Guest Reviews of HanTing Hotel (Xiangyang Ancient City Shengshi Tangcheng)
9.7/10
Excellent
1137 review
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Verified reviews
Location9.7
Amenities9.7
Service9.8
Cleanliness9.8
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All reviews(1137)
Positive reviews(1134)
Reviews with photos/video(182)
Convenient location(163)
Friendly front desk staff(138)
Convenient parking(92)
Delicious breakfast(71)
Close to scenic area(36)
Perfect for business trips(24)
Tasty coffee(13)
Has facilities for children(5)
Negative reviews(3)
Connor 康辣
Queen Room
Stayed in Jun 2025
Solo traveler
4 review
9.0/10
Great
Posted on Aug 3, 2025
Great location inside ancient walled city, perfect for day wondering around. Friendly staff, clean rooms. Laundry room was a nice addition
Response from Property: 您的鼓勵是我們前進的動力!酒店位於襄陽古城附近,步行至古城僅需8分鐘,交通非常便利,感謝您的光臨~
Anonymous User
Queen Room
Stayed in Sep 2025
Couple
2 review
2.0/10
Posted on Oct 11, 2025
My first stay in Xiangyang was a terrible experience. I was bitten by insects for two nights in the room. I reported mosquito bites on the first morning and asked for cleaning. Apparently, I didn't take care of them promptly, so I returned to the hotel that night and was bitten again. I asked for anti-itching medication, but it didn't arrive after half an hour. After I called again, it wasn't an anti-itching medication, but a mosquito repellent bracelet (I had just bought anti-itching lotion).
The third call was when I noticed more and more bites on my body and also noticed flying insects in the room. I had the staff come to the room to check for mosquitoes before I suggested going to the hospital.
The doctor said they couldn't identify the insects and that they might be fleas or possibly dirty bedding. I took the medication and returned to the hotel. It was almost midnight, and the staff didn't even apologize. They immediately charged me eight pounds for the room. I was speechless. I was extremely itchy at the time.
Because of the itchiness and lack of sleep all night, we checked out and stored our luggage around noon. A new staff member came out to explain, but I said no, I just wanted to go through the normal procedures. When we came to pick up our luggage that afternoon, the hotel manager finally appeared to explain and apologize, insisting we take them to the airport.
As a hotel company, they couldn't even meet the most basic standards of hygiene.
Why can't the service industry address customer requests immediately?
The customer was speechless, and the supervisor finally intervened, arguing that the current situation was caused by the young and inexperienced staff. They were young and hadn't fulfilled their basic hotel responsibilities. Should I just put up with all these negative experiences?
Original textTranslated by Google
Response from Property: Dear customer, you checked into our hotel on October 8, 2025. The next day, when you extended your stay, we reported mosquito infestations to the front desk. We inquired about changing rooms and placing your luggage in the new one. After being declined, our housekeepers disinfected the room with insecticide and cleaned it for your extended stay at 12:36 PM that day. The disinfection company returned to the room for another disinfection at 3:13 PM. On the evening of your stay, you again reported mosquito bites to our front desk. We visited your room with mosquito repellent patches, anti-itch cream, and cotton swabs. Upon seeing the situation, we immediately apologized and escorted you to a local hospital. We took you to Xiangyang Central Hospital five minutes later. The doctor was unable to identify the species or source of the insects. After providing a diagnosis, we paid the medical expenses and returned you to the hotel. Upon returning to the hotel, the front desk manager apologized again and promised a room rate discount. Regarding the room rate discount, our hotel is not offering compensation to appease the situation. Rather, the negative experience has already occurred and time cannot be reversed. Compensation and an apology are the greatest acts of sincerity we can offer to make amends. The next day when you checked out, the front desk manager apologized to you again and offered a room fee compensation plan. Knowing that you had a flight to catch, he drove you to the airport in his own car and repeatedly communicated and apologized on the way, but ultimately failed to gain your understanding. I apologize again for your unpleasant experience and wish you a smooth work and life.
Mafanjiaowohuge
Superior 2-bed Room
Stayed in Aug 2025
Traveling with friends
64 review
9.5/10
Amazing
Posted on Sep 16, 2025
With a layover in Xiangyang, I decided to stay overnight in the ancient city to experience the city's legendary history. The Hanting Hotel is located right in the old town, just a ten-minute walk from the ancient city wall and the commercial street. The hotel was very clean and the front desk staff was very friendly. We arrived late, and the front desk recommended a 24-hour noodle shop, just a three-minute walk away. When we arrived after midnight, there were still quite a few people eating noodles. 🍜 It was so convenient!
Original textTranslated by Google
6/8
Response from Property: Your encouragement is our driving force! The hotel is located near the ancient city of Xiangyang, only an 8-minute walk to the ancient city. The transportation is very convenient. Thank you for your visit.
Dawenmang
Superior 2-bed Room
Stayed in Jun 2025
Family
12 review
10/10
Outstanding
Posted on Jul 19, 2025
Take the high-speed rail home and stop by the place where Guo Jing and Huang Rong fought. If you don't know where to stay, choose a famous chain hotel. The location is good, just a few hundred meters away from Xiangyang North Street Pedestrian Street, and a few hundred meters away from Linhan Gate. It is very convenient to eat, take pictures and check in. It takes more than ten or twenty minutes to get to Xiangyang East Station on the expressway. The room facilities are very good.
Original textTranslated by Google
Response from Property: Your encouragement is our driving force! The hotel is located near the ancient city of Xiangyang. It only takes 8 minutes to walk to the ancient city. The transportation is very convenient. Thank you for your visit~
Langkaichunshenjun
Family Room (Children's Amenities+55-inch Smart Projection TV+Smart Toilet)
Stayed in Jun 2025
Family
4 review
10/10
Outstanding
Posted on Jul 12, 2025
The service is very good. There is free coffee and tea in the lobby. After checking out, private cars can also stay there temporarily, which is super convenient. There is a local vegetable market at the door, which has specialties such as beef shreds, and you can vacuum it for free.
Original textTranslated by Google
Response from Property: Thank you for your support, we will take your encouragement and do "a little more"! As a distant relative and close neighbor of 1.4 billion people, Hanting is smart, beautiful, comfortable and convenient.
300541****
Business Queen Room
Stayed in Jun 2025
Couple
154 review
10/10
Outstanding
Posted on Jul 8, 2025
The hotel has a good location, the business king room is also very large, it is very convenient to go to the ancient city, the service attitude of the staff is very good. The breakfast is good, especially the beef noodles. The beef powder tastes very good, and is not worse than the noodle shops outside Xinfu and Wangfu that specialize in beef noodles.
Original textTranslated by Google
Response from Property: Thank you for your praise! The hotel front desk is equipped with a business area, equipped with free tea and coffee, free printing and copying, to meet your office needs on the way to business trip. For other personalized needs, please contact the front desk at any time~
1358177****
Queen Room
Stayed in May 2025
Other
9 review
10/10
Outstanding
Posted on Jun 22, 2025
The hotel rooms are clean, sanitary and tidy. The location is very good and it is very close to the ancient city. The rooms are covered with free Wi-Fi and have complete facilities and equipment. The girl at the front desk is very enthusiastic and patient in answering all inquiries. The hotel is very cost-effective and worth recommending to friends.
Original textTranslated by Google
Response from Property: Thank you for your praise. The hotel is a 3-minute walk from Wangfu Noodle House, an 8-minute walk from Xiangyang Ancient City, and a 15-minute drive from Tangcheng Scenic Area. The transportation is convenient and parking is free. Welcome to visit next time.
M302001****
Family Room (Children's Amenities+55-inch Smart Projection TV+Smart Toilet)
Stayed in May 2025
Family
6 review
10/10
Outstanding
Posted on Jun 15, 2025
The staff is proactive and considerate, with a sincere service attitude. They are always able to respond quickly to guests' needs and answer guests' questions tirelessly, making guests feel at home.
The hotel service strictly abides by the rules and regulations, is orderly, orderly and flexible, and provides guests with the most satisfactory experience. Every detail reflects the hotel's professionalism and dedication.
Original textTranslated by Google
Response from Property: I am so happy to see your good comments. Thank you for your recognition of our work attitude. We will not forget our original intention and persevere, and insist on treating every guest we meet with the service concept of treating guests like relatives and friends. Looking forward to your next visit~