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9.3/10
Great
GGuest UserThe hotel is sort of boutique but generally careless service and no smiles from the staff remembers starting from front desk ending with cafeteria personnel.
It was disappointing to see knowing Georgians generally r very hospitable and willing to help.
These ones acted like u drag them with ur stupid questions and they have to go extra mile for free.
U speak English or Russian to them does not matter. They do not care about u or about ur business that u chose their hotel vs others.
Breakfast was fine but nothing special. Everywhere I felt like they didn’t expect u and why u even came.
The location is convenient to the subway.
The hotel across has a patio and people there got excited because of drinking and were sooo load u cannot sleep and I had to call the staff to calm them down and get some sleep.
The previous hotel I stayed in Tbilisi close to Freedom square was much nicer.
So I will not recommend this one.
Mmyp3uLkoУдобное расположение в шаговой доступности от станции метро. По пути в отель присутствуют магазины и пункты обмена валют. Территория отеля и сам отель содержаться в чистоте. На ресепшене вежливы и внимательны. Номера убраны. Полотенца, халаты, тапочки, шампуни и тд все в наличии. Уборка каждый день.
YYunxingjiI stayed for four days and had a truly fantastic experience! The front desk staff were incredibly warm and friendly. The hotel itself was spotless, and our room was cleaned daily with fresh towels provided, which was a nice touch. Its location in the Old Town is perfect for dining, with a delicious Chinese restaurant just a few minutes' walk away. The convenience extends to sightseeing; all major city attractions are within easy walking distance. Plus, the meeting point for my organized day tour was also just a short stroll away. The hotel breakfast was quite substantial too, adding to the overall positive stay.
GGuest UserStays at 3rd floor with a good view on the mountains. But to see the greatest view better go by stairs, not elevator.
Truly attentive, friendly, and helpful staff that can help you anytime.
The great recreational facilities listed on the website are all available and in good working order.
The restaurant deserves special attention. We tried a variety of dishes during our stay. Georgian cuisine is simply delicious. I highly recommend trying the cream soups and khinkali.
I’d like to add that the cheese pancakes were delicious, but I would have liked to have them—and the various breakfast options—served earlier; I missed having breakfast served early.
I’d also like to see a map or at least a bus schedule with the routes. That was definitely missing, and it wasn’t always easy to figure it out on my own using the apps.
And there are also lots of different birds in the area. I wasn’t able to do it on this trip, but maybe someone else will be lucky enough to wait for them and feed them by hand.
I wish this wonderful place and the people who work here all the best and continued success.
AAnonymous UserThe hotel itself and its amenities are nice. The swimming pools (indoor and outdoor) look pretty good and the lobby is very clean and stylish. The bar at the swimming pool and on the first floor is pretty nice, cocktails were amazing although little pricey.
However, the service was questionable. First of all, the restaurant on the first floor: waiting time for food - 1h(!), we had to go for lunch to nearby hotel (shoutout to Golden Tulip rooftop restaurant). Secondly, the staff forgot to put mini kits in our room (soap/lotion/razors/cotton pads/shower caps/etc). Thirdly, we went to the pool at 9:30am, there weren’t enough pool towels for 6 people. And lastly the room service was outrageously slow at night. Nobody picked the phone for 15 min. straight, we had to call the reception and guest service. After they took our order, it was another 45-50 minutes before our food came (it wasn’t much just tea and some cheese pie).
Overall, the hotel is ok, but service needs improving. I visited a few Marriott hotels (participant of Marriott Bonvoy program), this one looks like Sheraton, but doesn’t feel like it.
GGuest UserClean and stylish room, excellent breakfast, responsive Russian-speaking staff who immediately offered to find a way out of the force major situation we got into. To the Freedom Square 10 minutes walk; but it is worth noting that the hotel is located on the mountain, on the road to the hotel in a couple of places quite a steep rise.
GGuest UserGreat hotel and helpful staff. I had spent 30 minutes at reception before coming to my room, sorting out the next day’s trip, with the staff who was especially helpful. After that, I came upstairs, changed clothes, and was finally ready to rest. Shortly after, I was asked to come back down just to pay for and collect my laundry (express service to which I had to call and followup for). I was extremely tired and not feeling well, so I asked 3–4 times if they could make an exception and bring it upstairs. They refused, saying it’s hotel policy that all payments must be made at reception, a ridiculous policy for a hotel of this standard. Ironically, the same night we ordered food to the room, and they brought a card machine upstairs and took payment on the spot. I had actually planned to rebook this hotel but I decided against it solely because of this inconvenient and inconsistent policy.
匿匿名顧客The location is undesirable as there's not much fun in the area. Not easily accessible, no proper pedestrian to the supermarket on the left hand side. In the front of the hotel is a always busy road with tonnes of car day and night. The room itself is very clean and functional. I had a good rest. Staff is the best thing here, nice helpful and patient. Breakfast with variety and good.
GGuest UserWe took a taxi from Tbilisi Station to the hotel, which took about 20 minutes. The hotel is in a great location. It is opposite the trade center. The room is clean and hygienic. The hotel has a swimming pool. The breakfast is also very rich. The only drawback is that it is close to the main road and it is a bit noisy at night.