a brilliant day! Forest Sun General Manager The Langham, Shenzhen

Response from Property: Dear Guest, Thank you so much for sharing your fantastic stay experience and naming us "one of the best hotels" you’ve ever stayed at—this high praise fills our team with joy! We’re thrilled to hear the kind front desk staff’s room upgrade surprised you with the spacious room, the extra-paid buffet delighted you with delicious dishes, and Anne’s warm assistance at checkout (along with her answers about art installations) added to your wonderful experience. All these reflect our commitment to "The Langham Way"—creating genuine and memorable moments for every guest. Currently, our Perch lounge offers a "Cin Cin @ Langham" experience daily from 18:00 to 21:00, where you can enjoy free-flow selected wines, cocktails, and complimentary signature snacks to unwind. Thank you again for your love and promise to return. Wish you a brilliant day! Forest Sun General Manager The Langham, Shenzhen

Response from Property: Dear guest, Thank you very much for your continued love and choice over the past five years! We are deeply touched by your appreciation for our British style, quiet environment, and warm service, as well as your satisfactory feedback regarding the upgraded room type. This preference is the driving force behind "The Langham Way," which consistently impresses guests with its unique style and sincere service. On your next stay, we recommend you try the English afternoon tea in the "Palace Lounge." The scones paired with specially blended teas complement the hotel's British ambiance and add a touch of ritual to your comfortable stay. I wish you a wonderful day and look forward to continuing to be with you at The Langham in the future! Sun Jinghua, General Manager, The Langham, Shenzhen

Response from Property: Dear Valued Guest,Thank you for choosing The Langham, Shenzhen and for sharing your wonderful feedback. We are delighted to know that you experienced our first-class hospitality and appreciated the warmth of our front desk service along with the cleanliness of your room.Your kind words are a great encouragement to our team, who strive to deliver the authentic Langham Way service with genuine care. We look forward to welcoming you back for another exceptional stay in the near future.Wish you a brilliant day!Forest Sun General Manager The Langham, Shenzhen

Response from Property: Dear Valued Guest,Thank you for your continued loyalty to The Langham, Shenzhen and for sharing such heartfelt feedback. We are truly delighted to know that our classic ambiance and impeccable cleanliness consistently meet your expectations, and we greatly appreciate your strong recommendation.It is always our honor to provide you with an experience that reflects the timeless elegance and attention to detail inherent in the Langham Way. We look forward to welcoming you back for another exceptional stay in the near future.Wish you a brilliant day!Forest Sun General Manager The Langham, Shenzhen

Response from Property: Dear guest: Thank you for choosing the hotel for your fourth staycation and sharing your experience in detail! We particularly cherish your love for the breakfast on the 2nd floor, the afternoon tea and cocktails on the 22nd floor, and your recognition of the dedicated attitude of all service staff. This is also the original intention of practicing the "Langham Way". We are deeply sorry and regretful for the noise you encountered in the executive lounge this week. We failed to create a quiet and comfortable resting environment for you. This is an omission in our service. We have fed this back to the relevant departments and will strengthen on-site order guidance and communication with guests. We will also pay more attention to the experience control of public areas in the future. The hotel's "Palace Lounge" recently launched the "Mu" Light and Quiet Afternoon Tea, which features a soothing atmosphere and exquisite refreshments, may bring you a more quiet enjoyment next time you come. I wish you a wonderful day! Sun Jinghua, General Manager of The Langham, Shenzhen

Response from Property: Dear guest: Thank you very much for your recognition of the value for money offered by The Langham, Shenzhen! We are pleased that the hotel's location, British style, and internet experience have brought you a comfortable experience. We have also taken note of your feedback regarding the restroom. The "22°N Wonderland Afternoon Tea," a collaboration between Tinglang and Stanland, is currently available. The jasmine-inspired white chocolate mousse, cranberry-studded red velvet cake, and specially blended amber citrus tea each incorporate Nordic natural elements, making it a great choice for your leisure time and gathering. I wish you a wonderful day! Sun Jinghua, General Manager of The Langham, Shenzhen