Explore 4-Star Hotels in Tbilisi

The hotel's location is very convenient, right next to the Parliament building. It's up a small slope, so it's quiet. The room was spacious, and they provided water and basic toiletries. It was cleaned daily, and the front desk was always quick to address any issues. The breakfast selection wasn't huge, but it was sufficient. You could order omelets and coffee, and I always left feeling full. It was pretty good and exceeded my expectations!

A wonderful place. Clean and cozy. Friendly staff. I arrived at 1 PM and they offered immediate check-in without any extra charges. When I checked out, I left my luggage for storage. It's very comfortable. The mattress is excellent, and it's quiet. I slept really well. The breakfasts are good. There's a coffee machine in the lobby for guests. I really liked the design. Everything was more than satisfactory for me. The location is excellent. I want to highlight again how well I slept and how friendly the people are. I felt extremely comfortable.

The room is very retro and has a unique design style. The breakfast is also healthy and delicious. I just live near the reception on the second floor. The soundproofing is average.

Excellent hotel, stylish and new. The rooms are comfortable and spacious, with soft and cozy beds. Daily cleaning and complimentary bottled water are provided. The breakfast buffet is good. There's a self check-in and check-out kiosk. The bar staff are very helpful and will even provide ice upon request. A minor drawback is the lack of a mini-fridge and tea/coffee making facilities in the rooms, but these are small details. It's a bit far from the metro and the city center, but for the price, the location is excellent, with shops nearby.

The hotel has a great location, is very clean, and offers a rich breakfast with plenty of vegetables. The room was a bit small, but the mattress was very comfortable. The hotel also has a strong awareness of environmental protection.

The room was small, and the receptionist was friendly but unprofessional. For example, when I asked how to get to Gori, they said I could take a taxi. (It's like telling me to take a taxi from Shanghai to Suzhou—why would I ask if I could take a taxi?) When I asked where the intercity train station was, they said they were new and didn't know. They completely lacked any willingness to help me look it up. Basically, they knew nothing about answering my questions and gave random replies after reading my message. Furthermore, there was no phone in the room; I had to add the receptionist on WhatsApp. As a Chinese user whose phone number couldn't be registered, I also had to download an app to receive necessities like toothbrushes or slippers.

We had a wonderful stay at Mercure Tbilisi Philharmonic. The hotel’s location is excellent—right next to the Tbilisi Concert Hall and within easy reach of the city center, restaurants, and attractions. It’s both convenient and quiet. The rooms are modern, spacious, and very clean, with comfortable beds and thoughtful amenities. Everything felt well-maintained and stylish, reflecting the Mercure brand quality. The staff truly stood out: friendly, professional, and always ready to help with recommendations or requests. Check-in and check-out were smooth and efficient. Breakfast was varied and fresh, offering both local and international options. The overall atmosphere of the hotel is calm and welcoming, making it ideal for both business and leisure stays. I would definitely recommend Mercure Tbilisi Philharmonic and would happily stay here again.

⭐⭐⭐⭐⭐ We were very satisfied with our stay at Museum Hotel Tbilisi. The hotel's location is excellent, within walking distance to all the main attractions of Old Tbilisi. The room was spacious, very clean, and comfortable. Breakfast offered a good variety and was delicious. The staff were exceptionally friendly and helpful, making us feel right at home. The combination of historical atmosphere with modern comfort makes this hotel special. If we return to Tbilisi, we will definitely stay here again and highly recommend it to everyone.

Good hotel, about a 30-40 minute taxi ride from the airport. There's a gym and a small sauna. Breakfasts are tasty, buffet style, though the selection isn't huge. In the bathroom, the toilet flush wasn't working well.

Positive aspects: The hotel is newly opened, and the room itself is clean and well-maintained. Housekeeping is flawless – towels are changed daily, they are clean and in good condition. The bed is comfortable, Wi-Fi works reliably, and the climate control is adequate (neither stuffy nor too warm). The room is equipped with a TV, though the channel selection is limited (no movie channels such as TV1000). Standard amenities are provided: bottled water, slippers, and bathroom toiletries (mini-soap, shampoo, conditioner, and shower gel), although body lotion, toothbrush, and toothpaste were not available. Breakfast is quite basic, but all items are fresh. I would also like to acknowledge the staff member who quickly resolved an issue with a steamer – she was smiling, friendly, and efficient. 1. Check-in experience and guest information: Upon arrival, there was no warm welcome, no escort to the room, and no luggage assistance. No in-room information was provided regarding Wi-Fi access, hotel services, bar prices, or the schedule of the conference (timing and location). All of this had to be inquired about separately after check-in. Additionally, the front desk had difficulty locating my reservation, which caused unnecessary delay. I stayed at this hotel to attend a conference that lasted from early morning until late evening. Unfortunately, instead of a good rest, I had a terrible experience that completely ruined my stay. 2/ Security issue (a nightmare at night): At around 3 a.m., while I was fast asleep before an important day, strangers walked into my room without any prior notice – they opened the door with their own key card. They were just as shocked to see me as I was to see them. Imagine waking up to find unknown people in your private space. Not only is this a serious breach of security and privacy, but a little while later I was woken up again – this time by a receptionist who came to personally apologize for the earlier intrusion. Instead of handling this in the morning or at least calling first, they woke me up a second time. I couldn't fall back asleep afterwards, and I had to get up very early. 3/ Staff response (dismissive and unhelpful): In the morning, I went to the front desk to ask how this could have happened and what the hotel was willing to offer as compensation for my ruined sleep and emotional distress. The female receptionist gave me a cold, cynical reply: ”We already apologized to you – what more do you want?” and ”You didn't sleep? That's your problem. We said sorry.” This attitude is completely unacceptable in the hospitality industry. She made no effort to understand the situation, offered no solution (be it a discount, a complimentary service, or even basic human empathy). For them, a formal ”sorry” seems to be a free pass for any mistake. Conclusion: This hotel cannot guarantee the most basic things – your safety and a good night's sleep. And the staff clearly don't know how to handle guest complaints except with arrogance and indifference. You cannot get back the sleep you lost at 3 a.m., and the feeling of insecurity stayed with me for the rest of my stay. I cannot recommend this hotel to business travelers or tourists alike. If you value your peace of mind, decent service, and actual safety – look elsewhere. Apologies don't replace quality rest, and the staff attitude here is truly disappointing.