"The person who invented the idea of paying almost 70% of my room rate to get a 4-hour early check in should be banned from the hotel industry!!
Very disappointing to have the room ready yet refusing to make life easier on customers... Apart from that the hotel is in a great location and room is small but adequate... Breakfast is average as u would expect
And apart from this early check in setback the staff was generally good but I don't think I will stay again cuz my flight arrives early most of the time and i don't like pointless waiting!!"
"I came to Yerevan with friends and was lucky enough to stay at this hotel. It's a 4-star hotel, very grand and high-quality, with complete facilities, including a gym. The location is extremely convenient, right next to Republic Square. The breakfast was also great. I loved it! 💕"
"The hotel is very conveniently located near the Republic Square, and is within walking distance to the Grand Staircase and the Opera House. There are many restaurants near the hotel, so it's great for eating and shopping. I stayed for three nights and the soundproofing was pretty good. I slept very comfortably, but there was no kettle, which was a bit of a pity."
"It's located in the city center, so it's easy to get to anywhere. The front desk staff were very helpful. The shower water pressure was sometimes weak, but the temperature was comfortable. There was no shampoo, only body soap."
"They gave me warm cookies when I checked in, which made me feel welcome.
I've had welcome drinks before, but this was my first time getting homemade cookies, so it felt different and really uplifting.
It was clean, and the bed was nice and spacious. I was happy that I could open the window, even if only a little.
The metro was within walking distance. The bus was conveniently located at a three-way intersection, so it was easy to catch many buses going in different directions. The spa was free, which seemed nice.
They didn't have the bath I wanted, only a steam sauna, so I just took a look."
"I’ve never written a bad hotel review ever in my life, but unfortunately, here it goes. It’s a shame since other past reviews are very positive, but I need to be frank and honest about my experience and will be diving the ratings according to subcategories so that it is fair, since some aspects of the stay were great and some not so much.
Check in process: 2 stars
This is not the ‘typical’ hotel entrance where the lobby is on the ground floor. The floor in which you enter is 1/f. The floor of the hotel is 4/f, but this is clearly stated as a signage at the entrance (see photo attached).
Upon arrival, I went towards the hotel entrance . There, I stood in front of an operating system, where guests would need to enter the hotel using a key fob. Of course, I wouldn’t have this key fob at hand at check in. There are no clear instructions in any language above the operator stating how you should call the receptionist using the operator to open the door for you (refer to attached photo). Thankfully, a passerby was kind enough to help me call the receptionist and asked her to open the door for me. It is also better to have mobile data at hand so you can communicate with the staff via whatsapp text/call if you cannot enter, since I think this is the faster means of communicating with guests.
When I checked in, I explained my confusion to entering the building. I told the receptionist lady that I couldn’t enter since there are no instructions in any language above the operator. She then had the audacity to tell me that there ARE indeed instructions above the operator im English, and I should have followed it. Again, the photo I attached shows no such instructions, so I do not comprehend what she is talking about at all.
Upon departure, I voiced out these issues, and the more reasonable receptionists said that they usually send these check in details via email, though I had not received such email(s).
Noise level and disturbance: 2 stars
My room had really thin walls and you can easily hear people passing through in the hallway. I got to a room with a balcony and up until 2 am, I still continuously heard 2 women talking loudly non-stop in the room next to me. To attempt to put a halt to this, I called the receptionist using the calling button thrice in my room, since the initial receptionist lady who checked me in said they provided 24 hour service, and to my dismay, no one bothered answering me.
I had to personally take matters into my own hands and asked them to keep it down.
Room and amenities: 5 stars
In terms of amenities provided within the room and how it was renovated and all, it deserves 5 stars. It was clean and the amenities provided were plentiful for a short stay."
"Спасибо большое за гостеприимство!
Отель находится относительно недалеко от Площади Республики, можно дойти за 25 минут, но рядом заводы и для того, чтобы попасть в отель нужно зайти на территорию завода (вход открыт круглосуточно, но не очевидно куда заходить).
Номер очень большой, просторный, это конечно огромный плюс, большая ванная комната. В Европе из такого номера сделают три)) Очень дружелюбный персонал, стараются помочь в любом вопросе. Вокруг тихо. Из минусов - нет балкона."
"I really liked the location of the hotel, we arrived late, check-in was convenient, communication via WhatsApp, all the amenities were present! Very close to all the beautiful places, the very center of the city! On the last day we contacted the owner and he offered to leave things in their office until the evening, which was very convenient, because we flew out late and checked out at 12, special thanks for that!"
"The hotel is located in a residential apartment building. From what I observed, it's about 10 stories high, with floors 7-10 being the hotel, similar to a Chinese B&B. The reception is on the 7th floor, which was very quiet. The room was nice and had a balcony. The hoteliers were very attentive, sending a greeting email not only before check-in but also afterward. I appreciated the thoughtfulness! They strive to meet all guests' needs, allowing guests to cook and wash their own clothes. The breakfast was relatively simple but filling. Since my flight was early and the hotel didn't open until 8:00 AM, I only had breakfast (for my two-night stay) because I had to catch my flight.
The hotel is in a great location, only about 800 meters from Republic Square."
"Очень,очень,очень хорошо!!!Всё понравилось! Место,номер,персонал… Есть небольшие недочёты,но они перекрываются плюсами этого места! Всем рекомендуем!"
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Latest Reviews for Yerevan hotels
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Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
9.4/10
Amazing
Cchow fui ngoGreat location and good breakfast. However, there's only one lift, so expect some waiting. The hotel is undergoing renovations, which makes it a bit messy and dirty.Hopefully, it will look much better once the work is done.
I recently booked a private tour through hotel to visit Khor Virap, Noravank, Tatev Monastery and the Aerial tramway. While I appreciate the arrangement, I wanted to share some concerns about the experience.
The driver did not provide any information about the destinations and only drove us between locations. Additionally, he dud not wear seatbelt, which led to a police stop and issue a fine. This was quite unsetting for us. The trip was cost AMD 99000.00. The driver never offer or stop for lunch and break.
We hope the hotel will take this into consideration to ensure future guests have a safer and more comfortable experience.
GGuest UserIt was the most comfortable hotel I stayed in Yerevan
1-Clean, hygienic, especially the bed
2-The front desk lady is super beautiful and the service is very meticulous
The boys on duty at night are also very good, help to call the car to the airport, because I am afraid that it is not safe to go out late at night, and send me out and send me to the car.
3- Order in the room, delivery speed is fast, and the price is a bit cheaper than the outside
4-The location is very good, in the community, quiet, 200 meters away from the underground passage is a medium-sized supermarket~ convenient
5- Convenient transportation, walking distance to all major attractions in the city
6- No check-in time, luggage storage is provided, the luggage will help to send to the room when the time is up
7-Breakfast time is longer, 8:00 to noon, more humane
OOMGitsJassyThis is my second review for this hotel, first one is that they send us to other hotel, but after returning here the next day almost everything was fine, room was super pretty, had a small balcony and a window, small kitchen even microwave, it was new and clean, shower was fine, staff was friendly, manager treated us with wine and fruits. Only minus was the poor breakfast that we were unable to digest first 2 days then didn't eat at all and that during one week stay they never changed our bedsheets...overall experience was good, thanks for your effort and please improve we will come again.
GGuest UserA wonderful hotel, not far from the center of Yerevan. The staff is very responsive, when help was needed, they not only explained, but did everything they could and really helped! Delicious breakfasts, cookies and fruits in the lobby. I would like to separately note the pool, jacuzzi and hamam. There is a beauty salon and spa area, a gym, restaurants and cafes. I definitely recommend it
GGuest UserХороший отель. Удобное месторасположение в центре. К сожалению, снаружи и вокруг - обветшалый советский антураж, но внутри - все отлично. Чисто, в номерах все необходимое, розетки, чайник, предметы гигиены, качественное белье. Сервис - без претензий. Завтраки отличные. Отель предлагает индивидуальные туры, вот их не рекомендую, это не экскурсии, а скорее, трансферы к каким-то точкам.
OOlgaArrived at 3 am. They put me in a room where someone was sleeping 😀 . About 30 minutes later they gave me a room. Everything is clean. No extra smells. The guys at the reception during the day are adequate. I wrote everything in advance, it is unpleasant to wait so much at night (for this I took off 1 star). In the room there is a minibar, tea and coffee, a kettle. A robe. In my room for two there was 1 tiny shampoo, 1 tiny shower gel and soap, a toothbrush. A room for two! It was possible to put this for two at least. Total: it takes about 25 minutes to get there by taxi for 1600 money. The bus is 2 km from the hotel. It is not the center. In general, I liked the hotel, good attitude, clean, large rooms. I recommend it. There is also breakfast, I did not try it. Oh! There is a terrace on the 7th floor, a gym.
IIrinaSibirI choose Alex Hotel to spend half-night and morning between flights. That was good choice because taxi delivered me to the hotel in about ten minutes ( it is a few kilometers before e the city), the hotel was easy to find, and I was met and checked in at 3 in the night. The place is quiet and the room was clean. Hot water in the bathroom. I would recommend a curtain for the shower, because it was impossible to take a shower, water splashing over the entire bathroom, literally. The breakfast included rice with chick peas, smth like vegetarian shawarma, salad of cabbage and carrot, two kinds of cookies, tea, and coffee. A cost of 3000 drams is a little bit too much, in my opinion. However, in the whole, the hotel is good for overnight between flights.