Hilton Windhoek Reviews

The hotel Is location in the middle of city and really easy get a round. However one the staff from club saying to me that I took some of the drink outside the lounge. It like call me stealing.

I rarely write reviews, but after seeing this hotel’s stellar ratings—which in my experience do not reflect reality—I felt compelled to share my perspective. Overall Impression The property does not live up to the glowing reviews. The rooms feel more like those of a rundown youth hostel, and while the staff were generally friendly, they appeared poorly trained. The atmosphere reminded me more of a state-run countryside hotel from the Soviet era than of a modern five-star property. The overall experience certainly fell short of the Hilton standards I know—perhaps the lack of local competition explains how it gets away with this. Service Nearly every request required repeated follow-ups at reception. Whether it was asking for extra towels, requesting an additional bed due to a booking error, or ordering room service—nothing was handled promptly or efficiently. Cleanliness & Condition The condition of the room was disappointing. Cupboard doors were falling off their hinges, the minibar was completely empty, and the stained furniture gave the impression of neglect rather than luxury. The photos attached speak for themselves. Comparison In fact, every family-run accommodation we booked elsewhere in Namibia offered better service, higher cleanliness standards, and a much stronger value for money than this so-called five-star hotel.

Completely Unacceptable Service – Very Disappointed My recent stay at Hilton Windhoek was shockingly below the standard I expect from a Hilton property. From start to finish, the service was unprofessional, disorganized, and unacceptably slow. There were no robes or slippers in the room when we arrived. When I requested them for myself and my wife, it took more than three hours for them to be delivered. I requested water — a basic necessity — and that still took over an hour to arrive. I asked for a wake-up call and it never happened, causing significant inconvenience. It is clear that staff communication between departments is extremely poor, as requests seem to get lost or ignored. On top of that, the lighting in the room was terrible, making the space feel uncomfortable and unpleasant. For a hotel that carries the Hilton brand, this level of service is absolutely unacceptable. I left feeling frustrated, disappointed, and questioning whether the Hilton name means anything in terms of quality anymore. Management needs to seriously address the lack of efficiency, training, and attention to guests’ needs — because right now, this property is far from Hilton standards.

The property was so beautiful! My husband and I really loved the amenities and location of the hotel, BUT we were not treated very nice by quite a few hotel staff. We observed on multiple occasions white or colored guests being treated with A+ service while we were treated with C+ service. When we first arrived, we went to the rooftop and were ignored by 2 attendants at the bar. When we did get service, it was mediocre and almost as if we were doing the hotel a favor by being there. Other than those unfortunate instances, we enjoyed our stay.

The room is standard, nice and clean, located at the city center. Breakfast was good.

Excellent services and conveniently located for business

Location is very good. Bathroom needs some work. Service needs some more improvement.

Location is good, my whole family enjoyed our stay there. Walking distance to shopping mall and craft centre.

Nice and clean room for a one night stay. Close to attractions and feel safe.

Nice Location and friendly staff ! Good breakfast!!

The location is excellent, but the service was truly terrible. I requested two bottles of water, called room service, and was told to contact housekeeping. I also asked the front desk. After two nights, the water still hadn't been delivered by the time I checked out. I had to buy some at the supermarket. Absurd.

Ideal hotel with excellent pool and rooftop bar.

Complete facilities, thoughtful service, good hygiene, safe and secure!

My husband is working in Windhoek, so I took this opportunity to come and have a look. The Hilton Hotel in the city is the first choice. It is very clean and has good service. We checked in almost in the early morning. The front desk service is also good. The breakfast variety the next day is also OK. The only problem is that the hotel does not provide toiletries and slippers, so you need to bring your own.