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Verified reviews
Location4.9
Amenities4.9
Service4.9
Cleanliness4.9
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All reviews(385)
Positive reviews(385)
Reviews with photos/video(191)
Delicious breakfast(109)
Convenient parking(29)
Excellent afternoon tea(23)
Loved the view(21)
Perfect for kids(17)
Close to scenic area(10)
Luxurious(7)
Tasty restaurant(7)
Dhamma Asoka
Family Room
Stayed in Nov 2024
Family
4 review
5.0/5
Outstanding
Posted on Dec 4, 2024
Luxurious stay at 恒益堂 with butler service, thoughtful and detailed services provided by the staff, fine dining style breakfast, afternoon tea and super comfy bed. Definitely worth it fof the high quality stay here!
Response from Property: Hello, thank you very much for your recognition of us! The hotel is located on the main street of No. 606 Xizha Street. There are only 11 suites in 3670 square meters, and each guest room is more than 80 square meters. Staying in the hotel, you can enjoy the private cruise experience, foot bath and other special services, there are pure handmade autumn pear paste, and a private butler will serve you throughout the whole process, so that you can better understand Wuzhen...Learn about Hengyitang Health Resort. Looking forward to your stay again! I wish you a happy life!
Xiao Yu
Suite - 1-Room (Balcony)
Stayed in Oct 2024
Couples
1 review
5.0/5
Outstanding
Posted on Dec 2, 2024
The Service was AMAZING! Everything was great, hotel room was clean, new and comfortable/cozy. The breakfast was delicious, fruit was delicious. The vibe fits the theme park perfectly. Had one of the best service/experience here.
Response from Property: Hello, thank you very much for your recognition of us! The hotel is located on the main street of No. 606 Xizha Street. There are only 11 suites in 3670 square meters, and each guest room is more than 80 square meters. Staying in the hotel, you can enjoy the private cruise experience, foot bath and other special services, there are pure handmade autumn pear paste, and a private butler will serve you throughout the whole process, so that you can better understand Wuzhen...Learn about Hengyitang Health Resort. Looking forward to your stay again! I wish you a happy life!
913Q
Guestroom - 2-Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 26, 2025
Great hotel. Staff are friendly & helpful. Breakfast is special
Response from Property: Dear guest,Thank you so much for your kind words! We're delighted to hear that you had a great stay with us. Our team takes pride in providing friendly and helpful service, and we're thrilled that it made a positive impression on you.We're also glad you enjoyed our special breakfast. It's one of the ways we aim to start your day off right.We look forward to welcoming you back for another wonderful experience.
Andy
Family Room
Stayed in Nov 2024
Family
8 review
5.0/5
Outstanding
Posted on Dec 28, 2024
Excellent services. Great and very unique hotel. Huge room. Great breakfast. The pond view has tree blockage and i don't think it's worth it.
Response from Property: Dear guest, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed our excellent services, the uniqueness of our hotel, and the spacious room, as well as the great breakfast. However, we apologize for the inconvenience caused by the tree blockage in the pond view. Your feedback is invaluable to us, and we will look into this matter to see if there are any possible solutions for improvement. We strive to ensure that every aspect of our guests' stay meets their expectations, and we appreciate your honesty in pointing out areas where we can do better. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable and flawless stay.
Samkok
Suite - 1-Room (Balcony)
Stayed in Nov 2024
Family
3 review
5.0/5
Outstanding
Posted on Dec 24, 2024
This hotel is wonderful. Service is excellent. The butler name 格桑is very responsive and helpful. We highly recommend this hotel for the travelers.
Response from Property: Dear guest, Thank you so much for your high praise! We are delighted to hear that you had a wonderful stay and that Gesang provided you with excellent service. Your recommendation means a lot to us, and we look forward to welcoming you back in the future.
Calyste Ho
2-bedroom Suite
Stayed in Nov 2024
Family
6 review
4.5/5
Great
Posted on Dec 21, 2024
We had a positively delightful experience at Hengyi in 乌镇 thanks to our butler, 格桑. He was attentive and meticulous in service both in anticipating our needs and in responding to our requests. More significantly, after he helped us to take a family portrait, he surprised us with a framed photo of the photo taken in under an hour. I was however disappointed to find a soiled towel in the bathroom but our butler quickly had them replaced by the service crew. Ask for 格桑when in your stay at Hengyi. We’d definitely be back to Hengyi at 乌镇!Highly recommend!!!
Response from Property: Dear guest, your words are as poetic and picturesque, making us seem to revisit Wuzhen along with your footsteps. Thank you for choosing Hengyi. We are also very glad that 格桑 could provide you with appropriate arrangements. We are deeply sorry for the small flaw in the cleaning aspect and will immediately strengthen the management. Whether it's the liveliness on a sunny day or the ink-washed Jiangnan in the rain, Wuzhen has a unique charm. Whenever you come, there are different kinds of beauty waiting for you! We are looking forward to meeting you again and continuing to bring you a home-like service. ❤️
Anonymous User
Family Room
Stayed in Oct 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Nov 19, 2024
Feel in love with this charming place 🥰
Our butler is very friendly. Love the whole experience offered!
Response from Property: 您好,非常感謝您對我們的認可!酒店坐落於西柵大街606號主街位置。3670平米衹有11間套房,每間客人面積均在80平米以上。入住酒店尊享私享遊船入住體驗、足浴等專項服務,有純手工製作的秋梨膏,全程有私人管家為您服務,讓您更加了解烏鎮...瞭解恆益堂養生行館。期待您在再次入住!祝您生活愉快!
Scott tang
Family Room
Stayed in Nov 2023
Family
5 review
5.0/5
Outstanding
Posted on Jan 1, 2024
Hotels offer an unforgettable experience that perfectly blends the ancient charm of China with modern luxury.
From the moment we enter the doors of the hotel, our Butler Mrs.竹君 brings us a warm welcome and personalized service that is second to none. The staff is exceptionally friendly and attentive, going above and beyond to ensure me and my family every need is met. They go out of their way to provide genuine hospitality, making us feel like a VIP during out stay.
It is highly recommended one of the best hotel in wu zheng.
6/12
Response from Property: Dear guest: Hello, thank you very much for your recognition of us! The hotel is located on the main street of No. 606 Xizha Street. There are only 11 suites in 3,670 square meters, and each guest area is more than 80 square meters. The two-bedroom suite not only gives you an independent private space, but also meets the needs of traveling with family and friends. It is also the only private pier in the scenic area. Enjoy the only breakfast cruise in the scenic area + stay in the hotel to enjoy the private cruise stay experience, foot bath and other special services. In autumn, there are hand-made peach gum snow pears and autumn pear paste made from nearly 100 kilograms of snow pears and other health products. There are private butlers to serve you throughout the whole process, so that you can better understand Wuzhen...Learn about Hengyitang Health Resort. Looking forward to your stay again! I wish you a happy life!
Guest User
Suite - 1-Room (Balcony)
Stayed in Oct 2023
Couples
1 review
5.0/5
Outstanding
Posted on Nov 27, 2023
Had a fabulous stay at this hotel. Booked for a night to celebrate an anniversary and the hotel was very sweet to upgrade us to a gorgeous huge unit. The personal butler Xiaochen made contact via wechat two days before my arrival and sorted everything for us - restaurant recommendations and reservations, and tours and boat trips and driving instructions and maps - and answered all my questions. During our stay, she and hotel manager Kevin were very attentive and most thoughtful, nothing was too much trouble at all. Breakfast was delicious and plentiful with lots of choice. I particularly enjoyed their herbal sachet making activity. The evening turndown included a herbal foot bath which was very much appreciated after a long day of walking. All in all, a most enjoyable stay. Will return.
Response from Property: 尊敬的賓客:您好,非常感謝您對我們的認可!酒店坐落於西柵大街606號主街位置。3670平米衹有11間套房,每間客人面積均在80平米以上。入住酒店尊享私享遊船入住體驗、足浴等專項服務,秋季有手作桃膠雪梨以及近百斤雪梨熬製的秋梨膏等養生產品。全程有私人管家為您服務,讓您在短暫的旅途中收穫不同的驚喜!同時更加了解烏鎮...瞭解恆益堂養生行館。期待您在再次入住!祝您生活愉快!
Xiangyaoxingfudeniu
Family Room
Stayed in Dec 2024
Family
25 review
4.7/5
Amazing
Posted on Jan 30, 2025
The second photo of the Chinese New Year was taken in Wuzhen. How did the hotel choose this place? It should be fate. I first looked for the famous Wusi Hall in Xizha (probably called this). I read the reviews and found that some people commented that the hotel was suddenly out of service and switched to this place. I searched it and it really met my requirements. Then there was another zero negative review, so I was even more curious. Let's comment on it. The housekeeper will contact you in advance to tell you where to park and pick you up by boat (given once each). The value-added services of the room I booked are for your reference: 1. Free tickets to Xizha Scenic Area (4 tickets); 2. Free tickets to Wu Village Sightseeing Tour (4 tickets); 3. Free first Minbar; 4. Free fruit in the room; 5. Singing bowl/handpan morning sound experience (enjoy after reservation) 6. Reserve VIP parking space, free parking fee; 7. One cruise experience when entering or leaving the store (available between 09:00-16:00) 8. One hotel breakfast/cruise breakfast experience (experience time is 7:30 or 8:40)
9. Butler service;
10. Afternoon tea in the room (14:00-16:00).
This hotel has only 17 rooms and three related Chinese restaurants. Except for breakfast, this hotel does not provide food at other times.
Room facilities: The only shortcoming is that the air-conditioning motherboard cannot be controlled. One day I found that I turned on the cold air-conditioning and could not pick out the two words of heating. I was also puzzled. This can also disappear.
Breakfast: The set meal gives you a choice, which can be full~ The taste is remarkable. If it is not enough, you can order it again without paying. The yellow croaker noodles are bland and oily, the beef vermicelli soup does not taste like beef, and the salty soy milk is not delicious. Everything else is pretty good~ I stayed for three days and basically ate breakfast once.
Hygiene: There is sticky stuff on the toilet, and there is still dust in the invisible corners.
Service: The service is really good. This is perfect. Foot bath tub, afternoon tea, everything is prepared for you. I said I wanted to wash clothes, and the housekeeper reminded me that the central point was not very clean, and gave me laundry detergent and clothes drying rack ~ I always responded to my requests ~ It's quite good ~
Summary: This hotel is very quiet, but it is at the end of Wuzhen. If you want to visit the entire West Gate of Wuzhen, it may take some time ~ but it is very close to Wu Village ~ you can visit it twice, and my husband is also very satisfied. Although there are shortcomings, it can be tolerated.
Original TextTranslated by Google
6/20
Response from Property: 新年好,非常感謝您對我們的認可!酒店坐落於西柵大街606號主街位置。3670平米衹有11間套房,每間客人面積均在80平米以上。入住酒店尊享私享遊船入住體驗、足浴等專項服務,有純手工製作的秋梨膏,全程有私人管家為您服務,讓您更加了解烏鎮...瞭解恆益堂養生行館。感謝您的寶貴建議,我們深知改進方向。期待下次能讓您看到我們的改變,再次光臨會有全新的體驗。祝您生活愉快!
Chenkeledema
Suite - 1-Room, Courtyard-View
Stayed in Jan 2025
Couples
1 review
5.0/5
Outstanding
Posted on Feb 19, 2025
The reasons why I like this hotel are: first, Nanxing Butler's all-round butler service is in place; second, the Dyson hair dryer I brought with me was a bit redundant, so the hotel provided one for me; third, I didn't use the disposable bathtub bag I brought with me, but they were also available here; finally, I was satisfied with the breakfast here, especially the hot spring eggs that I loved 👍The only drawback is that I will not stay on the first floor next time (Suyuan 9) because the noise upstairs was too loud and affected my sleep.
Original TextTranslated by Google
6/13
Response from Property: Dear guest, thank you for sharing your valuable stay experience! We are very happy that Nanxing Butler can satisfy you. The hotel's thoughtful facilities are just what you want. It is an honor that the breakfast can meet your preferences. We are very sorry for the trouble caused by the noise on the second floor. The hotel is a renovation of an old house. Next time we can try different room types and have a different experience! We look forward to your visit again and provide you with a more perfect accommodation experience!
Fengyunlanglangzi
Guestroom - 2-Room
Stayed in Jan 2025
Family
10 review
5.0/5
Outstanding
Posted on Feb 14, 2025
How can I say it? I will come to Wuzhen again just to stay in this hotel! ! !
The second time I came to Wuzhen, I brought my parents and booked a courtyard villa. The space is large enough, with a living room, dining room, and kitchen on the first floor. The two bedrooms on the second floor are also large, and a master bedroom with a bathtub will be larger.
As for the hardware, good hotels are all about the same, so there is no need to elaborate. But the value-added services of this store are really practical and considerate. Check in by boat, get a ticket to the Mu Xin Art Museum, afternoon tea and snacks, and the night bed service also gives a foot bath bucket. It is so healthy to soak your feet after walking around for an afternoon 🤣. We chose to eat on the boat for breakfast the next day. It was a great experience. The most surprising thing was that they took the initiative to take a family photo and printed it out for us, and the shooting skills were very good! Such a small thing really gave us a big surprise and touched us. The housekeepers who picked us up were very professional. We wanted to share the luggage, but they all politely declined. They dragged the luggage very professionally and took the hotel's big umbrella to send us to the parking lot. In short, this store is not just an empty shell with hardware facilities, the service and professionalism are even more surprising. I really hope it can be opened all over the country!
In addition, the dishes and service of his restaurant "Danchafan" are also very good.
An experience that completely exceeded expectations, thank you.
Facilities: complete, good
Hygiene: very clean
Environment: good
Service: perfect
Xizha Scenic Area Ticket Adult Ticket
Original TextTranslated by Google
6/8
Response from Property: Dear guest, hello, thank you for your support and affirmation of Hengyitang. We are honored that you feel satisfied with your stay. Warm and friendly hospitality has always been our goal and goal, and guest satisfaction is always our wish. We will work harder to provide every guest with a comfortable and warm accommodation environment and satisfactory and surprising services, so that guests can feel the warmth of home. We look forward to your visit again and wish you and your family happy every day!
Guest User
Family Room
Stayed in Jan 2025
Family
1 review
5.0/5
Outstanding
Posted on Feb 11, 2025
The hotel is very comfortable and every detail is well done!
Nanxing housekeeper is serious and responsible, and gives five-star praise!
Original TextTranslated by Google
Response from Property: 尊敬的客人,非常感謝您的評價!能讓您在我們酒店享受到舒適體驗,是我們的榮幸。南星管家能得到您的認可,更是給了他們極大的鼓舞。我們會繼續在細節處打磨,期待下次您的到來!
Guest User
Suite
Stayed in Jan 2025
Family
2 review
5.0/5
Outstanding
Posted on Feb 4, 2025
Very satisfied, the hotel facilities are very complete, Gesang housekeeper is very responsible, waiting in the parking lot early, helping with luggage, helping to buy snacks, these two days are very comfortable.
Original TextTranslated by Google
Response from Property: Happy New Year, thank you very much for your recognition of us! The hotel is located on the main street at No. 606 Xizha Street. There are only 11 suites in the 3,670 square meters, and the area of each guest room is over 80 square meters. Stay at the hotel to enjoy a private cruise experience, foot bath and other special services, with handmade autumn pear paste, and a private butler to serve you throughout the whole process, so that you can better understand Wuzhen...Learn about Hengyitang Health Resort. Looking forward to your stay again! I wish you a happy life!
Mengxianren
2-bedroom Suite
Stayed in Jan 2025
Family
4 review
5.0/5
Outstanding
Posted on Feb 3, 2025
I have traveled to many cities before and experienced five-star high-end hotels, but this time the experience of traveling in Hengyitang is particularly good. It can be said that there is no harm without comparison! The whole family was impressed and even planned to stay for a short stay during May Day or summer vacation! Especially the housekeeper, Miss Banxia, the caring service and companionship throughout the whole process made the elderly and children very satisfied, from the initial patient parking guidance to the meticulous pick-up service, warm smile, and careful guidance, so that the cold New Year's heart is warm! In the last farewell, the old man also specially thanked the young lady ❤️ I especially appreciate the hotel management of Hengyitang. All the service staff I met were very enthusiastic and the service was very thoughtful! There are all kinds of warm health fruit teas prepared for the guests in the lobby. Drinking a cup every time you come back from playing will sweep away the coldness of winter! The experience of making sachets in the lobby, from grinding to bagging, is really full of sense of accomplishment when you get the sachets you made! I also want to praise the fruits in the store and the afternoon tea every day, which are super good in appearance and taste! What impressed us most was the thoughtful herbal foot bath every night, which really warmed our hearts from the soles of our feet ❤️Finally, we have to give a thumbs up to the Hanfu costumes worn by the housekeepers, which is the most beautiful scenery in Wuzhen🌹
Original TextTranslated by Google
Response from Property: Happy New Year, thank you very much for your recognition of us! The hotel is located on the main street of No. 606 Xizha Street. There are only 11 suites in 3670 square meters, and each guest room is more than 80 square meters. Staying in the hotel, you can enjoy the private cruise experience, foot bath and other special services, there are pure handmade autumn pear paste, and a private butler will serve you throughout the whole process, so that you can better understand Wuzhen...Learn about Hengyitang Health Resort. Looking forward to your stay again! I wish you a happy life!